Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bell Road Toyota
Phoenix, AZ
706 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 706 reviews
August 30, 2020
Tim was absolutely wonderful to work with! I’ve purchased multiple vehicles from Bell Road Toyota and will definitely go back for any future vehicles. Very happy :) multiple vehicles from Bell Road Toyota and will definitely go back for any future vehicles. Very happy :) More
by robinklevos
Employees Worked With
Tim Carrasco
August 19, 2020
Great partners to work with. They really tried to understand what our goal was as we were trying to better our financial situation. We had to trade in our dream vehicle, but still were able to walk a understand what our goal was as we were trying to better our financial situation. We had to trade in our dream vehicle, but still were able to walk away with a beautiful (and fun) Camry. More
by toyota1
Employees Worked With
Terry (finance) - great mask!, Tim Carrasco
July 28, 2020
Excellent! Tim C. was friendly, knowledgeable ,helpful and respectful during the whole process! He made an extra effort to come to our home to get the paperwo Tim C. was friendly, knowledgeable ,helpful and respectful during the whole process! He made an extra effort to come to our home to get the paperwork signed! My daughter and son in law were pleased 😀 to work with him! Thanks,Tim and wish you good luck! Tansukh and Hema Thanki More
by tansukht
Employees Worked With
Tim Carrasco
July 27, 2020
Tim from the start respected my timeline to purchase a vehicle from Bell Road Toyota. There was no pressure sales coming from him, which was the first time I ever experienced that from a dealership. He vehicle from Bell Road Toyota. There was no pressure sales coming from him, which was the first time I ever experienced that from a dealership. He knew that my mom needed a vehicle that she could get in and out of with ease. After test driving the RAV4, I asked my mom if it was a good fit and she had trouble with the bucket seats. Tim quickly suggested another Prius. I really wanted the RAV4, but I knew my mom came first and he knew it too. He quickly showed me my top two Prius picks so I chose another Prius (#3 for me!). Tim got me the price right where I wanted to be. I had 2 trades and he even came home with us to get my mom's car to drive back to the dealership. Tim, thank you for your accommodations and truly respecting my wishes to get me in a new vehicle that everyone was happy! I’m so glad I could be your first Prius sale. It was a pleasure working with you and hope your adorable family stays safe and healthy! More
by lstillman72
Employees Worked With
Musa Dahdal, Tim Carrasco
July 25, 2020
Tim really was very helpful during the entire process. Has very fair and transparent during the entire process. I would highly recommend Tim C. at Bell Road Toyota. Has very fair and transparent during the entire process. I would highly recommend Tim C. at Bell Road Toyota. More
by timrj21
Employees Worked With
Terry Wild, Tim Carrasco
July 24, 2020
Horrible Customer Service Purchased a used truck from Bell Toyota. We worked with Eduardo in sales. Truck looked great, except the window switches on 3 of the 4 doors were comi Purchased a used truck from Bell Toyota. We worked with Eduardo in sales. Truck looked great, except the window switches on 3 of the 4 doors were coming out of the door panels and the tires were bad. They would not do anything about the tires. But Eduardo told us that they were aware of this issue and that parts had been ordered. Several times we were told that replacement parts had been ordered. Once we met with Musa in financing, we were given a Due Bill stating that there is an acknowledgment of work need on the ‘power window bezel’. We questioned this, asking if this meant all three switches to be replaced. He said yes, that meant they will replace them. Days later we got the call for the mobile technician to come out and install new parts. Mobile technician got here and said that he was sent to glue the original switches into the doors. We told him that new parts should have been ordered to be installed and he agreed that new switches were needed and he told us to contact service at Bell Toyota. We contacted service and sales, spoke with Mike Riley and Mike Ross. Both of them told us that they do not replace parts like this, that it would need to be glued in. We mentioned that we were told by Eduardo and Musa that the replacement parts had been ordered. They both told us that they don’t know why we were told that, that is not what they do as it is a used truck. Mike Riley stated that they would not spend over $250 in repairs on a used truck. At one point Mike Riley even said that if we were not happy with the used truck with , then we could come trade in for a new truck. After researching the parts ourselves, the switches are $25 new from Dodge, we will be installing ourselves or taking our business elsewhere. They have horrible customer service. Mike Riley was rude on the phone neither Mike Riley nor Mike Ross would not even consider keeping the word of the sales man, that the parts had been order to be replaced. We were lied to or told incorrect information several times. They have no care for their used car sales. Apparently sales will tell you anything to get you to buy a vehicle. We will never go to Bell Toyota again and I will be sure to tell everyone I can of our bad experience. More
by nsumrall
Employees Worked With
Mike Ross, Eduardo, Musa Dahdal, Mike Riley
July 20, 2020
Tim was very friendly and speak upto the point. I'm very happy with Tim approach during my purchase. He understand the exact need and gave the required output. Thanks. It was a best deal. I'm very happy with Tim approach during my purchase. He understand the exact need and gave the required output. Thanks. It was a best deal. More
by Cholan
Employees Worked With
Tim Carrasco
