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Bell Road Toyota

Phoenix, AZ

2.6
706 Reviews

2020 West Bell Rd

Phoenix, AZ

85023

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Showing 706 reviews

April 21, 2021

Just wanted to thank Kelly Thomas very much for the help she gave me concerning problem with my title. Ms. Thomas handle the problem with one call. Great customer service. More

by mrrossr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Apr 22, 2021 -

Bell Road Toyota responded

So glad to hear we could get it fixed for you! Thank you for allowing us to make this right. We hope to see you again in the future. Drive safe!

April 21, 2021

I feel like i got swindled. I purchased a vehicle that had a sticker price of one thing and i was charged 2k more than what it was supposed to be! My fault for trusting the word of the salesman so when i More

by lutero0013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Charbeneau
April 20, 2021

Tim is a great guy! I worked with him over the phone to start, because I live out of state. He was friendly and worked hard to make sure I didn't pay for things that I didn't need, or couldn't use. Althoug More

by BCF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Washington, Tim Carrasco
Apr 21, 2021 -

Bell Road Toyota responded

Congrats on the new car! We're so glad you chose to work with us and hope to see you again in the future. Please reach out if there is anything else we can do for you, as we'd be happy to help. Drive safe!

March 23, 2021

Angela Pecze helped my daughter purchase her first car. Angela was amazing. We were needing a specific payment and a specific amount on a trade in that was not owned by my daughter. The original payment te More

by staciejo2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Pecze
Mar 24, 2021 -

Bell Road Toyota responded

Congrats to your daughter on the new car! We appreciate your business and will let Angela know you had a great experience. Drive safe!

March 23, 2021

I started to work with Reece Trujillo after I reached out inquiring about a Tacoma. From the beginning, his friendliness and calm demeanor made me feel like he would help me without making me feel pressured, More

by gmscnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Washington
Mar 24, 2021 -

Bell Road Toyota responded

Thanks for the 5-star review, Gabrielle! We're glad that Reece could get you into a new Tacoma. Let us know if there is anything else we can do for you!

March 22, 2021

I had the best experience with Reece. He helped my pick out my dream car. He knew exactly what I wanted and didn’t pressure me into anything else. This was the best car buying experience I’ve had, fast and More

by jennifer.crowe14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 23, 2021 -

Bell Road Toyota responded

Congrats on the new car Jennifer! We're so glad to hear that Reece could help you out. We will let him know you had a great experience! Drive safe!

March 19, 2021

Internet Sales Person cheated us. Provided a price with details (I have copy) but in the final sales document increased the price without letting me know. Signed the final doc in good faith not realizing t More

by Pratikshya
Recommend Dealer
No
Employees Worked With
Scott Collins
March 08, 2021

Great Experience everyone was friendly , knowledgeable even received a follow up call after purchase from Customer Relations Mgr. Kelly Thomas . We will be back for sure More

by Chickaboom2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Mar 15, 2021 -

Bell Road Toyota responded

Thank you for the perfect rating! We’re glad Kelly was able to reach out and assist you with your questions and concerns. We are excited to have her on board and a part of of our Management team. Thank you for choosing Bell Road Toyota for all of your automotive needs.

February 26, 2021

I tried to purchase a car from this dealer as the "Costco Authorized" location. Initially when contacted, the dealership texted excellent info such as invoice, Costco discount, incentives and inventory. When More

by Bill K
Recommend Dealer
No
Employees Worked With
Mike Verville, Reece Trujillo
January 18, 2021

Tim handled business. My internet requested car was up front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100 More

by Matthew
Recommend Dealer
Yes
Employees Worked With
Tim Carrasco
Jan 19, 2021 -

Bell Road Toyota responded

Thank you for the kind words Matthew! We're so glad that we could get you out and driving in a new Camry that you love. Please drive safe and let us know if there is anything else we can do for you. Thank you for shopping with us!

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