Bell Honda - Service Center

I wasnt really in the market for a vheicle,but when Ray from bell honda called me one day telling me about how american honda had started a new program where he could actually lower my interest rate and mo from bell honda called me one day telling me about how american honda had started a new program where he could actually lower my interest rate and monthly payment by getting me into a newer car i just had to see if it was possible.So I went down a few days later and sure enough he helped me find a car that had all my needs and wants,and my interest rate went from being 18% to 6%.I was amazed that the program worked and Ray was an absolute delight to work with he applied no pressure to by just a very good consultation on why it was logical to get into a new car.I now even have a whole new outlook on car salesman,and will more then likely continue to do business with him in the future. More

I took my Honda in for service, due to a special they have in the flyers for $9.95 oil change to bring suckers in. After taking it in, they said my fuel injectors were dirty and that I should pay for have in the flyers for $9.95 oil change to bring suckers in. After taking it in, they said my fuel injectors were dirty and that I should pay for the $200 fuel injector cleaning service. I just had the fuel injectors cleaned at another dealer, so I knew something wasn't right. They also said the transmission fluid was dirty and needed to be flushed. After paying for that, I took my Honda to another dealer for service. The other Honda service department showed me my transmission fluid - it was a dirty brown, not the clean red fluid you expect after a transmission flush. So apparently Bell Honda scammed me with a transmission fluid flush that I did not receive. I will never take my Honda back to Bell Honda for service. More

Jeff , I want to commend your customer service that Jeff , I want to commend your customer service that you delivered to me today. I am so grateful to you that you took the time to first of all li Jeff , I want to commend your customer service that you delivered to me today. I am so grateful to you that you took the time to first of all listen to my situation so patiently and then to take the initiative to personally walk over to the service department and find my car. I had spoken and explained my situation to at least 5 other service reps and not 1 of them could help me. So Again, Thank you and I appreciate your loyalty to us customers. Sincerely, Patty Kuczek More

I took our '05 Pilot in for an oil change in March. Steve gave me a recommended list of "action items" that he claimed needed to be done to our vehicle. I knew that the rear differential fluid was due to be gave me a recommended list of "action items" that he claimed needed to be done to our vehicle. I knew that the rear differential fluid was due to be changed but opted to wait until we returned to Prescott to have it done at Prescott Honda. He also claimed that we needed to replace the CV joint boot and the front end links. We just had the rear end serviced and the other two items inspected At Prescott Honda, nothing was found to be needed. Bell Honda's service is a complete rip off, these guy's are scam artist! Total savings to us $ 479.50. J.E. Pilcher Prescott, AZ More

After purchasing an used BMW the service department kept the car for 3 days to turn off the service light. The car immediately had issues days after the sale. Radio LED out, steering wheel sweaks and center the car for 3 days to turn off the service light. The car immediately had issues days after the sale. Radio LED out, steering wheel sweaks and center console broken. The finance guy told me when I bought the warrenty that any time I take the car in they would provide a rental. That is not true. They could not offer me a rental until they found out what' wrong it it. They kept the car for 6 days to tell me that they would not fix any of these issues. I bought a warrenty and they said none of these items is covered after spending $2600 on the warrenty. Then the temporary plates expired and they contacted me days before it expires to tell me that I need to take the car for an emissions test. This is the dealerships responsibility before they sell any used vehicles. This is the worst experience I have had buying a car. Everyone I dealt with never kept their promise. Never called me back when I asked to be kept in the loop so I could have arrangements in getting the car from service. I dealt with the Sales Glenn Keeten, Finance Frank Salerno, Service George and General Manager Robby Motz. If they were truely in the buisness to take care of people then they would make things right and keep up with their promises. More

I visited the dealership about 3 PM on Saturday for oil change with a coupon. I was told you came in too later even though we close at 5 PM. I thought this is was fine, I asked if I can schedule another ti change with a coupon. I was told you came in too later even though we close at 5 PM. I thought this is was fine, I asked if I can schedule another time on next Wed or Thuresay. The first person told me No because the coupon expires on Tuesday. Then I talked to the manager Travis, he stated, It is your fault to stop by us at 3 PM on Saturday, it is too later. (Remember the shop close at 5 MP). You miss manage your time and did not come in early enough. Again it is your fault. My position is definitive. That is it. They are very unfriendly, they are rude to me. I am a customer with Bell Honda for more than 10 years, I bought 3 Honda before and two Honda from Bell Honda. I am really upset the way they treat me this way. I plan to replace my 2002 Honda Accord since it is getting old, unfortunately with this experience, I will choose another brand. NOT HONDA ANYMORE. What I don't understand why it is all customer fault if he stop by the dealer 2 hours before the close with a dealer coupon and he was being rejected for service, Doesn't the dealer have any issue? Joseph More

