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Bell Road Toyota

Phoenix, AZ

2.6
706 Reviews

2020 West Bell Rd

Phoenix, AZ

85023

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Showing 706 reviews

January 06, 2021

don't believe the online price ( sale price ) they have the retail price then sale price , when you start to talk price it seems to work it's way past the retail price , when question about it , i was told More

by unhappycashbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo ,, rees, R Jarvis
December 21, 2020

If you're smart you'll stay far away from this dealership. I worked with Larry Ajayi, Terrence Wild (Finance) and another manager (cant remember his name but looked to be about 50, white guy and More

by whsvb0203
Price
Recommend Dealer
No
Employees Worked With
Terrence WIld, Larry Ajayi
December 20, 2020

On 11/28/2020, we purchased our leased vehicle. We decided to use Toyota financial for our loan needs. I am highly disappointed with the games and the cowardly tactics that were used during the buying More

by Surprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Cantillo
December 20, 2020

Tim was great. He made this one of the most pleasurable car buying experiences I've ever had and that is saying a lot, as most are very stressful and make you feel like questioning your decision. His c More

by mdbowdish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carrasco
Dec 21, 2020 -

Bell Road Toyota responded

Thanks so much for the kind words. We're glad you had such a positive experience and we appreciate the 5-star review. Please feel free to reach out if you have any additional questions we can answer for you.

December 14, 2020

They are the worst! sneaky, and commit fraud - change numbers on you! Don’t own up to promises made-Wouldn’t recommend poor customer service More

by A.cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reece Trujillo, Sales Kelly Dutton, Finance, Aziz Fakhouri
October 28, 2020

Tim was amazing!! He made buying my truck a great experience. I would definitely recommend Tim to any friends looking to purchase a new vehicle. More

by jbellphx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Musa Dahdal, Tim Carrasco
Oct 29, 2020 -

Bell Road Toyota responded

We're so glad to hear it! Thanks for choosing our dealership and we hope you'll consider visiting us again.

October 24, 2020

A fantastic car at a great price from an excellent dealership! Thanks also to our salesman Tim Carrasco who was extremely helpful and very patient over the entire sales process. This 2020 RAV4 was ou More

by thebankerstoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Sparks, Service Department - EXCELLENT, Musa Dahdal, Tim Carrasco
Oct 26, 2020 -

Bell Road Toyota responded

We're so happy to hear it! Thanks for choosing our dealership and we look forward to working with you again.

October 14, 2020

Great purchase experience, Tim showed me exactly what I wanted and everything on my list, I would definitely refer him to anyone looking to buy a Toyota. More

by Sheri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Riley, Tim Carrasco
Oct 19, 2020 -

Bell Road Toyota responded

Thanks, Sheri! We're happy you had such a good experience. Drive safe and we look forward to working with you again.

October 10, 2020

Martin and Tim were great! Helpful, friendly and quick! Thank you so much for getting me into a brand new Camry 😊 it’s beautiful and drives so nice! More

by jenm1113536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Peters, Tim Carrasco
Oct 12, 2020 -

Bell Road Toyota responded

Thank YOU so much for the great review! We hope you love the new car and hope you'll consider working with us again.

October 04, 2020

Tim was great & really worked for me. Great guy & not a pushy salesman. I can't for the life of me remember the sales managers name but he was super cool. Barry was very nice. Isaac on the other hand lied More

by Sami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Nabat, Isaac Muhammad, Tim Carrasco
Oct 15, 2020 -

Bell Road Toyota responded

Sami, Thanks for the feedback. We’re very sorry about the confusion! It’s possible we did have the vehicle in stock when you came in and it was sold, but we’d like a chance to speak with you directly so we can get the particulars of what happened so we can respond accordingly. If you don’t mind, please reach out to mpeters@bellroadtoyota.com at your earliest convenience. We look forward to speaking with you.

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