Bell Honda

Fast, friendly, dependable ! Quite suddenly, I had a mechanical problem with my Civic. Service advisor, Anthony Strope, was quick to assess what needed to be done to repair it and Quite suddenly, I had a mechanical problem with my Civic. Service advisor, Anthony Strope, was quick to assess what needed to be done to repair it and was very accommodating given my hectic work schedule. I am very pleased with Anthony's excellent customer service. Thanks! More

BUYER BEWARE!! HORRIBLE/DISHONEST BUYING EXPERIENCE Went to purchase a used Honda Odyssey that was advertised on Cars.com on Friday, May 23, 2014. Looked at and liked the car, took a test drive, ch Went to purchase a used Honda Odyssey that was advertised on Cars.com on Friday, May 23, 2014. Looked at and liked the car, took a test drive, checked the car out, and decided to buy. Went inside and they tried to price the car $3,000.00 than the listed/internet price. When this was pointed out, the Sales Manager, agreed to honor the pre-discussed and published internet price. Then the 'fun' begins.... Jake Bridges, the salesperson, writes up the deal, gets our info, and then goes to talk to the Finance Manager, Matt Barry. He returns with Matt, and says the interest rate would be 8%, to which we said OK. He also asked how much we would put down, and left to work on the numbers. Jake, left again, and returned with 'good news' they were able to get us 3.25% interest. We were then taken to Matt's office to sign paperwork. Matt, ran through additional options galore, to which we declined, except my wife was talked into a 12 month warranty, for an additional $2,300.00. Matt proceeded to push form after form at us for signatures. Afterwards I mentioned to my wife that is felt like a carnival shell game. We finished up, and I waited for a couple of hours while the car was prepared. When the car was ready, the power mirrors on both doors did not work. They took the care back to service, returning 45 minutes later, telling me that the plug on the door panel for the mirrors had been accidentally disconnected when the technicians were installing the alarm!! Installing the alarm? The car had no alarm listed on the dealer sticker, and they had dishonestly added the alarm after we committed to the car, adding $850.00 the the car price. At this time I was burned out and just took the car and left. The next afternoon my wife reviewed the purchase paperwork and became very angry. She showed me that they had increased the purchase price of the vehicle $4,400.00!!! We both realized that in Matt's fast paper shuffle, that on the long purchase form had been held folded over, obscuring the sale price of the car. At the time I noticed this, but discounted it to the fact that the form was too long for the desktop. I never imagined that a professional dealership would increase the sale price and hide it from the buyer. All we ever heard from Matt was the monthly payment. I called Matt Barry, told him that we had a real problem, and I would be in tomorrow (Sunday) to either have this corrected or return the car. Sunday I returned and met with Matt Barry. He did the same 'go around and around' game to confuse issues and wear me down. In addition to the unwanted alarm they had an over $1,100.00 alarm add on for satellite tracking system. In the end we compromised on the vehicle pricing. I did not get everything I wanted, but it was within the acceptable margin. Three items were left on the car that I did not want: 1) extended warranty, 2) alarm system w/o satellite options, and 3) 3 year paint refresh service plan. Also I told Matt to change the financing from Vantage (a dealer financing network where commissions are paid the dealership) to my credit union. The interest rate fell from 3.25% to 2.9%!! There was more to this that required a third trip to see Matt Barry, Wednesday May 28, 2014, and sign new papers, but I won't detail that mess here...you certainly get the idea. After our third trip to Bell Honda, we were done with them, hoping never to again have contact. Notes on the three items Matt Barry, Bell Honda REFUSED to remove: On the Extended Warranty Matt told me that he could not cancel it because it was already registered. I knew this was a lie, contacted the warranty company the following week, and cancelled the extended warranty, with funds returned to my bank. The car was purchased in Friday, May 23, 2014, and the Warranty company did not receive the electronic forms until Friday, May 30, 2014. On the Alarm, Matt said that the alarm was previously installed by the dealer, and he could not take that off. Another lie, as I was told that the new problem with the power mirrors when I picked the car up was caused by the technician knocking the plug off while installing the alarm. Matt said that the paint protection, $395.00, would not be taken off, and I was burned out and let that go. Vehicle Failure: It is now 2.5 weeks, and 600 miles later, and the whole air conditioning system failed. I then called Bell Honda and spoke to the service department about the “1 Month, 1000 Mile Warranty” that came with the sale of the car, and repair of the air conditioning. The service technician told me that the repair should be covered by the warranty, but he had to transfer me to Sales to have the job written up. I was transferred to Jake Bridges, our salesman. I explained that the A/C had failed, the warranty, what the service department had told me, and he agreed that the A/C repair should be covered. Jake then transferred me his sales manager for approval. Dave Sendon, Sales Manager, then got on the line. I explained the situation to him, and after a few hemming and hawing moments he told me that the A/C WAS NOT covered by the warranty, but that he would get me a special price on the repair. He would speak to service and get right back to me with the price. After 2 hours I had not heard and began calling every 20 minutes. Dave was always not around/unavailable. After 3 hours I finally spoke to Dave, and was told the 'Special Deal' for the A/C repair would be $2,000.00. How SPECIAL....I had the car at a major/local repair shop, who will do the work for $1,352.00!! BOTTOM LINE: AVOID BELL HONDA LIKE THE PLAGUE!! We still have the body paint refresh plan through Bell Honda, but will NEVER set foot at that dealership again, and eat that cost too! More

