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Bellingham Ford Lincoln

Bellingham, WA

4.3
1,251 Reviews
Bellingham Ford, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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1820 James Street

Bellingham, WA

98225

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Showing 1,251 reviews

August 28, 2021

The service staff member we worked with was very helpful, and made the repair experience stress free. When we picked up our vehicle, it had been damaged on the passenger door, so we'll be talking with the More

by electricmike42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Monroe, Jordan Gonzalez
Aug 30, 2021 -

Bellingham Ford Lincoln responded

electricmike42, Thank you for the kind words and I am pretty sure I met you this morning. I apologize for the door ding but we will take care of that for you when we repair the rest of the car. Just ask for me, Gary Schuler and my direct line is 360-392-7105. We appreciate your patronage and understanding here. Like we discussed today, we will make it like new. Thank you again.

August 28, 2021

Class, friendly and knowledgeable and a pleasure to deal with Julian will always be the person I recommend, regardless of the dealership he is manager of. More

by jake.rrc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Saville
Sep 02, 2021 -

Bellingham Ford Lincoln responded

Jake.rrc, We very much enjoyed working with you, thanks for the opportunity and the continued support!

August 27, 2021

Overall, probably my best car buying experience of which there have been many over the years. Ordering my new Expedition was easy, the vehicle arrived ahead of schedule, and the purchase/delivery process w More

by Big Dog Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Starkey, Gary Schuler
Aug 27, 2021 -

Bellingham Ford Lincoln responded

Thank you for the very kind words. It was an absolute pleasure to have met and to have done business! We look forward to chatting next time you are in!

August 27, 2021

I needed my car by a certain time and it was ready almost to the minute. A pleasant man shuttled me home. Everyone pleasant and considerate of my time More

by GEDEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver
Aug 27, 2021 -

Bellingham Ford Lincoln responded

Very much appreciate you taking the time to post such a great review!

August 26, 2021

No one answers the telephone in Service. It took 5 hours for someone to listen to my message and return my call. There is no coordination of work and appears to be complete confusion. I even received two m More

by IMCELTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Carrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Bruinsma
Aug 26, 2021 -

Bellingham Ford Lincoln responded

IMCELTIC, I apologize for the horrible phone issues you suffered through. We are very aware of the issue and are working very hard to correct it. It is admittedly a work in progress. We are rebuilding and retraining in the service department and we appreciate your patience here. That being said, there is no excuse for your experience. If there is anything I can do to try to make this better, please call me on my direct line, (360) 392-7105. My name is Gary Schuler and I am at your service.

August 26, 2021

Great service. Keep up the good work. The new service staff is very helpful. Sam was very professional and helpful. The best service we had. More

by ROBIN34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samanatha Eisen
Aug 26, 2021 -

Bellingham Ford Lincoln responded

ROBIN34, Thank you for the kind words and the 5 STAR Review. We are very happy to have Sam as part our team and agree with you on her level of professionalism too. We appreciate your patronage and look forward to taking care of you in the future. Thank you again.

August 25, 2021

I will never go back. The repair was botched leading to me being stranded for 4 hours along the road.. Only after meeting Samantha did things improve. More

by DJOCKINGA
Recommend Dealer
No
Employees Worked With
Samanatha Eisen, Ellie Miller
Aug 25, 2021 -

Bellingham Ford Lincoln responded

DJOCKINGA, I am sorry that we left you stranded on the road like that. We are working hard on our service operation and it sounds like mistakes were made here. I am glad that Samantha stepped in here. She is new to our team we are happy to have her. I would appreciate if you would please call me on my. direct line. I am Gary Schuler and I am at (360) 392-7105. I am looking forward to your call. Thank you.

August 25, 2021

It is different going back to a dealership that has taken over from the previous ownership that was a family business that for so many years. However, many of the old guard and familiar faces are still More

by Cliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Snackenbush, Carlos ??, Super helpful!, Katie Bruinsma, Charlie James-Silva, Ellie Miller
Aug 25, 2021 -

Bellingham Ford Lincoln responded

Cliff, Wow! Thank you for the awesome words and 5 STAR Review. It's really nice when a customer who has been a regular for years notices that the excellent crew that was here still is here. We are fortunate to have them and you will continue to see them as we work on your vehicles down the road. Thank you again!

Aug 26, 2021 -

Cliff responded

My email should you choose to use it is…. cgwilson9170@gmail.com. I am very happy with just text messaging also. May I ask who the msg person is? Cliff

Aug 26, 2021 -

Bellingham Ford Lincoln responded

Hi Cliff, I tried emailing you earlier today but it would not go out. It said it had a problem with the email address so I figured we could connect up here. My name is Gary Schuler and i wanted to give you my direct line and email address. You can reach me either way. The direct line is (360) 392-7105 and my email is garys@bellinghamford. I look forward to hearing from you and am at your service.

Aug 27, 2021 -

Cliff responded

Thanks Gary. Great of you to respond so efficiently. It is people like you that make a business a thriving success . Cliff

Aug 27, 2021 -

Cliff responded

Hi Gary, One last thought… I hope you , the company, puts up photos of all of your crew and divisions / responsibilities that they are assigned to. It builds connections and confidence as well as relationships! Just a personal thing… Cliff. Since 1973

August 24, 2021

Asked for things to be fixed from previous time Ford had it, had to grab a manager to fix it, then quoted a diff price. More

by Forgetmenot907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the names
Aug 24, 2021 -

Bellingham Ford Lincoln responded

Forgetmenot907, Please let me apologize for what sounds like a horrible experience here. I would appreciate it if you would please call me on my direct line, (360)-392-7105 so we can figure out how to make this right. My name is Gary Schuler and I hope we get the chance to fix things here. Thank you.

Aug 25, 2021 -

Bellingham Ford Lincoln responded

I need to thank Forgetmenot907 for reaching out to me so we could talk about what happened during her service visit. After getting the details from her, I first had to apologize again for the mistakes made while she was here. We are refunding here the $40.00 that I feel she deserves and I personally guaranteed that here next visit will be significantly better, as we are rebuilding our Service operation as we speak, or it is on us... Thank you again for working with us. Take care & I look forward to your next service visit.

August 23, 2021

I have experienced the best customer service here. Staff have been friendly and helpful each step of the way. The entire experience has been easy and stress free. Love my new Bronco!! More

by TVANWOUDENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Walker
Aug 24, 2021 -

Bellingham Ford Lincoln responded

TVANWOUDENBERG, Thank you for the kind words and 5 STAR Review! We are really happy that you love your new Bronco too. They are great rides. Enjoy!

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