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Bell Mitsubishi

Rahway, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,677 Reviews
From its humble beginnings in 1988, Bell Mitsubishi has grown to become one of the Top 20 Ranked Mitsubishi dealerships in the U.S. Throughout our history, we have strived to provide the best possible customer service experience, by offering a comprehensive new and used car, truck, minivan and SUV inventory, along with top-notch service work completed by our fully-trained, factory certified service technicians. Throughout the years,Bell Mitsubishi has always made customer satisfaction its primary objective. Bell Simply Better!
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1500 US 1

Rahway, NJ

07065

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Showing 1,677 reviews

June 16, 2021

I've been to plenty of dealerships and hands down this one is the best one if you're looking for a car. The sales people are incredibly friendly, honest and work with you to get the best deal possible. More

by AWiernasz91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
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June 16, 2021

You want me to rate you on the vehicle I purchased, but You want me to rate you on the vehicle I purchased, but when I emailed you about some issues, you stopped responding. I guess my biggest issue is the More

by yrusofine2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Jaquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2021 -

yrusofine2002 responded

In response to the email I just received You sent me an email wanting a rating last week. I said it wouldn't be fair to give you a rating because of some issues, and I addressed them in an email last week. If you were going to help me out as you stated below, you would have done it already. Today, I get another email, and I finally decide to give you a rating, and all of the sudden you can answer me.. A 10 minute test drive did reveal some things. Brakes were one of them, and tires were the other issue I notice, and I agreed to fix then. But A bad catalytic converter isn't an easy to detect. We all know engine codes can be reset and it can take 100's of miles to come back on. So a 10 minute test drive wouldn't diagnose all conditions. 500 CCA battery that was dated April this year and placed in the truck is not sufficient for a Nissan Truck, and the surges in the alternator may have been caused by the under amperage of the battery. Being that the vehicle won't pass emission inspection due to the catalytic converter, I will now write the Attorney General office in NJ regarding the emission test and see if I have a case being the emissions inspection is taking place in New York, even though the law is written for NJ. The law states When selling any used vehicle to be registered new and used car dealers are required to: (1) make sure that the vehicle can pass emissions inspection; (2) perform or pay for any repairs necessary to pass (emissions) inspection without charge or return the full purchase price to the buyer unless the buyer. Your Email: Dear Christopher , It was brought to my attention that you had some concerns with your vehicle , 1st thing you inspected and test drove the vehicle and was very happy with everything, i did say you have 6 month warranty which is powertrain only . your battery , catalytic converter nor the alternator would be covered under that warranty. when you arrived and met me it was the first time we spoken to so i was not the one to bring you to my dealership on the GMC which I did have available on my lot, unfortunately the vehicle had a pending deal on it which was out of my hand , just because you ran your credit with capital one and you were pre approved , that does not hold the vehicle for you. If you would've of called me like you did when you had the questions about the wheel lock i could've found a way to help you, i highly think the bad review was unnecessary since I went over the top making sure you were happy . Thank you, Steven Jaquez

Jul 30, 2021 -

yrusofine2002 responded

I've contacted you, the dealership and you refuse to give me a straight answer about where my title and registration is. You failed to provide vehicle license plates, title and registration prior to the expiration of the temporary title and/or registration; It's been 60 days and you ignore my phone calls or say you will call me back. I have reason to believe that you the dealer has willfully failed to apply for my title and registration. August 1, 2021 I my temporary tags expire and you state you can't issue me another temporary tag. You have breached the sale of the contract, and are forcing me to rent a car. If this is not resolved by the 1st of August I will start legal proceedings, and once I start I will not stop until it's over.

June 08, 2021

We had a great experience everyone was very friendly and helpful our sales associate Steven Jaquez Turbi went above and beyond to help us and get us the vehicle that we wanted he took his time we were never More

by Ana V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Jaquez Turbi, Michael Monroy
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June 01, 2021

All I can say is wow, I left super satisfied I love Matthew thank you to all that helped me that day receive my new car, I was fed, and was well taken cared of. I consider this dealership family now. More

by Darlenenewland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Dan Velez, Matthew Zezza
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Jun 04, 2021 -

Bell Mitsubishi responded

Hi Darlene! Congratulations on your new car! We loved having the opportunity to read your review and we're happy to consider you as part of the Bell Mitsubishi family! We're glad that Matthew went above and beyond to make your time with us special and memorable! As we do with all of our customers, we encourage you to reach out to us if you have any questions or concerns about your vehicle going forward! Please take care, stay safe, and we're looking forward to seeing you next time!

