Bell Road Toyota
Phoenix, AZ
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Just wanted to thank Kelly Thomas very much for the help she gave me concerning problem with my title. Ms. Thomas handle the problem with one call. Great customer service. she gave me concerning problem with my title. Ms. Thomas handle the problem with one call. Great customer service. More
I feel like i got swindled. I purchased a vehicle that had a sticker price of one thing and i was charged 2k more than what it was supposed to be! My fault for trusting the word of the salesman so when i had a sticker price of one thing and i was charged 2k more than what it was supposed to be! My fault for trusting the word of the salesman so when i came to the finance manager he was making small talk to distract from looking at the paperwork i signed which was also my fault! MAKE SURE YOU READ THE SALES CONTRACT BEFORE SIGNING because now a car that i thought was 34k turned out to be 43k! More
Tim is a great guy! I worked with him over the phone to start, because I live out of state. He was friendly and worked hard to make sure I didn't pay for things that I didn't need, or couldn't use. Althoug start, because I live out of state. He was friendly and worked hard to make sure I didn't pay for things that I didn't need, or couldn't use. Although this was the first time he sold a vehicle to an out of state client, he maintained contact with me to make sure that I got the information I needed to get my title transferred as quickly as possible. I felt welcomed and valued, even though it wasn't the most expensive of cars and I appreciate Tim's attitude and professionalism, while being down to earth and personable. Clifford Washington processed my financial paperwork with me, and he couldn't have been nicer or easier to work with. Thanks, guys! More
Angela Pecze helped my daughter purchase her first car. Angela was amazing. We were needing a specific payment and a specific amount on a trade in that was not owned by my daughter. The original payment te Angela was amazing. We were needing a specific payment and a specific amount on a trade in that was not owned by my daughter. The original payment terms came back and were not at all what we needed. Angie went on our behalf and was able to get us a higher amount for the trade and couple thousand less on the sale price. She did all of this within minutes. Not hours, we didn't have to go back and forth and have multiple sales and finance people pressuring us. I came to the dealership a couple days prior to look at the vehicles available and get the trade in evaluated. My daughter and I spoke with her and agreed to get together in a couple days when my daughter would be in town. Unfortunately the vehicles that my daughter was most interested in were sold within those two days but Angie had two others she believed would work for my daughter. Angie didn't pressure us at all. She was knowledgeable and helpful in a genuine way. We felt as though she genuinely cared about us and acted more as a friend then a salesperson. Would recommend Angie at Bell Road Toyota to anyone looking to purchase a new or used vehicle. More
I started to work with Reece Trujillo after I reached out inquiring about a Tacoma. From the beginning, his friendliness and calm demeanor made me feel like he would help me without making me feel pressured, inquiring about a Tacoma. From the beginning, his friendliness and calm demeanor made me feel like he would help me without making me feel pressured, or that he would be so overpowering that I wouldn’t be able to speak about my needs in a new truck. Once we met, I knew I had the right person for my needs. He was patient with me, and made sure I knew all my options before I committed to anything. He was efficient and knowledgeable as well. I felt like we could be friends. Cliff Washington was another pleasure to work with during the paper signing process which always seems to be the most painful part of buying a vehicle. He never tried to talk me into anything I didn’t need. I signed for my purchase for the price that had been agreed upon to begin with. The dealership is spotless, the temperature was right, and there is plenty or room. I felt very comfortable during the entire process. My only suggestion is to have people knock before just walking into Cliff’s office. It happened three times, and I couldn’t think of anything more rude or inappropriate to happen while I was finishing the deal. The man in the office next door was so loud, it was like he was shouting. That was also distracting. I was so glad I had Cliff. Special thanks to Reece and Cliff for going above and beyond what I expected. I would recommend working with the two of them to my best friend. Thank you. I look forward to seeing you next time. Sincerely, Gabrielle Morgan Scharp More
I had the best experience with Reece. He helped my pick out my dream car. He knew exactly what I wanted and didn’t pressure me into anything else. This was the best car buying experience I’ve had, fast and out my dream car. He knew exactly what I wanted and didn’t pressure me into anything else. This was the best car buying experience I’ve had, fast and easy. So grateful! Thank you More
Internet Sales Person cheated us. Provided a price with details (I have copy) but in the final sales document increased the price without letting me know. Signed the final doc in good faith not realizing t details (I have copy) but in the final sales document increased the price without letting me know. Signed the final doc in good faith not realizing they added $500 more to what was being provided before. Be aware of this and it can happen to you. I have all the proof of communication. More
Great Experience everyone was friendly , knowledgeable even received a follow up call after purchase from Customer Relations Mgr. Kelly Thomas . We will be back for sure even received a follow up call after purchase from Customer Relations Mgr. Kelly Thomas . We will be back for sure More
I tried to purchase a car from this dealer as the "Costco Authorized" location. Initially when contacted, the dealership texted excellent info such as invoice, Costco discount, incentives and inventory. When Authorized" location. Initially when contacted, the dealership texted excellent info such as invoice, Costco discount, incentives and inventory. When I asked several more questions and attempted to test drive, both Mike Verville and Reece Trujillo when totally silent. Calls to the GM went no where, as he was always in a meeting or with customers. My sense is they did not want to make a Costco sale, or they had made their "number"for the month and weren't interested in this transaction. I will purchase a new vehicle, but not from this dealership. They have been reported to the Costco Auto Program Administration. Bad News. More
Tim handled business. My internet requested car was up front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100 front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100% buy from Tim Carrasco again! More
