Bell Honda

Worst experience ever!! Buyers take note. Don’t give your keys to anyone at this dealer and don’t let them drive it out back. If you do, and don’t want the deal they offer, they will hold you Don’t give your keys to anyone at this dealer and don’t let them drive it out back. If you do, and don’t want the deal they offer, they will hold you hostage and beroge you with sales employees and only after getting upset will you get your keys back. Then after being insulted by the “assistant sales manger” you have to find your car. Even on your way out, they will follow you right to your car door. A great disappointing waste of time. But just to add, the salesman was very respectful and apologized for the management’s behavior. I did receive an email from Robby Motz “general manager” offering me “more flexibility” in making a deal. Why weren’t they more flexible when I was there at the dealership? So bottom line, beware when they take your keys and move your car. More

If you enjoy being harassed this is the dealer for you When I moved to Phoenix in 2011 I was driving a 2009 Fit I had purchased in Ohio. I was happy to find a Honda dealer close to home and started taking When I moved to Phoenix in 2011 I was driving a 2009 Fit I had purchased in Ohio. I was happy to find a Honda dealer close to home and started taking my Fit there for service. Biggest mistake of my life! In 2013 Bell Honda started calling and telling me they had a shortage of new cars and were interested in buying mine. After multiple calls from them I agreed to take the car in. This resulted in about 5 hours of being hounded to buy a new car. At one point there were several salesman surrounding me, one of them down on his knees with his face only inches from mine. They had my keys and weren't real interested in giving them back. I finally bought the car just to get away from them. A couple years later, the calls started coming again each time from a different sales person. I kept telling them I was happy with the car I had and was not interested in buying a new one and to please remove my name from their call list. The calls kept coming and when it got to three calls in a single week I called and asked to speak with the owner. The owner wasn't in but the girl who answered said she handled the list and would remove my name. Peace at last. I thought. 2018 rolls around and I get a call from Bell offering me a complimentary oil change. I explained that I had a service contract and didn't need a complimentary oil change. The bulldog kept pushing so I finally said okay. Second biggest mistake of my life!! Immediately the sales calls start up again. Explained multiple times that I'm retired, don't drive much, and I'm not interested in buying a new car. As before, the calls continue. Then I learn how to block them on my smartphone. Calls stopped, but then they graduated to texting and e-mailing. I responded to one of the texts that they were harassing me and to stop. Now they've resorted to snail mail. This business is far, far too aggressive! They don't know the meaning of "NO" no matter how many times they hear it. The only reason I can find for the harassment is that they are so aggressive people don't go back to buy a second car from them so they need to beg for business. I expect that long after I'm dead and gone Bell Honda will still be calling the hapless person who gets my phone number after I'm done with it. The only reason Bell Honda gets a single star is because no star is not an option! More

Disappointed Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is ab Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is about a good 2-3hours. Well never received a gas card and lost 3 hours of my time. They asked me to meet them half way. Well I did! I came up with a bigger down payment. We ask if we can write 2 checks. One check will be post dated for 3 days. Just to make sure the money was in the bank. Finance guy ran both checks at the same time. We spoke with 3 different sales men and managers. The disappointment of all this.... I met them halfway. They didn’t meet me halfway. As my husband and I are upset. They walk away as if Oh well! Sad very SAD!! More

Will never shop here Salesman was rude and felt he should tell me what car to look at when I'd already done all my research and knew what I was interested in. Had to argu Salesman was rude and felt he should tell me what car to look at when I'd already done all my research and knew what I was interested in. Had to argue and threaten to leave just to test drive what I was interested in. I ended up buying elsewhere because the whole experience was so fowl and now they keep calling and hanging up on my voicemail. If their people weren't such jerks, they would have sold a brand new CRV. All's well, the sale went to the delightful people down the street at Toyota and I love my Rav4. More

Bait and Switch Tactics Went to Bell Honda to purchase a new CR-V EX-L AWD, salesman answered all my questions, test drove a similar vehicle, negotiated a price that was agre Went to Bell Honda to purchase a new CR-V EX-L AWD, salesman answered all my questions, test drove a similar vehicle, negotiated a price that was agreed to by the sales manager. Started the paperwork when I noticed Bell Honda was trying to change the vehicle I wanted from an AWD to a 2WD. When I pointed this out, the sales manager said they couldn't sell me the AWD vehicle for the negotiated price. This unethical tactic is the reason I do NOT recommend this dealership to anyone looking to purchase a new vehicle!! The kicker is, I purchased the same exact vehicle (EX-L AWD) from a different dealership for $500 less than the negotiated price! More