May 27, 2021

Great experience !! Matt was great to work with, he answered all questions, he was very knowledgeable and made the whole experience enjoyable. I would definitely recommend. More

by Mmullen1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Zezza
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Jun 04, 2021 -

Bell Mitsubishi responded

Hello! We appreciate the five star review and the kind words! Matt is super knowledgeable about our vehicles and is eager to share his enthusiasm with others! He is willing to go the extra mile at any point for our customers and we greatly appreciate all of his dedication! If there is anything else that we can do for you and your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!

May 25, 2021

This is my second new car in life and my son Michael Monroy sold it to me! Very great dealership and very great service! Management was very great and the fast and friendly service was very nice! More

by Mynor Monroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
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Jun 04, 2021 -

Bell Mitsubishi responded

Hi Mynor! Congratulations on your new vehicle! It's so heartwarming to hear this story and we're glad that Michael was able to make it happen for you! We consider both yourself and Michael to be part of the Bell Mitsubishi family through and through! We know you're aware of Michael's knowledge and he can answer any questions that you might have about your car, but if you have any other concerns, please don't hesitate to reach out! Please take care, stay safe, and enjoy your new vehicle with Michael!

May 24, 2021

Everyone was very helpful, friendly, courteous and kind. Michael was our sales representative and he was superb! We had a wonderful experience! We would definitely shop here again! More

by mr.atorres1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
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May 24, 2021 -

Bell Mitsubishi responded

Hello Mr. Torres! Thank you for taking some time out of your day to leave us a review! We're incredibly proud of Michael and our staff for continuing to bring excellent service to our customers each day! Michael is sure to stay in constant communication throughout the process and always does so with a smile on his face! We believe the dealership experience should be one to remember pleasantly and our team strives to achieve that! If you have any further questions or concerns about your vehicle, we are only a phone call away! Stay safe and take care!

May 20, 2021

Tiffany Morales was the best, I felt very comfortable with her and she was very professional. I highly recommend Tiffany Morales as your sales consultant and Bell Mitsubishi as a dealer. First time I nev More

by LisaDavis2413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Morales
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May 24, 2021 -

Bell Mitsubishi responded

Hi Lisa! Thank you for taking the time out of your day to leave us a review! We're glad that you had the opportunity to work with Tiffany, who is a fantastic member of our team! Our team, Tiffany included, know what people normally say about visits to the dealership and we do all we can to rise above that and provide a memorable, pleasant experience from the moment you walk through our doors or visit our website! Tiffany is an active listener, gives her best recommendations based on your wants and needs, and is happy to answer any question that you can think of regarding our vehicles! As we tell all of our customers, if you have any further questions or concerns that you didn't think of while speaking to Tiffany, we are only a phone call away! Please take care, stay safe, and we're looking forward to your next visit!

May 19, 2021

Jammal Watson really made magic happen for me. He helped me threw every step of the way and then some I can’t thank him enough. More

by derrick.h2184
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Hutkin, Jammal Watson
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May 24, 2021 -

Bell Mitsubishi responded

Hi Derrick! Thank you for sharing your high praise for Jammal with us and for leaving us a five star review! Jammal is a huge part of our team and we appreciate all of his willingness to go the extra mile at every opportunity for our customers! Jammal is honest, transparent, an active listener, and has an exceptional amount of knowledge about our vehicles. If there is anything else that we can do for you and your vehicle, we are only a phone call away! Until next time, take care and stay safe!

May 14, 2021

I would return to this dealership! I had a great experience! Alex was very easy and great to work with to obtain a vehicle. He was on point with having everything in place following my day at work, More

by Cassgr4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
Report | Print
May 24, 2021 -

Bell Mitsubishi responded

Hello! Congratulations on your new vehicle! We're happy to hear that Alex got you the exact vehicle that you were looking for! Alex is a true professional in every sense. He can answer any question that you have, is prompt in delivering what is needed, and stays in constant contact with you from start to finish! We're incredibly grateful to have him on our team! If there is anything else that we can assist you with or if you have any questions on the features of your vehicle, we encourage you to get in touch with us! Take care, stay safe, and we'll see you next time!

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