Bell Honda

I've written many online reviews but I honestly cannot say enough good about the service I received from the people at Bell Honda. The Reader's Digest version - I have a Honda hybrid that needed a new IMA say enough good about the service I received from the people at Bell Honda. The Reader's Digest version - I have a Honda hybrid that needed a new IMA battery. I had called Honda USA to see what the warranty might be; and I spoke with a Honda parts counterperson who gave me the over-the-counter cost of the battery pack. And then I started calling dealerships to see what this was going to really cost me (est up to $3600). I had a list of over a dozen dealers from around the corner to Tucson, but made it to number three and stopped there. The range was from a high at Earnhardt (where I bought the car - fail!) to middling at Arrowhead (where I have had it serviced - fail!). Both service reps said "No goodwill discount" even though I knew that yes, Virginia, there is such a thing as goodwill discount (ask for it!). And then I called Bell and spoke with George Haslerig. (I want to adopt that guy!) He listened, he asked thoughtful questions, he paid attention to my concerns and actually did his JOB for which the staff at Earnhardt and Arrowhead could only hope to come close! At the end of the day the battery pack was replaced for a FRACTION of the amount I was told by the other service reps. George and his service manager Travis Milliner called Honda USA and got me coverage better than I had been hoping for and I can't thank them enough! Did they win a new fan? You betcha, they did! Would I recommend Bell Honda? Without question! Would I - or rather am I, going there for all service on this car? You couldn't pay me to go somewhere else! If I need a new car would I go to Bell Honda? That'd be my first and ONLY stop! The staff were courteous, efficient, and competent. They looked out for MY interests (be honest, it's all about getting the work done well at the right price) where the other dealers reps failed to even get out of the starting gate... More

i took my car on a test drive and loved the car except the brakes were squeeling iran told me they would take care of it. while doing the paperwork he came back and said the prakes were brand new. i told the brakes were squeeling iran told me they would take care of it. while doing the paperwork he came back and said the prakes were brand new. i told him i would drive it for a few days and if it continues i would bring it back. i bought the car on a thursday and brought it back the following monday and talked to shane. he took my name and # and said he will make an appointment and call me. a week and half went by with no call so i stopped back in and talked to iran he said to bring it in friday or sat, so i brought it back sat and they tell me they are not working that day to fix it. so i go back the following thursday they finally take the car back to look at it..they had it for about 10 minutes and told me that is the kind of brakes and nothing is wrong..then told me my options were to drive the car with squeeky brakes for the next 45 thousand miles or go get the pads changed at my expense.. so now i have to pay for new brakes even though my salesperson said they would take care of it during the test drive.. after speaking with jackie stevens this issue was resloved in a timely and satisfactory manner. she was more than a pleasure to work with. bell honda should be glad to have her.. More

I bought a car here in 2008 and have received a call from their sales team every week trying to sell me a car. I have repeatedly asked to have them take me off their call list (as have several reviewers at their sales team every week trying to sell me a car. I have repeatedly asked to have them take me off their call list (as have several reviewers at Yelp), and have been ignored each time. I am fed up with the harassment, asking for a manager results in being hung up on. I will never buy a car from this dealer, and I go out of my way to tell people how horrible this company is. More

Tough to do business at Bell Honda. We eventually purchased a vehicle at a very good price from this dealership. Our salesperson Tyson was kind and gracious with the best intentions but ultimately c purchased a vehicle at a very good price from this dealership. Our salesperson Tyson was kind and gracious with the best intentions but ultimately could not get the deal through. It took two tries and some patience to make a deal. On our first attempt we agreed upon a price but when it came time to fill out the paperwork they refused to honor the price. The following week the manager called us back to apologize and offered us the car again, we accepted and our second attempt was successful. Bell Honda made good on their word. We love our new car. More