Bell Honda Sales Men are Liars My cousin Cindy (Xinxin Ye) loved new 2014 CRV, so I suggested her and I went to Bell Honda at 701 W Bell Road in Phoenix with her in the late evening My cousin Cindy (Xinxin Ye) loved new 2014 CRV, so I suggested her and I went to Bell Honda at 701 W Bell Road in Phoenix with her in the late evening on December 7th 2013. We bought a white color 2014 CRV from Jose Reyes and sales manager Iron Gastelum promised us the first three oil changes are free of charge. We finished all the financing papers late that night, before us leaving Bell Honda that night, we confirmed the free oil changes again with Jose Reyes, he kept promising us and stated “Don’t worry, I will take care of everything for you!” He also asked us to give him a good rating on the survey…which we did. We trust Honda and the sales manager/sales man would do what they say and keep promise to their customers. Until the first oil change for the 2014 CRV on Friday afternoon May 23rd 2014, service department told my cousin Cindy that there was no free oil change on their record and she had to pay for it. They told Cindy to see finance department and sales man Jose Reyes. Cousin Cindy patiently waited there for two hours, Jose Reyes said apparently sales manager Iron Gastelum forgot to write down free oil changes on her papers, but he remembered clearly that Iron Gastelum had promised Cindy three free oil changes for her 2014 CRV. Jose promised Cindy again that he will ask Iron Gastelum to call Cindy no later than Tuesday May 27th to fix the problems, give her an apology and her free oil changes back. My cousin Cindy was really upset about how she was treated at Bell Honda, tired of the sales man’s lies and went home with lots disappointments… As of today, Tuesday May 27th 2014, sales manager Iron Gastelum and Jose Reyes have not contacted my cousin Cindy back. Honda sales manager and sales man were liars; they broke their promises and ate their words again! More

New Car Purchasing Experience After having a bad experience with Showcase Honda's financing department I came to Bell Honda in hopes of a better experience. I shared my poor ex After having a bad experience with Showcase Honda's financing department I came to Bell Honda in hopes of a better experience. I shared my poor experience with Showcase with James in new sales and the entire process through the test drive seemed as expected. Jake was extremely helpful and informative with the initial offer and Willy in financing was good once it came to finalizing the paperwork. Overall the purchasing experience was as expected, I got a payment I was comfortable with and competitive with others in the valley and the time it took from the moment I arrived to the moment I left was equivalent to what I have experienced before in buying a new car. Because my car was newly delivered it still needed to have the windows tinted and splash guards installed. James called me later that week to check in and see how I was liking my new purchase and to set up an appointment for the tinting and splash guards. When I arrived at the dealership at the agreed upon time (9am on Saturday, 5/17) there was no record of my appointment nor was any effort made to accommodate me at that time or day. Once again Jake was very helpful trying to figure out what happened with my appointment and sent me over to Service to try to get something figured out. Service, at no fault of their own because they had no record of my appointment, couldn't accommodate me, set up an appointment for this upcoming Saturday (5/24) and sent me back to New Cars. I ended up leaving that day with no work completed on my car nor any attempt to make up for my time wasted. Through the whole back and forth I didn't make a big deal of the situation but I am definitely frustrated that there is no effort to make up any of the missteps that were made on the dealership's part. I was planning on continuing taking my car back to Bell for service appointments, even though it is 45 minutes away from my house but now see now reason to continue doing business with the dealership after my windows are tinted and splash guards installed since there are comparable replacements closer to home. Overall, the purchasing experience was good/as expected, but everything after that did not make it worth it to continue business with the dealership, return for another new car purchase, nor recommend others to the dealership. More

