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Bell Honda
Phoenix, AZ
1,498 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,498 reviews
June 01, 2019
BUYER BEWARE I went looking for a specific used vehicle. It was found in back Lot 5. I was told by salesman, Nicholas, that the vehicle hadn’t even been looked a I went looking for a specific used vehicle. It was found in back Lot 5. I was told by salesman, Nicholas, that the vehicle hadn’t even been looked at by a mechanic. I was going to take the vehicle to my trusted mechanic anyway before deciding to purchase. Nicholas had to go with me to my mechanic and while on the way he started asking me if I had money to put down, was I trading in a vehicle, needing financing or getting my own. Red flag #1. All the questions they typically ask so they know how much to hike the price. I didn’t answer. My mechanic gave the vehicle a good check so I decided to purchase. Now the nightmare begins. They would not give me the price of the vehicle until I answered all of those typical questions Nicholas previously asked me. Red flag #2. Then the haggling begins. We haggled and Nicholas goes back and forth about 3 times asking me to put more money down. I said no and the payments were too high for me. Finally he comes back and puts a hand written offer with a line for me to sign stating I WILL BUY if I agree to these terms. I said fine. I am led to believe the financing is approved and all is good so off to the finance department where I sign my life away. I signed all the papers that were pushed past me just as fast as they can. Red flag #3. Very quickly they tell me just the bare minimum of information so as to distract me. MY MISTAKE! I finally sign the really long form called Retail Installment Sale Contract. It states all the terms I agreed to. All done signing, I shake hands and continue on my way thinking I bought the vehicle. WRONG! Five days later I get a call from the financing department asking me to come in and sign the final papers. WHAAAAAT??? I already signed a contract! Oh and it had to be THAT DAY as it was the last day of the month. How convenient as I live in Mesa and the dealer is in N Phoenix, 40 minutes away. Nobody told me anything like this and I was just back at the dealer the previous day having them fix something that should have been fixed the day I took possession. When I get to the financing room Gordon tells me the financing was not accepted and they were now asking for more money down, payments I could not afford, increase in the interest rate and extended loan terms. I said NO and just give me my car back. Gordon says he’ll see what he can do. He comes back with another offer and “threw in” a 12 month service contract (which I had previously turned down). Oh but the service contract was actually added to the price of my financing. ***THIS PREDATORY LENDING PRACTICE IS CALLED “SPOT-DELIVERY” OR YO-YO SALES *** The dealer delivers the vehicle to the customer on the spot before financing has been approved. The dealer allows the customer to believe the financing is approved or will be shortly. Days or weeks later you are called back to the dealer to sign final papers with new terms. IF YOU ARE ASKED TO SIGN A “CONDITIONAL DELIVERY AGREEMENT” ...... BEWARE!!!!! Read it and ask questions! Look it up for yourself. There are a lot of good articles about this. One even written by the Attorney General’s office! I know it is my responsibility to read and understand what I’m signing. A lot of the paperwork is confusing and that is where people TRUST the dealership. BIG MISTAKE! They do not care if you understand their deceitful ways of making a sale. Just because it’s legal DOES NOT mean it is an ethical way to treat a customer. Dealerships and car salespeople have a very bad reputation for being shady, pushy and real smooth fast talkers. WELL EARNED BAD REPUTATION and Bell Honda is no exception! I will never do business with them again. More
by Happy Customer
Employees Worked With
Nicholas Lejander, Ramsey Margary
May 30, 2019
Have a blessed day jj This review is for Jj the first time we headed into Bell Honda JJ was or salesman we had such a good day got a 2018 Honda Civic recommended car to an This review is for Jj the first time we headed into Bell Honda JJ was or salesman we had such a good day got a 2018 Honda Civic recommended car to anybody/ anyway we It was just about getting the car but we had such a better day we smiled not only that we laughed enjoyed our time being there the second time we came around more Smiles we were always the one laughing and most happy throughout the whole building you have a good person working there. It was just a good vibe that he gave all three of us we gave it to each other because we're pretty f****** awesome too we were more the loud annoying happiest ones there Roy was amazing I forgot what the other guy's name was but he had the pretty hair😁 he was amazing for the help he gave us even though they didn't want to j.k 😝 have a blessed day see you around jj More
