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Bell Honda
Phoenix, AZ
2,180 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,180 reviews
April 01, 2019
Long but worth it Everyone there was very nice. My appt was with julian but he was busy so renee took care of me. I didn't get the car I actually went in for but I wa Everyone there was very nice. My appt was with julian but he was busy so renee took care of me. I didn't get the car I actually went in for but I walked out very happy with my new car. Thank you everyone at team Honda. More
by HappyMama
Employees Worked With
Roy Freda, J Napolitano, Renee Houlihan, JOSH DALE
April 01, 2019
Exceptional Experience!! The first time I leased a car at Bell Honda I was unknowingly fortunate enough to randomly work with Julian Napolitano. He was excellent and I remembe The first time I leased a car at Bell Honda I was unknowingly fortunate enough to randomly work with Julian Napolitano. He was excellent and I remembered that. When time came to lease again he was undoubtedly my go to guy! He’s extremely professional and knows the products well. I didn’t feel pressured whatsoever when I asked multiple questions as we worked through various options. I believe he was genuinely interested in my best interests and cared about doing a good job for his customers. It’s obvious when you work with this exceptional young man! I would highly recommend him to friends and colleagues. More
by Jongarcia
Employees Worked With
Camille Volcy, Roy Freda, J Napolitano
March 31, 2019
Superb experience! If you're looking for a PREMIER sales experience, go see Julian Napolitano at Bell Honda! He made it easy and pain free to get me into a new car. Him If you're looking for a PREMIER sales experience, go see Julian Napolitano at Bell Honda! He made it easy and pain free to get me into a new car. Him and Jake Mueller (finance), understood my concerns and worked hard to get me the best price. I will definitely recommend them to all my friends! More
by VanessaP
March 30, 2019
Went above and beyond what I expected!!! Couldn't be happier! Was treated so well here. I worked with Julian and he was amazing! Even worked with me on finding the right vehicle at the right Couldn't be happier! Was treated so well here. I worked with Julian and he was amazing! Even worked with me on finding the right vehicle at the right price for about a month! The whole process was very clear thanks to Julian and Ramsey in financing. Highly recommend. Did not get any BS through out the process and was not pressured in any way. More
by LisaJoann602
Employees Worked With
Ramsey Margary, Adrian Pasqualini, J Napolitano
March 27, 2019
Great experience! Julian Napolitano was a great salesman to work with! He was very patient and thorough in answering questions. I would highly recommend working with hi Julian Napolitano was a great salesman to work with! He was very patient and thorough in answering questions. I would highly recommend working with him to make the car-buying experience much more pleasurable. This was my second experience with Bell Honda, and thus far the best! More
by silburgos
Employees Worked With
Ramsey Margary, J Napolitano
March 25, 2019
Once Again This is the 3rd vehicle that we have purchased from Bell Honda in 3 years. The last this purchase and our prior purchase was with Conor, he is a true This is the 3rd vehicle that we have purchased from Bell Honda in 3 years. The last this purchase and our prior purchase was with Conor, he is a true asset to your organization. He always has our paperwork ready to go! Happy to see that he is moving up the ladder in the organization, his sales associate Matt Heart was a great help as well. No matter when we come to the dealership Conor always make sure hes available for me, it took 3 visits to finalize this purchase and he was patient and understanding the entire time. We had Austin for our paperwork he was very good at explaining the all of our paperwork and showing us what we had on our last vehicle and made things very simple! More
by HondaGal
Employees Worked With
Austin, Matt , Conor Brennan
March 21, 2019
DISHONESTY and DECEPTION............ DISHONESTY and DECEPTION. This dealership has been one bad experience after another, and VERY UNRECOMMENDED! When we purchased our new Honda, th DISHONESTY and DECEPTION. This dealership has been one bad experience after another, and VERY UNRECOMMENDED! When we purchased our new Honda, they snuck an alarm system by us, stating that "we have to have these installed since our cars are vandalized at night". It would be advised to check your invoice when purchasing a vehicle here, because it was a $900 add-on for a low grade system. Also we were told that we had to purchase a service contract, or have to pay $150 every 6 months to "have the computer reset", and if we didn't, "the car would not run anymore". 