Bell Honda

If you enjoy being harassed this is the dealer for you When I moved to Phoenix in 2011 I was driving a 2009 Fit I had purchased in Ohio. I was happy to find a Honda dealer close to home and started taking When I moved to Phoenix in 2011 I was driving a 2009 Fit I had purchased in Ohio. I was happy to find a Honda dealer close to home and started taking my Fit there for service. Biggest mistake of my life! In 2013 Bell Honda started calling and telling me they had a shortage of new cars and were interested in buying mine. After multiple calls from them I agreed to take the car in. This resulted in about 5 hours of being hounded to buy a new car. At one point there were several salesman surrounding me, one of them down on his knees with his face only inches from mine. They had my keys and weren't real interested in giving them back. I finally bought the car just to get away from them. A couple years later, the calls started coming again each time from a different sales person. I kept telling them I was happy with the car I had and was not interested in buying a new one and to please remove my name from their call list. The calls kept coming and when it got to three calls in a single week I called and asked to speak with the owner. The owner wasn't in but the girl who answered said she handled the list and would remove my name. Peace at last. I thought. 2018 rolls around and I get a call from Bell offering me a complimentary oil change. I explained that I had a service contract and didn't need a complimentary oil change. The bulldog kept pushing so I finally said okay. Second biggest mistake of my life!! Immediately the sales calls start up again. Explained multiple times that I'm retired, don't drive much, and I'm not interested in buying a new car. As before, the calls continue. Then I learn how to block them on my smartphone. Calls stopped, but then they graduated to texting and e-mailing. I responded to one of the texts that they were harassing me and to stop. Now they've resorted to snail mail. This business is far, far too aggressive! They don't know the meaning of "NO" no matter how many times they hear it. The only reason I can find for the harassment is that they are so aggressive people don't go back to buy a second car from them so they need to beg for business. I expect that long after I'm dead and gone Bell Honda will still be calling the hapless person who gets my phone number after I'm done with it. The only reason Bell Honda gets a single star is because no star is not an option! More

Disappointed Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is ab Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is about a good 2-3hours. Well never received a gas card and lost 3 hours of my time. They asked me to meet them half way. Well I did! I came up with a bigger down payment. We ask if we can write 2 checks. One check will be post dated for 3 days. Just to make sure the money was in the bank. Finance guy ran both checks at the same time. We spoke with 3 different sales men and managers. The disappointment of all this.... I met them halfway. They didn’t meet me halfway. As my husband and I are upset. They walk away as if Oh well! Sad very SAD!! More

Will never shop here Salesman was rude and felt he should tell me what car to look at when I'd already done all my research and knew what I was interested in. Had to argu Salesman was rude and felt he should tell me what car to look at when I'd already done all my research and knew what I was interested in. Had to argue and threaten to leave just to test drive what I was interested in. I ended up buying elsewhere because the whole experience was so fowl and now they keep calling and hanging up on my voicemail. If their people weren't such jerks, they would have sold a brand new CRV. All's well, the sale went to the delightful people down the street at Toyota and I love my Rav4. More

Classic Bate and Switch Drove 2 hours to get there after Angel Delgado called me with great deals. When I got there NOTHING was what he said on the phone. They held my keys h Drove 2 hours to get there after Angel Delgado called me with great deals. When I got there NOTHING was what he said on the phone. They held my keys hostage for 4 hours to see what to give me on my trade in while they pressured me the whole time. Gave me a gas card to compensate for the horrible experience which of course did not work at the pump. A word to those who have been burned. File a free claim online with the Better Business Bureau. You will get results. More

Bait and Switch Tactics Went to Bell Honda to purchase a new CR-V EX-L AWD, salesman answered all my questions, test drove a similar vehicle, negotiated a price that was agre Went to Bell Honda to purchase a new CR-V EX-L AWD, salesman answered all my questions, test drove a similar vehicle, negotiated a price that was agreed to by the sales manager. Started the paperwork when I noticed Bell Honda was trying to change the vehicle I wanted from an AWD to a 2WD. When I pointed this out, the sales manager said they couldn't sell me the AWD vehicle for the negotiated price. This unethical tactic is the reason I do NOT recommend this dealership to anyone looking to purchase a new vehicle!! The kicker is, I purchased the same exact vehicle (EX-L AWD) from a different dealership for $500 less than the negotiated price! More

Stay away from dealer I seldom write negative reviews, but this time I have to share my extremely terrible experience when working with the salesmen at Bell Honda. I wanted I seldom write negative reviews, but this time I have to share my extremely terrible experience when working with the salesmen at Bell Honda. I wanted to give no star if I had the option. I did my own study and decided to buy a 2017 Honda Pilot, EX, AWD, with sensing and requested TrueCar.com to send a quote to several dealers in the valley. Bell Honda was the first who contacted me and they told me they accepted the TrueCar quote. I asked whether they had the specific car model and color I wanted and they said they did and promised to beat any dealers' quotes. Right before I left for the appointment, I called them again and they confirmed they had the specific car I needed. I made very clear that I only needed that specific car, and I was ready to pick it up as they promised to beat the other dealer's quote (or Truecar.com’s quote) that I emailed them ahead of time. I had to hire a nanny to take care of my kid for almost 4 hours and drove 75 minutes to get there, expecting to do some paperwork before picking up the car. However, I was wrong. After spending almost two hours, I did not even have a chance to see the car that I wanted because they did not have the car at all! Instead, they cheated on me and tried to convince me to choose other cars. I was so pissed off about all the stories and lies they were telling. At last, they said they could manage to deliver the car to me the day afterwards (perhaps another lie), but at last they said they could not beat the quotes that I gave them ahead of time. Right before I left, they lied again and said that the car was not available in the valley, but I bought it at another dealer the day afterwards. In short, stay away from this dealer. More