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Bell Honda - Service Center

Phoenix, AZ

4.3
903 Reviews

903 Reviews of Bell Honda - Service Center

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July 02, 2024

Customer Service was good at this location. They worked with me to get my AC fixed at a ok price. Maybe the price of Labor could of been lower but I now have AC in my vehicle More

by JOHNWOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
July 01, 2024

Everyone I've encountered has been knowledgeable, helpful, efficient and really nice. Better than my old mechanic! More

by Em O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think TJ and Michael Vu
July 01, 2024

service department is always great. They’re transparent and make sure to get an ok before providing any additional service. Tanner was friendly and easy to work with. Thank you. More

by MONTANOLATANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Jul 10, 2024 -

Bell Honda responded

Thank you for your feedback and for highlighting the positive experience you had with our service department and with Tanner. We're glad to hear that you found our team transparent and friendly. However, we noticed that you gave us a 2-star rating, which suggests that there may have been some aspects of your visit that didn't meet your expectations. We would like to understand more about your experience and see how we can improve. Please contact our Service Manager, Justin Tran, at 602-298-2039. He will be happy to discuss your concerns and work towards a resolution. Thank you for giving us the opportunity to improve.

June 30, 2024

My experience with Bell Honda has always been positive, Faith and her team always goes above and beyond for the clients. They are greatly appreciated More

by ALICEJEFFOERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
June 29, 2024

Service advisor really easy to talk to and understood the issues and was willing to take the concerns to his team to find the issue. More

by civico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

They were able to fix the car in a very short time. We expected to be without the car for a week, but it was fine in 4 days. More

by PAS29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawna
June 29, 2024

Have been going to this dealership for many years. Great service and honest representatives. Appreciate not requesting items to fix that are not necessary. More

by J.LOPEZ102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
June 29, 2024

The service department provides prompt professional service.the service completed at the time stated. I would persons to Josh as service advisor More

by abarragan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

I have always used the dealer service drive (this is my third Honda). I really hate the high turnover in service advisors. I rarely have the same one twice. More

by WRIICHIINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
June 29, 2024

Called in for last minute appointment, due to dead battery no worries 👍 I'm back on the street. More

by ISIDRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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