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Bella Nissan of Pittsfield

Pittsfield, MA

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1 Review

25 West Housatonic St

Pittsfield, MA

01201

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February 07, 2025

Gel Mel 6 reviews·4 photos I'm only giving it 1 star because the young guy at the front desk was really nice and honest. Do not agree to anything without it being presented to you in writing and without More

by MAngry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea what the guy's name was that sits at the computer and looks up everything. Not the nice kid who takes your appointment and who gives you your bill.
Feb 18, 2025 -

Bella Nissan of Pittsfield responded

Dear MAngry, We understand your concerns and appreciate you taking the time to speak with us. We want to clarify that the repairs were completed as authorized, including the use of the aftermarket part you selected. We recognize that a mechanic you know mentioned they would have done the work for less, and we understand that pricing can vary between shops. Regarding the warranty, while aftermarket parts typically come with a different coverage than OEM parts, as a courtesy, we have extended a 1-year warranty on the part—matching what the OEM part would have included. We hope this provides some peace of mind. Our goal is always to provide quality service and ensure our customers feel confident in the work performed. If you have any further questions or concerns, please let us know. Best regards, Javier Columbie Owner