Bell Road Mitsubishi
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Last time I checked there wasn't a limit to reviews or the truth. I wrote a professional truthful review and continued to add update to my horrible experience and now dealer rater is taking them down. So the truth. I wrote a professional truthful review and continued to add update to my horrible experience and now dealer rater is taking them down. So now I have to review dealerrater.com for suspicious activity! Update on my situation: Talked to Rafi Moochie and explained what has been going on. Long story short he is an awesome guy but was misinformed with what he promised. i do feel he had good intentions but I am paying the consequences with my credit score getting hit twice and losing out on my payment that I made already and I feel the only thing that is able to be fixed is them reimburse me for the lost payment, but that will not happen. And everyone agrees that Victor Malkon the salesman was misinformed and didn't understand how drive trains work and sold me the exact opposite of what I wanted and then I lost an entire payment and to top it off my credit dropped over 60 points. So people just know exactly what you want when you buy a car because these people are not responsible when you tell them what you want and they sell you the wrong thing! Salesmen here are not knowledgeable on what they are selling you, at least in my experience at this company This company is a joke no one has reached out. I have been hung up on, told the GM there would call me within 10 mins a week ago. This situation has gotten out of hand and it seems like a fraudulent situation that the better business buearu needs to be informed about and now i have to seek legal services due this situation. Please people stay clear of the dealership! I originally gave them one star because they sold me the wrong car "and then fixed the issue" after they made me feel like it was my fault and that I was lying, which they had me convinced, and i gave them five stars. Long story short we are back to one star only because zero stars isnt allowed. Victor the salesman doesn't know what he is doing or selling to the customers. I added a photo of text messages with vin of what I was looking for and when I got down there him and I had a conversation about how where I lived and how AWD will be the best through all the different weather then he sold me a FWD model. The one of the managers Moochi is either a liar or uninformed because after hours of arguing on the phone he said he got it all figured out and if I would pay the difference on the model with AWD that I was suppose to be sold in the first and I said of course mistakes happen but what matters is how they get fixed. He also promised multiple times because I asked him multiple time to reconfirm what he promised and guaranteed, which was that nothing would change with my payment date, my payment that I already made, and they even backdated the paperwork and sure enough everything changed my payment date, my first payment at the moment is M.I.A, MY CREDIT SCORE GOT HIT AGAIN!!!! This dealership was suppose to help improve my life and has drastically done the opposite to my life. I hope people really read this and stay clear of this dealership they are liars, make excuses, and guarantee false hopes and promises. So again, Victor is certainly a nice guy, but I went to buy a car, and he was misinformed and Moochi may have had good intentions, but he guaranteed certain things that were false. And the worst of them all is the General Manager Blake. He had no problem talking to me when I bought the first car, but when the issue arose from his employee's mistake, he would not take or return any of my calls. And then when I was in the new car with AWD, he called trying to say how appreciative he was for me buying a new car..... he didn't even remember my name from the huge issue that just happened at that dealership. He is fake, cheesy, and unprofessional i will never go buy another viechle from BellRoad Mitsubishi. I am going to reach out to the owner, or I hope he reaches out to me first. The proof is in my words in this review and the photos. And the screen shot of More
They are always quick and easy at getting an appointment set for my car and customer service friendly. set for my car and customer service friendly. More
Waiting area is always super clean. great and friendly customer service. Great quality of work. Thank you very much. great and friendly customer service. Great quality of work. Thank you very much. More
EXCELLENT CUSTOMER SERVICE TOTALY RECOMEND BELLROAD MITSUBISHI N THESE EXCELLENT EMPLOYEES 🎉THEY HELP U OUT IN ANY WAY THEY CAN COME DOWN AND CHK OUT THERE BIG SELECTION IN CARS N TRUCKS ILL BE BK FOR MITSUBISHI N THESE EXCELLENT EMPLOYEES 🎉THEY HELP U OUT IN ANY WAY THEY CAN COME DOWN AND CHK OUT THERE BIG SELECTION IN CARS N TRUCKS ILL BE BK FOR AN SUV SOON THNX FOR ALL YOUR HELP More
AJ is amazing always makes my day better and providers quick service! Thank you AJ! quick service! Thank you AJ! More
I can in and they not only told me what was wrong but also showed me. I’m very happy with the service I received. I will only be getting my car worked on here from now on also showed me. I’m very happy with the service I received. I will only be getting my car worked on here from now on More
AJ was very responsive and helpful towards my service request for my vehicle. He was able to review the issue and provide quick and successful resolution for my Outlander. request for my vehicle. He was able to review the issue and provide quick and successful resolution for my Outlander. More
I recently visited Bell Road Mitsubishi for a service appointment, and I couldn’t be more impressed with the experience. From start to finish, the team was professional, efficient, and friendly. The serv appointment, and I couldn’t be more impressed with the experience. From start to finish, the team was professional, efficient, and friendly. The service advisors took the time to explain everything clearly and kept me informed throughout the service I highly recommend Bell Road Mitsubishi to anyone looking for top-notch service. I’ll definitely be returning for future needs!” More