I had an issue with my Brand New Honda (warranty work) and brought it to Travis. He had to order a part that and needed my car for a week. During that week my car was left outside of the Paint Booth at t and brought it to Travis. He had to order a part that and needed my car for a week. During that week my car was left outside of the Paint Booth at the Auto Body Center and had a thick layer of OVERSPRAY all over it. I didn't get a mile from the dealership when I realized I couldn' see out the window (obviously no Quality Check on my vehicle prior to me picking it up) so I brought it back and they "detailed" it to see if they could buff out the overspray. Went to pick it up and Travis pointed me to it, went out there and still had tons of overspray all over it....SO brought it back again...this time I went to pick it up and Travis was gone so I went to Bobby who was really apologetic and came out and said that they didn't get it all...AGAIN and he was pretty disappointed in them. I had to (for the 4rth time) be without a car, spend my fourth day driving to/from a dealership, late to work, leaving early from work to pick up my car etc. etc. all because of something that should've never happened. Bobby was great, had my car detailed and got the majority of the overspray off. I just wonder what kind of Quality Control procedures they go through there having to bring in my car 4 times! So frustrating. Now, when my car sits in the sun...it looks like a lightweight sandpaper ran in circles across my brand new car's paint trying to rubb off all of the overspray. And this whole ordeal was sparked by replacing a part and needing my vehicle for a week...and that part didn't even fix what was wrong as it turns out. More

I have been going to this dealership for service on my Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and in Civic for three years for convenience but I feel it is worth it to travel extra just to avoid them. The service representatives are arrogrant and incompetent. I have had a couple of bad experiences with them. The first was when I brought the car in for routine maintanence, they said I needed new wind shield wipers the price was reasonable so I allowed them to do it. The first time I drive in the rain the drivers side wiper snaps. I take the car back and speak to the same service representative I had the day before after trying to convince me the wiper breaking was my fault he finally relents and says he'll "good will" me a new blade. The second experience actually happened on a number of occasions. If you have a Civic you might notice that there is a black rubber band underneath the front bumper, that stretches from one tire to the other. The one on mine started coming down on the drivers side in the summer of 2006. I have brought my car to Bell Honda, again merely for convenience, for all routine maintanence ever since, and every time I would ask them to please fix the rubber peice on the bumper. Most of the times my requests were ignored or if I was lucky the "mechanics" would give a half hearted effort that wasn't even as good as my own tries at fixing the problem and the piece would drop again in a matter of days. I started to believe that the problem just was not fixable. That is until I visited friends out of town and they suggested going to the dealer in their city. I did this almost two months ago now and the piece is not even loose. I will not be going to Bell Honda for anything again. In fact my experiences with them have made me question any future purchase of a Honda. More

TO WHOM IT MAY CONCERN. I am glad you asked of my TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Hond TO WHOM IT MAY CONCERN. I am glad you asked of my opinion of the current state of affairs at Bell Honda. Well, my family owns more than 4 Honda's at present, all purchased at Bell Honda. Having said that, I am convinced that I would rather go to Scottsdale Honda to purchase my next Honda than at Bell. Your car sales department needs surgical intervention. I found no respect whatsoever in that show room although I have bought 9 cars during the past 10 years from Bell. The frequent changes in personnel make it hard for a faithful customer like me to do business anymore with Bell Honda as there does not seem to have a system to check history of a faithful customer. They do not seem to get it. At many a time I have tried to find your General Manager but always I get a lame excuse that he is at a meeting. Which meeting is more important for a good manager - one about office administration/revenue or with a potential (in my case, a faithful) customer? It seems to me that the GM operates from "an undisclosed location". Who is he hiding from - the customer? Recently I found it is hard to believe that Bell Honda Sales believes that the customer must come first. On another note: I regularly get calls from Bell Honda around dinner time and have requested each caller to remove my name and the phone number from their list. I do not need an introduction to Bell Honda. They do not seem to have any other desire but to bulldoze the customer with what they have to say. They do not wish to "listen". In people oriented business such as yours, that kind of attitude is a disaster, don’t you think? It seems to me that the used car sales department has a new manager who has come from the North. He seems to be energetic but lacks knowledge of the culture and the mindset of people of the Southwest. I am sure he will learn soon. His team has no idea what a smile can do when a customer walks in. Send someone in on your place and you will notice what I am talking about. The service department, on the other hand, is a very well run enterprise. From the simple lot attendant (most of them though) to the Director. I found it easy to talk to people who are in-charge there, including the master-mechanics. I have also told the managers that Bell Honda Service must re-evaluate their pricing (both parts and service) as there are many local garages who will execute the same repair job for less using original Honda parts with a guarantee for their work. But what keeps me coming to your service department is the friendliness of some of the advisors and the trust I have in the managers - Mr. Tom Fennen and Mr. Jim Cole. Among the advisors, I am glad to see some of the old hands have been asked to leave as they did not do justice to the post they were called upon to serve. This includes some of the shuttle drivers. They did not seem to recognize that they are "BELL HONDA" in the presence of a customer. I must commend Mr. Fennen for a fabulous job he is doing in creating a positive attitude in each members of his team as well as his stern desire for a well-run administration with an attitude to witness complete satisfaction in each customer. He values everyone that walks into his department. I like that. Respectfully, Lal Fernando p.s. I have included my email address in the log-in. Please DO NOT send any information on car sales to me. More