Bell Road Toyota

Great customer service with Tim Carrasco, Internet Manager I want to say thank you to Tim for the outstanding customer service he gave me when I purchased my Corolla. He is personable, caring and not at like I want to say thank you to Tim for the outstanding customer service he gave me when I purchased my Corolla. He is personable, caring and not at like those stereotypical pushy car salesmen. It was a pleasure working with him. Bell Road Toyota definitely has a great asset in Tim Carrasco. Thanks again. More

POOR SERVICE DEPT. Two weeks ago I had my car in for recall repairs. Once there I was told it would be two weeks for parts.Additionally, they failed to fix another issue Two weeks ago I had my car in for recall repairs. Once there I was told it would be two weeks for parts.Additionally, they failed to fix another issue I had asked them to do. I received no call two weeks later, so I called the dealership, who stated the part was in, and we scheduled for several days later. Upon arriving at the service center I waited 13 minutes to meet the assigned representative, Billy S. While I was waiting a man came up to me, inspected my windshield and attempted to tell me he could have the "hardly visible" chip fixed. I passed, as for the two weeks prior I had been harassed with calls and emails about their "suggestions" on other needed work. When originally approached about this I explained I DID just get new windshield wipers just that week and my brakes were looked at 5 days before and were good for at least a year. Billy was surprised and said, " Yeah, I see that. I was just telling you that. At home I noticed a rear light now broken and brought it to his attention. Today when I arrived for my scheduled appointment he advised me the only person who could do the work was not scheduled to work today. He advised I leave my car until tomorrow. Due to my work schedule, that was impossible. He blamed me for not calling and speaking to him personally when scheduling. I was unaware that was the rule .I said I would contact another dealership and he yelled "Yeah, well they'll have to order the part and you will be another two weeks waiting. Good luck with that." I guess I am not surprised, they wanted to charge me several hundred dollars for a while back for what they said was an electrical issue with my rear door, when in fact it was a lego blocking a sensor. Needle nose pliers and I pulled it out at no cost. We live in a very rude, selfish world, but I will use this as a teaching moment for my middle school students. Another warning about car dealerships. More

Excellent Service by Customer Service Mgr - Randell Pongratz I had purchased a new Rav 4. The salmon had said it comes with Tinted windows., However it did not. Had mentioned this in the review and Mr. Pongratz I had purchased a new Rav 4. The salmon had said it comes with Tinted windows., However it did not. Had mentioned this in the review and Mr. Pongratz promptly emailed and called me to fix the issue. He arranged for everything and ensured the windows were tinted free of charge. Appreciate his professionalism and service. More

Today's maintenance check went very smooth and Jeremy was professional with great information on whats coming next. My Rav4 received a car wash as well which was a nice surprise as a customer. Thanks Toyota professional with great information on whats coming next. My Rav4 received a car wash as well which was a nice surprise as a customer. Thanks Toyota and thank you Jeremy D. More

In the past purchasing a vehicle from a dealership was a long drawn out uncomfortable experience. My experience at your dealership was quite different. Tim was very easy to work with even during the negotia long drawn out uncomfortable experience. My experience at your dealership was quite different. Tim was very easy to work with even during the negotiation phase. I’d purchase another vehicle from your dealership and would want Tim to be my salesman. Thank you for such a nice experience More

I was very pleased with my outstanding service I received last week. Kristen Jensen made sure everything went well with my vehicle. It is always service with a smile every time I get my vehicle serviced last week. Kristen Jensen made sure everything went well with my vehicle. It is always service with a smile every time I get my vehicle serviced or if I am purchasing a new vehicle Thank you More

I RICH SILVA DO NOT RECOMMEND THIS PLACE WHAT SO EVER. I PURCHAED A 2011 TOYOTA TACOMA, AFTER A FEW YEARS I PAID IT OFF COMPLETELY. I WENT INTO THE DEALERSHIP AND SPOKE TO TERRY WILD. I ASKED MR WILD WHA PURCHAED A 2011 TOYOTA TACOMA, AFTER A FEW YEARS I PAID IT OFF COMPLETELY. I WENT INTO THE DEALERSHIP AND SPOKE TO TERRY WILD. I ASKED MR WILD WHAT ALL I NEEDED AS FAR AS GAP INSURANCE REFUND. MR WILD STATED THAT I NEEDED A PAYOFF LETTER AND THE MILEAGE. THIS WAS IN SEPTEMBER OF 2019. WEEKS WENT BY AND NO CHECK OR CALLS. I RECENT THE PAPERWORK AND STILL NO CHECK. CALLED THE GM AND HE WAS EXTREMELY RUDE AND PROTECTED MR WILD. SEVERAL CALLS LATER BY ME LOOKING FOR THE CHECK THE GM DIDNT WANT TO SPEAK JUST SAID ILL CALL YOU. TO THIS DATE I STILL HAVE NOT RECEIVED MY GAP INSURANCE CHECK. I FEEL THIS IS A THEFT OF SERVICE.. I FINALLY GAVE UP I GUESS THEY NEES THE MONEY MORE THAN I. ******Caution Caution****.. More

I have a 2013 camery and have had all my service done at bell road toyota. Billy sparks has been my service guy. He is very good. He explains any questions I have about the work being done to my car. Very h bell road toyota. Billy sparks has been my service guy. He is very good. He explains any questions I have about the work being done to my car. Very helpful and a nice guy. Would recommend his services to a friend. Thank you, Sharon Bendixen More