Bell Honda - Service Center

TO WHOM IT MAY CONCERN. I am glad you asked of my TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Hond TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Honda's at present, all purchased at Bell Honda. Having said that, I am convinced that I would rather go to Scottsdale Honda to purchase my next Honda than at Bell. Your car sales department needs surgical intervention. I found no respect whatsoever in that show room although I have bought 9 cars during the past 10 years from Bell. The frequent changes in personnel make it hard for a faithful customer like me to do business anymore with Bell Honda as there does not seem to have a system to check history of a faithful customer. They do not seem to get it. At many a time I have tried to find your General Manager but always I get a lame excuse that he is at a meeting. Which meeting is more important for a good manager - one about office administration/revenue or with a potential (in my case, a faithful) customer? It seems to me that the GM operates from "an undisclosed location". Who is he hiding from - the customer? Recently I found it is hard to believe that Bell Honda Sales believes that the customer must come first. On another note: I regularly get calls from Bell Honda around dinner time and have requested each caller to remove my name and the phone number from their list. I do not need an introduction to Bell Honda. They do not seem to have any other desire but to bulldoze the customer with what they have to say. They do not wish to "listen". In people oriented business such as yours, that kind of attitude is a disaster, don’t you think? It seems to me that the used car sales department has a new manager who has come from the North. He seems to be energetic but lacks knowledge of the culture and the mindset of people of the Southwest. I am sure he will learn soon. His team has no idea what a smile can do when a customer walks in. Send someone in on your place and you will notice what I am talking about. The service department, on the other hand, is a very well run enterprise. From the simple lot attendant (most of them though) to the Director. I found it easy to talk to people who are in-charge there, including the master-mechanics. I have also told the managers that Bell Honda Service must re-evaluate their pricing (both parts and service) as there are many local garages who will execute the same repair job for less using original Honda parts with a guarantee for their work. But what keeps me coming to your service department is the friendliness of some of the advisors and the trust I have in the managers - Mr. Tom Fennen and Mr. Jim Cole. Among the advisors, I am glad to see some of the old hands have been asked to leave as they did not do justice to the post they were called upon to serve. This includes some of the shuttle drivers. They did not seem to recognize that they are "BELL HONDA" in the presence of a customer. I must commend Mr. Fennen for a fabulous job he is doing in creating a positive attitude in each members of his team as well as his stern desire for a well-run administration with an attitude to witness complete satisfaction in each customer. He values everyone that walks into his department. I like that. Respectfully, Lal Fernando p.s. I have included my email address in the log-in. Please DO NOT send any information on car sales to me. More

In dealing with Bell Honda Service Department which is one of the very best that I have dealt with over the years I find them to be highly rated in all categories. Jim Cole the Service Manager whom I one of the very best that I have dealt with over the years I find them to be highly rated in all categories. Jim Cole the Service Manager whom I dealt with as well as my wife Janet has gone above and beyond my expectations and did explain in detail as to what was being done. I have nothing but praise for this Department and Jim Cole. More

CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** Kevin Martin in the Service section was exceptional in getting my Honda Civic Hybrid a new IMA Battery at no cost even though my warranty was voided. I received the bad news that my IMA battery needed to be replaced at a cost of $3600. Since I could not afford this expense I left. A few days later Kevin called me a said that as a goodwill Bell Honda would replace it for free! ************************************** ************************************************************************************* More