Nice work… nailed it! (Pun intended) I've been bringing my 2008 Honda CR-V to the Bell Honda Service Center for 6 years and have always had decent experiences. In January, I brought it in I've been bringing my 2008 Honda CR-V to the Bell Honda Service Center for 6 years and have always had decent experiences. In January, I brought it in for 4 new tires, where I was greeted by service advisor Bryan Stevens. Bryan approached me with a smile, a friendly introduction, and then proceeded to go through the vehicle with me while not only addressing my car concerns, but getting to know me as a person, too. The service was completed same day, and I left with his business card and a reassurance that he would take care of any other issues should they come up. Last week, as I was driving to a client's office, the rear passenger tire blew out on the highway (an apparent deadly nail attack, RIP tire). When I got out to put the spare on, I had come to realize the wheel locks were not in the vehicle. I grabbed Bryan's business card out of my wallet and gave him a call. I had the car towed right over to Bell Honda where, once again, Bryan took care of everything quickly and efficiently. When I left, he assured me the wheel locks were in the vehicle now and apologized for them not being there before, even though it really was not his fault. He took ownership for a problem with which he had very little to do, and saw it through to the end to make sure everything was correct. His friendly attitude, effective communication, and timeliness are a rarity in general, let alone in the car service industry (no offense, guys). As someone who has worked in customer service based industries for 8+ years, I truly value and appreciate this level of service. Thanks for being rad, Bryan! Keep it up! PS - sorry you're now stuck with me for as long as I own a Honda. ;) More

Started out Great and ended not so great . . . I started with Roy Freda as my sales person and he was very informative and listened to what I needed in a vehicle and how much I was able to afford. I started with Roy Freda as my sales person and he was very informative and listened to what I needed in a vehicle and how much I was able to afford. I know we gave him some grief at times, but he was always willing to help and able to work with us. I would highly recommend him as a sales person to my friends and family. We worked out a great deal for a 2013 Ford Focus; the first time I signed my payments were perfect at $435/month, signed my contract and all with Ramsey who was also great. After a week I got a call and was told I had to go back in because the bank had approved loan at a higher rate and so my payments were going up, payment went up $40 so I was ok with that and signed contract. My trade in had a title loan which I stopped paying when I got the new car; however after 2 weeks they were calling me on a daily basis stating I needed to pay, when I told them that I traded in that vehicle they informed me to call dealership and see what is going on with payment. I called dealership and was informed that the bank returned loan application and they were trying to find another bank to finance the loan, when I asked why it was not approved; I was told " because you told them that down payment was deferred" First of all I was NEVER informed not to inform the bank of this, but everyone that I spoke to after that kept making it seem like it was my fault and that is something that everyone should be privy too! For about a week I was in xxxx, had extreme anxiety and stress because I was under the impression I was going to have to return the car and get my trade in back. There was no communication from the finance department, I had to call to see what was status of my loan. To make long story short I ended up resigning for the 3rd time for $499/month. I am very unhappy with how all of this went but needless to say I was in need of a vehicle and this was my only choice. I hope future customers have a better experience with the finance department and that communication is better improved so that they don't have to go through what I did. More

Outstandin Customer Service I had originally had inquired about the vehicle on line and began receiving emails followed up with calls I stopped by the dealership to tell them to I had originally had inquired about the vehicle on line and began receiving emails followed up with calls I stopped by the dealership to tell them to stop calling when I met Jose, before I knew it, Jessie was in the picture and between their outstanding customer service, we are now driving our 2013 Tacoma and loving it. A big thank you to these two gentlemen and the rest of the staff that we worked with. More

No hassle just good service Good service. Jesse knew what I wanted and they worked with me to get it. I would recommend anyone to go to Jesse for a new or used car. Good service. Jesse knew what I wanted and they worked with me to get it. I would recommend anyone to go to Jesse for a new or used car. More

We just bought a car last night at the tent sale. We just purchased a 2010 Chevy Impala. Our sales associate was Roy Freda. He was very polite and showed us many options. It was at the tent sale at th We just purchased a 2010 Chevy Impala. Our sales associate was Roy Freda. He was very polite and showed us many options. It was at the tent sale at the Peoria Sports Complex. We got there kinda late, but that didn't matter. All the guys working on our sale stayed until it was over, and never complained. Roy worked very hard to get the payments where we needed. We aren't the easiest client, since we have bad credit and a tight budget. We were able to put cash down, but the lender wanted more. Roy went back and forth trying to get us the best deal. We did come up on our monthly payments and the down payment some, but we were finally able to agree on the down payment and monthly payments. We ended up being the last people to leave. LOL. Roy was great to work with. It was nice talking with him about road trips and the experiences we each had. It's nice to have a sales guy talk to us like that because it's more personable. Then we don't feel like just another number of the day. All in all, it was a very nice experience. We appreciate the time Roy took with us. Thank you!! More

Buying first car Ryan was a great person to work with in buying my car and made the whole process as painless as possible ;) he gave me a fair price and made me feel l Ryan was a great person to work with in buying my car and made the whole process as painless as possible ;) he gave me a fair price and made me feel like he wanted to give me the best deal . I love my new car !!! Thanks again Ryan More