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Bell Honda
Phoenix, AZ
1,664 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,664 reviews
December 26, 2008
Bad customer service and very pushy sales people with long wait time and bad used car buying experience totaled to almost 10 hours, they keep you waiting and give you the run around, go somewhere else. long wait time and bad used car buying experience totaled to almost 10 hours, they keep you waiting and give you the run around, go somewhere else. They went through 4 different sales people and very very pushy. Highly not recommended More
by gv
Employees Worked With
darrin, nell ,jim
August 22, 2008
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** CCCCCCCCCCCCCCCCCCCCCCCCCCCCC *********************************************************************************************************************** Kevin Martin in the Service section was exceptional in getting my Honda Civic Hybrid a new IMA Battery at no cost even though my warranty was voided. I received the bad news that my IMA battery needed to be replaced at a cost of $3600. Since I could not afford this expense I left. A few days later Kevin called me a said that as a goodwill Bell Honda would replace it for free! ************************************** ************************************************************************************* More
by mfreisinger
Employees Worked With
Kevin Martin
August 21, 2008
Few days back I went with my family to purchase a Honda Accord EX-L car we had offered a price of $23,500 for a 2009 Honda Accord the sales person was Manny and Jeff. The sales person informed us he could Accord EX-L car we had offered a price of $23,500 for a 2009 Honda Accord the sales person was Manny and Jeff. The sales person informed us he could try to $24,400 with his manager. But we wanted stick with our offer of $23,500. The manager there did not agree for the $23,500. We walk out of the Bell Honda place. After few days we get an call from another manager call Ramirez new manager called us saying that to come down and he can make deal happen. We clear say that the last offer was $23,500 and sale person had offered us $24,400. Ramirez insists he can make the deal happen, as the difference was just $900. On reaching there they pull out the same car but an different sale manager comes by his Name is Derek say he is head of all the sales people and say he can reduce the his offer by $200 for coming today for $23,200 and make an deal. We accept the deal and shake hands. Ask the sale person to do the paper work, An half hour goes by as the sale person collects the insurance and the driver license information. Meantime a director walks in asks what car we are buy and comes back and says the deal is off. Saying there is a miscommunication within his team and by Derek. The Bell Honda has no proper communication among the team members. Once an offer and deal is done by their sales manager they don’t honor what was agreed upon. There customer service is very poor and management is don’t honor the deal that was made by there manager who is in-charge of the sales. More
by rapidb
Employees Worked With
Derek, Manny, Jeff
July 17, 2004
5 Hours of pure xxxx. 3000 dollars worth of dealer add-ons to negotiate over. Throughout the sale we were promised 3.9% Honda financing, then, when a price was finally reached, we were told we couldn' add-ons to negotiate over. Throughout the sale we were promised 3.9% Honda financing, then, when a price was finally reached, we were told we couldn't qualify, and they tried to switch us to a 9% loan for an extra year's worth of payments. My credit score is 800 plus. These liars never intended to get us 3.9%, rather, they wanted to make up their profit in lender kickbacks on a high rate loan. There is only one way to describe such tactics. SLEAZY. More
by profe
Employees Worked With
Barret Germundson, Doug Somebody
