Bellingham Ford Lincoln - Service Center

4 months ago I left this review: ------- Absolutely awful. My Ford Escape was overheating & excessive white smoke was coming out of the exhaust. I took it in to Bellingham Ford for inspection. They tol awful. My Ford Escape was overheating & excessive white smoke was coming out of the exhaust. I took it in to Bellingham Ford for inspection. They told me I needed a new motor, & they recommended I leave it with them for an engine replacement due to risk of fire or catastrophic engine failure which could result in a possible accident, & they quoted me $7,500 for the motor & the labor. This frightened me, so I agreed to leave it with them to do the work. It took over 3 months until I received a call from Bellingham Ford that my car was ready for pick-up, & when I went to pick it up, the battery was dead & I had to jump start it myself, & when I drove the car home I began noticing a moldy smell. When I arrived home, I inspected it & found mold growing inside the car, on the seat belts, seats, on the carpets, & in the driver door speaker. This place is the worst. I trusted them to repair & safeguard my vehicle, & I paid over $8,000 to replace a motor that should be under recall from Ford Motor Co, & I got back a vehicle with a dead battery & mold growing inside. There is so much mold on the passenger seat belt that it doesn't retract. I did not have any mold issues before or any issue with moisture. I also asked the service representative for documentation on the rebuilt motor that I paid over $8k to have installed & they could not, or were not willing to, provide me with manufacture date or any information about it. I simply wanted reassurance that I was not getting the same defective motor & would have this same issue 70,000 miles from now...The only reason I will ever go back to this place is to try to get them to make this right & replace the carpets & seat belts. ------- I just received my car back 4 days ago. In total, Bellingham Ford had my car for 9 months. They did not replace the seat belts or carpet, & simply just cleaned & detailed to cover it up. To top it all off, I noticed after driving home that they did not fix the malfunctioning rear hatch that I requested to be repaired when I dropped it off 9 months ago, so I had to again return the vehicle. In the total period of 9 months that Bellingham Ford had my vehicle, I was ignored & neglected, receiving no status updates unless I initiated the contact, & I have to assume by the condition my car was returned, that my vehicle was also ignored & neglected. I periodically stopped in to check on my car & saw it parked in the back right corner of the lot. It was there a long time. I don't know why any service department would allow a car to sit that long. When I did finally receive it back 4 days ago, the seat belts & carpet were not replaced, & though the mold has been scrubbed, the stains from the mold remain on the seat belts, seat, & carpet. The passenger seat belt is mold-damaged to the point that it does not automatically retract, & you have to feed it manually back. The window molding is weather damaged from sitting outdoors in one place too long, & on top of it all, the interior now stinks from all of the cleaning & I can't be inside the vehicle for too long due to sensitivities to mold & chemicals that I have developed over the years. To sum up this catastrophe, I bought a car built by Ford Motor Co. that didn't even make it to 85,000 miles without needing an engine replacement due to a defective EcoBoost engine that caused coolant to leak into the cylinders. I paid over $8,000 for a rebuilt motor & labor, but Bellingham Ford took 4 months to do the work & when I went to pick the car up, the battery was dead & mold was growing in the interior of the car. I promptly returned it & it took another 5 months to get the mold cleaned & detailed, but stains & stench remain, & all of the cleaning has left a pervasive chemical smell in the cabin. This car is seriously damaged. I should have either taken it to a different dealer to replace the motor, or taken it to the scrapheap instead of trusting Bellingham Ford with it. More

Lacked follow-up when ordering parts for recall work. I had to call to see if parts were in and available. Once parts were available, the work was scheduled quickly. The rental car was handled very well. I had to call to see if parts were in and available. Once parts were available, the work was scheduled quickly. The rental car was handled very well. The actual recall work was done much quicker than expected. Other than initial follow-up, I was very happy with the experience. More