Bell Honda

I will start with “JJ”Now don’t get me wrong, he I will start with “JJ” Now don’t get me wrong, he “fought” for us to get to the monthly payment we were budgeting for. . My husband’s as well as my I will start with “JJ” Now don’t get me wrong, he “fought” for us to get to the monthly payment we were budgeting for. . My husband’s as well as my situation was a tough one giving the history of credit amongst other things and JJ was very good at thinking outside the box to try and get us into a reliable vehicle, within our budget and help get us on a good path to start fixing our credit and start building good history. We went with the option to lease a vehicle. 2019 Honda Civic. Which was fine because we went in there with an open mind and with a plan of getting something within our budget as well as start clearing our credit situation. Hours went by and JJ reviewed our credit, our down payment, the monthly payment for the new car, and even a voluntary repo my husband had to go through 4 years back, with finance. Despite all of that JJ was very confident he could get us into the car. Which the entire time I thought it was too good to be true that we would get into a car because when I tell you our credit and situation was screwed up, I mean IT WAS SCREWED UP! So keep in mind that we went in there expecting denial and just some guidance or information on what steps we can take to be able to get to the point of getting a vehicle. Nonetheless JJ said he’d get us into the car. Now the part that gets me very upset was that I specifically told JJ that I had a situation years and years back when I had financed a vehicle and they let me drive out the door with the vehicle and then a few days later I had to return the vehicle because the were trying to change up the numbers and that was a very negative experience for me. I am the type of person who would rather be denied and guided on what steps I can take to better my situation and be able to get approved PRIOR to driving off the lot with a car I might have to bring back. NOTHING GETS ME MORE UPSET THEN DRIVING OFF AND HAVING TO BRING THE CAR BACK. I explained this to JJ but him being the good salesman he is, couldn’t take no for an answer so he insisted that this was all going through, that the numbers weren’t going to change unless we added extra packages. JJ came back from finance very excited and said it’s a deal. Wanted us to ring the bell and we hadn’t even started the paperwork. Which according to my husband and I, since he told us it was a deal we thought the paperwork was just to MAKE THE DEAL. I became very confused at that moment because he made everything seem very legit yet we hadn’t done paperwork so I repeated to him and made it very clear that if they try and up the monthly payment, or require any more down that we weren’t going to make a deal. We had been very transparent with our situation and our budget and everything else and JJ communicated that to finance prior to them agreeing on the deal so if after that they still agreed to want to make a deal, then there shouldn’t be any more surprises, right? Well actually that was WRONG. There were actually a few surprises and I’ll mention them in this review. So once we signed papers with JJ we moved forward with Roy who was in finance. Long story short on that, when we started signing papers with him is when we realized that this still hadn’t gone through. There wasn’t a “deal” like we thought there was according to JJ. Also, the vehicles only type of warranty is manufacturers warranty so if anything goes bad on the vehicle like the engine or any other major fix it won’t be covered unless we get a coverage for it. A little upset that we weren’t informed about this until we went with finance, we added that coverage because it was the smart thing to do. Our monthly payment is almost $100 over our budget but we just thought ohh well.. it’s what dealerships do I guess. Now, this all happened November 4th. We left with the vehicle because I trusted JJ and everyone else at that dealership. I trusted that I wouldn’t have to bring the car back because all the cards had been laid out on the table and according to the dealership “we had a deal” So 2 days after, my husband used the vehicle and he asked me how many miles they had said were on the car and I told him Roy had said 16. We looked in the paperwork and it also said 16. The odometer read 86. We live exactly 6.6 miles from the dealership so that difference wasn’t from driving the car home. I called the dealership and asked for JJ but he wasn’t there. After 4 transfers I was finally in touch with the right person to help me. Guys name was Gordon or something along those lines. Told him our issue and he said something about that difference being about the delivery of the car or something like that. Then he brushed off the issue and asked to speak to my husband because he had a few questions since he had us on the line. My husband takes the phone and the guy starts asking him about the repo and about how we might need a co-signer or more money down. My husband hands the phone down to me so I could speak to the guy. I mentioned to him that all of this had already been talked about and I told him that I clearly told JJ that if this situation happened we were going to just cancel because we couldn’t put anymore money down, we didn’t have anyone to co-sign and we couldn’t afford anymore added to the monthly payment. His response was that it was something that was still pending with the bank and that no one said the payment would increase. Very aggressive, interrupted me a few times and came off a bit rude by the way. He also said he was going to talk to the bank to see if we could make the deal and he’d call us back in a day. We hung up and at that point it sunk in to me that there was no deal yet. Even though JJ talked to finance about our situation and we rung the bell and all of that, there wasn’t a deal. Today 11/7 I was very stressed about the situation and I decided to call in and check on the status. Apparently there was a call scheduled between the dealership and the bank at 3 pm. The guy who answered informed me they would call me at 6 pm the latest but maybe sooner. I asked him what if we want to just cancel the whole deal because I felt very uninformed and screwed over about the whole situation. To my surprise there’s no “cool off” period or grace period to cancel before the contract is finalized, at Bell Honda. Or according to the guy I spoke to, there’s no cool off period in Arizona what so ever. I thought that was kind of odd and I was very upset because JJ could have told me that when we had that conversation where I said clearly that if anything changes “WE ARE GOING TO CALL THIS DEAL OFF.” That was the perfect time for JJ to inform us of this but being the GREAT salesman he is, yet again, didn’t disclose this to us. So now I am being told that we have to come back into the dealership to tweak things up if this bank won’t finance us . feeling very screwed over at the moment. I’m thinking of all of this information that wasn’t disclosed, making us believe there was a deal, and also let me not forget to mention how Roy would take the papers that my husband would sign, off the desk very quickly and I truly feel it was so we didn’t have time to read them, and now on top of that they expect us to try and keep making time to go into the dealership to sign when we already signed enough.... and I truly believe JJ probably mentioned to Roy that we were hesitant about the deal at a point because did tell him upfront that if things changed we wanted our down payment back and we weren’t going to make a deal. And JJ saw that but he couldn’t let a sale slip off his hands so whatever he could do he did. Now we are apparently waiting for the bank to see if we can find someone to finance us and deep down I hope no one does because of this entire experience. We don’t even want the car because it just reminds us of this entire experience. And now we risk being stuck with the car because no one disclosed the fact that there’s no cool off period so when we signed we pretty much finalized the contract which we would have gave second thought to if our salesman would have been clear about everything. On top of everything we were lied to as well because after calling around I come to find out the cool off period is not an Arizona law it’s just certain dealerships choose to have a cool off period and some don’t. Bell Honda doesn’t have a cool off period as far as I’m informed. So with that being said, Thank you for screwing us over. This has changed my entire thought of doing business with this dealership and even with Honda, ever again. You try and come off sincere and honest and helpful but somewhere along the lines you have to screw people over somehow. Maybe not in the value of your vehicles but definitely through confusion and misinformation and not disclosing very important information. I hope that little bit of commission was worth screwing this family over. This family who happens to be a Phoenix Children’s Hospital family through my now 11 year old daughter who fought for her life after being diagnosed with stage 2 Hodgkins Lymphoma at age 6. This might seem irrelevant to some people but for those of you who aren’t aware, Bell Honda is active with PCH and has donated and been involved with Ignite Hope as well. And for that very reason you should have put your greed aside and been honest from the get go. As you should be to every family whether they’re a PCH family or not. Then maybe you’ll get honest 5 star reviews and not reviews that get posted because you ask for them in return to “lowering” someone’s monthly payment on their auto loan. With that said, I am signing off... More