Bell Honda - Service Center

I had an issue with my Brand New Honda (warranty work) and brought it to Travis. He had to order a part that and needed my car for a week. During that week my car was left outside of the Paint Booth at t and brought it to Travis. He had to order a part that and needed my car for a week. During that week my car was left outside of the Paint Booth at the Auto Body Center and had a thick layer of OVERSPRAY all over it. I didn't get a mile from the dealership when I realized I couldn' see out the window (obviously no Quality Check on my vehicle prior to me picking it up) so I brought it back and they "detailed" it to see if they could buff out the overspray. Went to pick it up and Travis pointed me to it, went out there and still had tons of overspray all over it....SO brought it back again...this time I went to pick it up and Travis was gone so I went to Bobby who was really apologetic and came out and said that they didn't get it all...AGAIN and he was pretty disappointed in them. I had to (for the 4rth time) be without a car, spend my fourth day driving to/from a dealership, late to work, leaving early from work to pick up my car etc. etc. all because of something that should've never happened. Bobby was great, had my car detailed and got the majority of the overspray off. I just wonder what kind of Quality Control procedures they go through there having to bring in my car 4 times! So frustrating. Now, when my car sits in the sun...it looks like a lightweight sandpaper ran in circles across my brand new car's paint trying to rubb off all of the overspray. And this whole ordeal was sparked by replacing a part and needing my vehicle for a week...and that part didn't even fix what was wrong as it turns out. More

I have been going to this dealership for service on my Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and in Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and incompetent. I have had a couple of bad experiences with them. The first was when I brought the car in for routine maintanence, they said I needed new wind shield wipers the price was reasonable so I allowed them to do it. The first time I drive in the rain the drivers side wiper snaps. I take the car back and speak to the same service representative I had the day before after trying to convince me the wiper breaking was my fault he finally relents and says he'll "good will" me a new blade. The second experience actually happened on a number of occasions. If you have a Civic you might notice that there is a black rubber band underneath the front bumper, that stretches from one tire to the other. The one on mine started coming down on the drivers side in the summer of 2006. I have brought my car to Bell Honda, again merely for convenience, for all routine maintanence ever since, and every time I would ask them to please fix the rubber peice on the bumper. Most of the times my requests were ignored or if I was lucky the "mechanics" would give a half hearted effort that wasn't even as good as my own tries at fixing the problem and the piece would drop again in a matter of days. I started to believe that the problem just was not fixable. That is until I visited friends out of town and they suggested going to the dealer in their city. I did this almost two months ago now and the piece is not even loose. I will not be going to Bell Honda for anything again. In fact my experiences with them have made me question any future purchase of a Honda. More

TO WHOM IT MAY CONCERN. I am glad you asked of my TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Hond TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Honda's at present, all purchased at Bell Honda. Having said that, I am convinced that I would rather go to Scottsdale Honda to purchase my next Honda than at Bell. Your car sales department needs surgical intervention. I found no respect whatsoever in that show room although I have bought 9 cars during the past 10 years from Bell. The frequent changes in personnel make it hard for a faithful customer like me to do business anymore with Bell Honda as there does not seem to have a system to check history of a faithful customer. They do not seem to get it. At many a time I have tried to find your General Manager but always I get a lame excuse that he is at a meeting. Which meeting is more important for a good manager - one about office administration/revenue or with a potential (in my case, a faithful) customer? It seems to me that the GM operates from "an undisclosed location". Who is he hiding from - the customer? Recently I found it is hard to believe that Bell Honda Sales believes that the customer must come first. On another note: I regularly get calls from Bell Honda around dinner time and have requested each caller to remove my name and the phone number from their list. I do not need an introduction to Bell Honda. They do not seem to have any other desire but to bulldoze the customer with what they have to say. They do not wish to "listen". In people oriented business such as yours, that kind of attitude is a disaster, don’t you think? It seems to me that the used car sales department has a new manager who has come from the North. He seems to be energetic but lacks knowledge of the culture and the mindset of people of the Southwest. I am sure he will learn soon. His team has no idea what a smile can do when a customer walks in. Send someone in on your place and you will notice what I am talking about. The service department, on the other hand, is a very well run enterprise. From the simple lot attendant (most of them though) to the Director. I found it easy to talk to people who are in-charge there, including the master-mechanics. I have also told the managers that Bell Honda Service must re-evaluate their pricing (both parts and service) as there are many local garages who will execute the same repair job for less using original Honda parts with a guarantee for their work. But what keeps me coming to your service department is the friendliness of some of the advisors and the trust I have in the managers - Mr. Tom Fennen and Mr. Jim Cole. Among the advisors, I am glad to see some of the old hands have been asked to leave as they did not do justice to the post they were called upon to serve. This includes some of the shuttle drivers. They did not seem to recognize that they are "BELL HONDA" in the presence of a customer. I must commend Mr. Fennen for a fabulous job he is doing in creating a positive attitude in each members of his team as well as his stern desire for a well-run administration with an attitude to witness complete satisfaction in each customer. He values everyone that walks into his department. I like that. Respectfully, Lal Fernando p.s. I have included my email address in the log-in. Please DO NOT send any information on car sales to me. More

In dealing with Bell Honda Service Department which is one of the very best that I have dealt with over the years I find them to be highly rated in all categories. Jim Cole the Service Manager whom I one of the very best that I have dealt with over the years I find them to be highly rated in all categories. Jim Cole the Service Manager whom I dealt with as well as my wife Janet has gone above and beyond my expectations and did explain in detail as to what was being done. I have nothing but praise for this Department and Jim Cole. More

CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** Kevin Martin in the Service section was exceptional in getting my Honda Civic Hybrid a new IMA Battery at no cost even though my warranty was voided. I received the bad news that my IMA battery needed to be replaced at a cost of $3600. Since I could not afford this expense I left. A few days later Kevin called me a said that as a goodwill Bell Honda would replace it for free! ************************************** ************************************************************************************* More