Bellingham Ford Lincoln

Outstanding customer service knowledgeable professional I was very pleased with my experience. Thank you for making my day was very pleased with my experience. Thank you for making my day More

I brought my 1995Ford Truck in for a check on a couple issues that recently concerned me and it was a choice to use Bellingham Ford as I have had this vehicle serviced at this location several times ov issues that recently concerned me and it was a choice to use Bellingham Ford as I have had this vehicle serviced at this location several times over the course of 15+ yrs. It was a preventative approach in an effort to avoid a potential serious engine failure. During the drop off / check-in process, I explained to the advisor that there was a water pump seal issue that I wanted diagnosed. I pointed out a visible issue with the intake hoses prior to handing over the keys etc. They have an authorization form that requires a signature, on that form is a area to note a request for limitations prior to work performed. It was very busy, I was not aware of that and it was not pointed out prior to me leaving the dealership. The Advisor did not confirm to me that it was blank and should be filled in by me once I signed. Subsequently, I was charged 2 hours ($350 +tax) diagnostic services. The invoice did not offer specific details on some of the requested inspection. This is a 28 year old and relatively easy to access the components that were mentioned in contrast to 2023 and newer models. Based on the Technicians evaluation, a 2 hour service charge is excessive. I contacted the Service Manager regarding the charge and he responded that the charges were" Fair and Justified". I have owned this vehicle for 20 years and have complete understanding of the labor times for most basic repairs as a result of prior long term maintenance. This charge was extreme, simply stated. I can No longer recommend this dealership. I More

Great. Loved the valet. I really enjoyed the valet a great amount. It made my day so easy. Loved the valet. I really enjoyed the valet a great amount. It made my day so easy. More

We recently purchased a 2019 Ford F-350 from Bellingham Ford and were impressed by the service we received. Dino, our primary salesman, was great throughout the entire process. His dedication to ensuring w Ford and were impressed by the service we received. Dino, our primary salesman, was great throughout the entire process. His dedication to ensuring we were well informed and comfortable with our purchase was evident. He excelled in following up with us, ensuring every query was answered and every detail attended to. Additionally, we had the pleasure of interacting with Michelle, another salesperson at the dealership. She was incredibly knowledgeable, especially when we had specific questions about the door combination lock. Her expertise and willingness to assist added to our positive experience. Both Dino and Michelle exemplify what excellent customer service should be. Their combined efforts made our car buying experience seamless and enjoyable. We are grateful for their professionalism and highly recommend them to anyone looking to purchase a vehicle from Bellingham Ford. Thank you to Dino and Michelle for your outstanding service! More

Very quick and efficient sales process. This was for a new work truck and keeping the time at the dealership to a minimum was nice. This was for a new work truck and keeping the time at the dealership to a minimum was nice. More

Called to ask about a vehicle because no one else answered, he answered and was promptly rude telling us “I have no idea what you are talking about”. This is unnecessary, and we didn’t provoke this i answered, he answered and was promptly rude telling us “I have no idea what you are talking about”. This is unnecessary, and we didn’t provoke this in any way. Better customer service skills over the phone would help him in his career. I’ll be sure to mention this in person as well. More

Quick and easy. Easier than this survey. Some nerve...I've given some answers and now you're pestering me. Is that 8 words yet? Easier than this survey. Some nerve...I've given some answers and now you're pestering me. Is that 8 words yet? More

It was great, liked the service. Everyone was nice. Though I realized after I left I might have been charged double for the oil. Everyone was nice. Though I realized after I left I might have been charged double for the oil. More

Well done- polite and professional. Took a tad longer than expected, but everyone and everything went well. Took a tad longer than expected, but everyone and everything went well. More

We had a great experience from the start. Matt helped us through the process and was very courteous and kind. Everyone that was involved really worked hard to make the deal happen for us and Matt helped us through the process and was very courteous and kind. Everyone that was involved really worked hard to make the deal happen for us and we greatly appreciate it. We are very happy with our purchase. More