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Bellingham Ford Lincoln - Service Center

Bellingham, WA

4.0
738 Reviews
Call Service Center (360) 392-7000

738 Reviews of Bellingham Ford Lincoln - Service Center

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May 19, 2023

Very attentive, was expeditious, and took care to provide a high level of service. The waiting room had good quality coffee As well. More

by bottomline10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 12, 2023 -

Bellingham Ford Lincoln responded

Many thanks for the great review!

May 18, 2023

Jason went above and beyond to assist with the service/repair of my vehicle. Very positive, communicative and accommodating. More

by danymgregory
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Turrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Bellingham Ford Lincoln responded

Thanks for posting such a great review!!

May 18, 2023

It was fine. I didn't have much interaction with anyone working there. In the past, people have explained things to me more thoroughly More

by COACHKICKNER2@YAHOO.COM
Recommend Dealer
Yes
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May 17, 2023

I arranged multiple weeks in advanced to have all the work done in one day. I was assured it would be. Three days later I had to call to see if it was even done. The old Diehl Ford would have at least wa More

by Oden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Schwartz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahn-Paul Whitten
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May 17, 2023 -

Oden responded

With that much notice all parts should have been on hand. 1.4 hrs worked on the car and 3 days wait time with no communication. I did decline an oil change and radiator flush. Maybe they were counting on that for some sort of revenue. I must tell it was all recall work to be done at no charge which they did do. Years ago good service would have at least been a free car wash. To much over head I guess.

May 17, 2023 -

Bellingham Ford Lincoln responded

I am very sorry to hear that your vehicle was in our shop for a prolonged period of time without sufficient communication. The decision not to wash vehicles was not based on overhead but rather environmental restrictions due to our proximity to Whatcom Creek. Hopefully you were offered a coupon for a free car wash to a local business. If you have any questions please feel free to call me directly at 360-392-7105. My name is Jason Turrell and I am the service manager. Thank you for your time.

May 17, 2023 -

Oden responded

I completely understand about the creek being so close. If I could suggest that if your offering a text communication service that it be two way. I’m not sure if it is or not but very frustrating to not hear back from multiple. I hope your receiving this as just a critique.

May 17, 2023 -

Bellingham Ford Lincoln responded

That is a valid and well received constructive criticism. Thank you for bringing that to my attention.

May 13, 2023

Already did No Get some car washers No No No No No no no no no no no no no now More

by masseyd4949@gmail.com
Recommend Dealer
No
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May 13, 2023

When I was having service work done on my car and had a doctors appointment, they shadowed me to and from. More

by Dawnsnewlife1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahn-Paul Whitten
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May 18, 2023 -

Bellingham Ford Lincoln responded

Very much appreciate the great review!

May 12, 2023

Service writer was great. Quality of oil change was poor. Spilled oil everywhere, zero attempt to clean it up. Dripping on ground. More

by JASON.MILLER.BELLINGHAM@GMAIL.COM
Recommend Dealer
No
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May 11, 2023

Gave me a ride to my downtown office so I could work while maintenance was being done. Then picked me up. Great service! More

by LAURA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the person's name.
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May 18, 2023 -

Bellingham Ford Lincoln responded

Very much appreciate the great review!

May 10, 2023

No one called to tell me that my car was ready. After one day I send Charlie (service manager) a text, but got no reply. At the end of the second day I called only to find out out that it had bee More

by wtpoolejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie James-Silva
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May 11, 2023 -

Bellingham Ford Lincoln responded

Thanks for tasking the time to post your review, we apologize for the poor communication and will be better for your comments!

May 07, 2023

Overall had a pretty good customer service experience, Charlie was top notch with communication throughout the whole process. I was told that someone would get back to me about a recall regarding the wind More

by Danny P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie James-Silva
Report | Print
May 08, 2023 -

Bellingham Ford Lincoln responded

Thanks for the great review, we very much appreciate you taking the time!

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