Bell Road Mitsubishi - Service Center

I would never buy a car from here. I’ve had nothing but problems. The GM Blake is not a people person and does not treat customers w respect. Stay away. Told me they were done wasting I’ve had nothing but problems. The GM Blake is not a people person and does not treat customers w respect. Stay away. Told me they were done wasting money on the car I bought extended warranty w them. They put a new motor in and my car sat for a month while trying to find the parts. 65,000 miles 2015 and he also said it wasn’t his fault I bought a used car. And why I can’t trade it in. I continued to explain I bought this car w low miles because I thought it was trust worthy. I told him I did not have the money to take out another loan when I have had this car for less than a year. I have dismissed me each time I’ve gone in. He also was completely oblivious to the amount of time I have wasted bringing my car in. Then tried to shake my hand by calling me the wrong name. I refused to shake his hand and he stormed down the hallway at Mitsubishi and slammed his office door. Then minutes later came back in and I continued to express that is not how you treat customers when you’ve been the GM for seven days. Continuously telling my boyfriend and I how much money he lost on deals that day like it was our fault. He offered to pay half a transmission flush because my warranty does not cover it. Eddie the other Manager of services has dealt w me since day one and while the GM was being so rude Eddie shook his head in awe when the GM Blake was speaking. In the end, the GM offered to pay half the cost of the flush. One week later, I receive a call from the tech AJ that the GM is taking his offer back and will not be covering half. I asked why the GM or even Eddie could not convey this message to the customer and why I am receiving this news the day before I was scheduled to have the transmission flushed. I have been targeted and also the offer has been taken off the table due to this new GM personal vendetta because he did not like that I as a female stood my ground and and tired of wasting my time and also money at this dealership for a car I bought from them. The service has been terrible and I am still dealing w the same issue I brought to them a few weeks after purchasing the car. Even after a new motor, my car is still having the same problem it had when I brought it to them before a new motor. All in all, I have never ever been treated so poorly by a car dealership and especially the GM who has been there for seven days. Not a good look and no way to treat people. More

Nothing that I had concerns with was addressed. I had knocking on the right front and left rear however the left front strut was replaced and the issues are still present. It’s the nearest location I had knocking on the right front and left rear however the left front strut was replaced and the issues are still present. It’s the nearest location to me otherwise I would search elsewhere. Ray is a nice guy however I was expecting the issues my vehicle has to be resolved. Ray was also not very communicative during the process and my vehicle was at the shop for 3 days for a strut in which the part was in stock per Ray. More

Always easy to get in for service. And they take good care of you. You leave happy And they take good care of you. You leave happy More

Very helpful and accommodating , great service rep ! Definitely recommend him Exceeded my expectations AJ I will be contacting you if I need any service done thank you Definitely recommend him Exceeded my expectations AJ I will be contacting you if I need any service done thank you More

Services were somewhat higher than what I could have paid for anywhere else. But, Ray was super friendly and you folks have a great waiting room so I was able to get work done and be entertained by Family for anywhere else. But, Ray was super friendly and you folks have a great waiting room so I was able to get work done and be entertained by Family Fued television. More

AJ certainly knows how to make customers feel special. He explains everything that needs doing to your car to keep it running smoothly, and helps you understand the fixes in the order of priority He explains everything that needs doing to your car to keep it running smoothly, and helps you understand the fixes in the order of priority More

Best dealership Hands down! !! Very helpful and respectful to their customers if your having any issues or problems with your vehicle they don’t hesitate to to fix the problem. L !! Very helpful and respectful to their customers if your having any issues or problems with your vehicle they don’t hesitate to to fix the problem. LOVE THEIS PLACE More

Quick to research the issue with my vehicle, fixed and returned it to me in a timely manner. Great customer service. returned it to me in a timely manner. Great customer service. More

Roses are red violets are blue these dudes got the job done so that’s kooo! done so that’s kooo! More

Wonderful job and very competent staff. Ray is a very classy individual worthy of the highest praise. Completely refuted the "stealership" experience that I've been used to with other deale Ray is a very classy individual worthy of the highest praise. Completely refuted the "stealership" experience that I've been used to with other dealer service departments. More