by Papitoj
Employees Worked With
Roy Freda, Jason Johnson
May 28, 2019
Very Impressed! Renee was down to earth very natural to work with. I pray for the company the day that Ramsay retires because he is by far the most informative and re Renee was down to earth very natural to work with. I pray for the company the day that Ramsay retires because he is by far the most informative and relatable person I have ever talked to about finances. They both made everything easy to understand and I never felt pressured into making a decision as I have at other dealerships. It was a pleasure to get the opportunity to work with them. Highly highly highly recommend! Keep up the great work! More
by myrandacmoore
Employees Worked With
Ramsey Margary, Renee Houlihan
May 25, 2019
They went above and beyond Daniel, our sales associate, was amazing. He made sure we got what we were looking for and in our price range. He was EXTREMELY patient. We ended up b Daniel, our sales associate, was amazing. He made sure we got what we were looking for and in our price range. He was EXTREMELY patient. We ended up being there after they closed and he didn’t mind at all. He never once made us feel rushed. No only that, but when we arrived, we honestly weren’t planning on purchasing a car that day let alone trading out an old car. So when we did trade our VW, it still had a sub and an amp wired. He took it upon himself to get the tools we needed to unhook it and take it home so that we didn’t have to return the next day. Keep in mind too, this was well after they were schedule to close and he still took the time to do this. We offered to do it ourself but he didn’t mind at all. He was very personally and relaxed. I HIGHY RECOMMEND DANIEL if you’re looking for a fair, low stress car purchasing experience. More
by LeandraW
Employees Worked With
Daniel Conway
May 22, 2019
Always a great experience! Always a great experience with Renee Houlihan and Bell Honda! It was fast, friendly, and fair. We got a car that we really like, and were out of there Always a great experience with Renee Houlihan and Bell Honda! It was fast, friendly, and fair. We got a car that we really like, and were out of there in record time. Renee is a great salesperson, no pressure, and genuinely cares about her customers. More
by Drummerboy1
Employees Worked With
Renee Houlihan
May 22, 2019
Professional dealership The staff at Bell Honda was very accommodating and professional. From sales to finance the experience was seamless and upfront with no surprises. Dani The staff at Bell Honda was very accommodating and professional. From sales to finance the experience was seamless and upfront with no surprises. Daniel even went out of his way to have my vehicle delivered to my front door! I would highly recommend Bell Honda for anyone in need of a new or used vehicle. More
by thatguygabe
Employees Worked With
Ramsey Margary, Daniel Conway
May 21, 2019
Renee is the beat Thank you Renee for helping me and making sure I get the best deal ever. Go see Renee for the best deal. I am happy with renee Thank you Renee for helping me and making sure I get the best deal ever. Go see Renee for the best deal. I am happy with renee More
by Happy with Renee
Employees Worked With
Renee Houlihan
May 21, 2019
The best! It was the best service I've ever had. Especially, moved by the salesperson's enthusiasm and kindness, my wife and I had an easy decision to purchase It was the best service I've ever had. Especially, moved by the salesperson's enthusiasm and kindness, my wife and I had an easy decision to purchase the car. Thanks, Renee! More
by Shawn
Employees Worked With
Renee Houlihan
May 10, 2019
Q is the BEST We have been taking my car to Q for a real long time now and he is still taking really good care of us! I took my car in for an oil change and somethi We have been taking my car to Q for a real long time now and he is still taking really good care of us! I took my car in for an oil change and something else was wrong with my car, and he hooked it up with price out of all the other spots we looked at. I was without my car less than a day, now it’s fixed and perfect! Q is awesome!! More
by AileenA
Employees Worked With
Q Barrino
May 08, 2019
Service center I had my Honda civic serviced here recently. I worked with Nate in service. He was really helpful, friendly and personable. Great job Nate thanks! I had my Honda civic serviced here recently. I worked with Nate in service. He was really helpful, friendly and personable. Great job Nate thanks! More
by Brenna
Employees Worked With
Nate Garcia