6 months later, the vehicle was brought in for its first Zaktek paint treatment (more on this $500 boondoggle later). I told the service advisor to go ahead with the six-month computer upgrade at the same time. His answer was "WHAT??". Two other advisors also looked at me like I was some kind of moron, and that my vehicle did not require this service. At the second visit, our car was held onto for an inordinate period of time, just for the Zaktek treatment and an oil change. Over 5 hours had passed, and my wife had enough. She went to the advisor and asked how much longer it would take for service. The paperwork was lost, and for at least a few minutes no one could update the status. Then they located it, and brought the car out about 1/2 hour later. When we got home, I lifted the hood just to make sure the oil cap was tightened properly, and low and behold, a new battery was installed. NOWHERE ON THE INVOICE was this mentioned. The advisor also did not tell us about any problem, or that the battery was changed out. Upon our most recent visit, I mentioned that there was a problem with the AC / heater blower along with our Zaktek appointment. They checked everything, and at 12:45 PM I had a call from the advisor that they could not find any problems, and they would now start the paint treatment and call me when it was finished. A mere 45 minutes later, our car was "done". OR WAS IT?? When making an appointment, they tell you one of these treatments takes 3 hours. Presumably, the vehicle has to be washed (and dried) to apply the paint protection. When we picked up the car, there was still water dripping from the back hatch, so it was never dried to apply the treatment- in fact, there was still dirt on the back painted bumper. So it appears that the car was merely washed and then handed back to us. 6 of these treatments is a $500 add-on, so at over $80 each, this is not chump change. After I got home and determined that in fact the paint treatment we paid for was not performed as stated on the invoice, I also saw an advisory that my "air cleaner element was dirty", and it needed to be replaced. WRONG. Just put a brand new one in two weeks ago. By this time, I was extremely upset!! About 5 minutes later, I get a call from a Bell Honda representative. I was asked what service I had, and I said "Zaktek, well at least that's what it said on the invoice". The response was "Oh, did they reschedule your appointment, because the Zaktek machine was broken". No one mentioned this fact when I picked up the car. It is obvious that since the warranty inspection took up too much time, and Bell Honda could not perform any paying work, that they had to make money by not performing a service that I paid for in advance. And the Bell rep was merely calling me to see if I wanted to sell my car, not really to check on the service (or lack thereof). Another thing one can expect from this dealership is A LOT of sales calls wanting you to come by and trade your car in, even as soon as one year after your purchase. This person checked with the advisor, and he swears that the treatment was performed. Which, of course, it wasn't. MEMO TO BELL HONDA: ALL YOUR CUSTOMERS ARE not STUPID!! I will go to another dealer for service for now on. Am happy with our car, but this is the worst dealership I have ever dealt with. BY FAR More
by James S.
Employees Worked With
Austin Stone
March 19, 2019
Bell Honda above and beyond My wife and I had recently been looking around for a new Honda Pilot for our family. We arrived at Bell Honda and were greeted by a nice salesman name My wife and I had recently been looking around for a new Honda Pilot for our family. We arrived at Bell Honda and were greeted by a nice salesman named Josh Dale. He was very personalable and friendly, as Josh asked us questions and took time to figure out exactly what we wanted. We knew we were at the right place! He then said he was going to go find the car, and pull it up for us. As soon as he left his manager Conor came over and introduced himself to us, offered us something to drink. After talking with him Josh had the car ready for us, he was very knowledge with the Pilot and showed us features we didn’t know the car had! We ended up getting an awesome deal. While we were waiting for finance josh sat with us and talked to us. We’ve purchased many cars in our life time but have never experienced this! Our finance person was Jake he is a very well spoken and knowledge man. All in all, in our 40 years of vehicle purchases this has to have been the best thanks to Josh, Conor and Jake! More
by THatchhatch
March 18, 2019
Excellent My husband and I were car shopping all day this last week, we ended up at Bell Honda and were greeted by Matthew Hart. He immediately offered us water My husband and I were car shopping all day this last week, we ended up at Bell Honda and were greeted by Matthew Hart. He immediately offered us water or coffee and asked, which was the first time on our long day of shopping. He was very knowledge with the vehicle and helping my husband and I find the right one for us. We also met his manager Conor he was very friendly and helpful as well. This was the best buying experience we every had in our 25 years of car buying, we will only buy from Bell Honda! More
by PeterPiper22
Employees Worked With
Matt Hart, Angel Delgado, Conor Brennan
March 16, 2019
typical used car dealership double talk Horribly experience, first the sale rep says they have nitrogen in the tires, I asked why the valve stem caps were not a different color? The sales re Horribly experience, first the sale rep says they have nitrogen in the tires, I asked why the valve stem caps were not a different color? The sales rep says that is because they have not changed them yet? and that they will do it before selling the vehicle, when then went in to talk about price and it was the normal used car dealership talk, the sale rep just tried double talking us and saying there was no rebates at all on the 2019 FIT, that the sticker price was the only price available, We said ok, then we will check another dealership and then the manager said they have the only FIT in phoenix, really expected us to believe that? I 5 minute search proved other wise, finally the manger said wait and he will call the director of Honda to see what deal he could give us, we then waited 20 minutes before leaving. of course they chased us down the parking lot saying just give them more time, PLEASE READ THE REVIEWS AND SKIP THIS PLACE, WASTE OF TIME More
by dansan1975
Employees Worked With
Daniel Conway
