Bell Honda

AFTER BUYING CAR, WE HAVE STILL NOT GOT OUR LICENSE PLATES, AND IT HAS BEEN OVER 6 WEEKS. THE FINANCE DEPARTMENT WILL NOT ANSWER THE PHONE AND IT ALWAYS GOES TO VOICE MAIL. THEY WILL NOT CALL YOU BAC PLATES, AND IT HAS BEEN OVER 6 WEEKS. THE FINANCE DEPARTMENT WILL NOT ANSWER THE PHONE AND IT ALWAYS GOES TO VOICE MAIL. THEY WILL NOT CALL YOU BACK. THE WORST EXPERIECE IN BUYING A CAR I HAVE EVER HAD. More

they added charges for options that came with used car, some of the option i got charged for werent even on the car lol . and lied about it just to get a commission. They also jacked the price up by 3000 a some of the option i got charged for werent even on the car lol . and lied about it just to get a commission. They also jacked the price up by 3000 at a tent sale when they had them cheaper at their car lot by 2000-3000 . hope alot of customers see this and fight back against these crooks. they even said i wasnt accepted by a bank yet that they needed more paper work from me to get the deal done, i asked them to fix my paperwork remove them charges they added, they told me no said they would push the deal through without any of my info,they even pulled my down payment out of bank and justin in finance said we werent approved yet. CROOKS !!!!!! More

Derrick Dillon helped us finance, and although seemed very helpful at the beginning, was later hard to get a hold of and did not relay important information to us. He is still illuding calls. Would not r very helpful at the beginning, was later hard to get a hold of and did not relay important information to us. He is still illuding calls. Would not recommend him for finance assistance to others in the future. More

We wanted to buy a Pilot. I have exceptional credit (740+). The sales man (Stephen) told my wife that he would give us the Pilot for $28,500 with no additional "dealer added" costs. My wife asked him (740+). The sales man (Stephen) told my wife that he would give us the Pilot for $28,500 with no additional "dealer added" costs. My wife asked him several times - no additional "dealer added" costs. He confirmed. He also promised an "exceptional trade-in amount" since they "needed our Xterra" and "really wanted our business". He said that they are different than the other dealers and we will get the best treatment since we "are Internet customers". I drove 45 minutes based on his promises to meet my wife at the dealership. After an hour of delays (with me pressing him to move quicker since I had to work early the next morning and since I had my two little boys with me - no test drive, nothing), he finally gave us an appraisal on our trade-in: $2,300 on an Xterra with a value of $8,000+ -- even lower than the other dealers that we visited! Then he gave us the price quote on the Pilot. They added $2,900 on top of the base price for "window tinting and other very valuable dealer options". I said "You promised that you would not have the dealer added costs". He said "This is as basic as they come." I was mad. I wasted 45 minutes driving down, an hour and a half at the dealership, and 45 minutes driving home because of his promises -- every single word was a lie. I hate new car dealers. I hate Bell Honda the most. Someone should start a business where you sell the cars over the Internet and give the customers the prices and financing options. Then, the customer can decide if they want the vehicle or not. This bait and switch crap makes me want to take really good care of my cars just so I do not have to go to a dealership to buy a new one. After all of these lies, my wife and I decided to put another 30k - 50k miles on our Xterra and forego the new truck until next year or the year after. More

This dealership has been wonderful to deal with in everyway, I've purchased my cars and had my service done here. Just wonderful in everyway. The sales staff has always treated me well and if ever I everyway, I've purchased my cars and had my service done here. Just wonderful in everyway. The sales staff has always treated me well and if ever I have had an issue they have addressed it. I appreciate that in a dealership. More

After spending 4 weeks trying to find a dealership that I wanted to do business with I came across Lee Hall in the internet department at Bell Honda. I have never worked with someone so informative and help wanted to do business with I came across Lee Hall in the internet department at Bell Honda. I have never worked with someone so informative and helpful. Lee was very respectful of my wishes and of my time. When I arrived at the dealership Lee introduced me to Jason Teel who was just as nice and helpful as Lee. I am very happy with my new Civic and would recommend anyone and everyone I know to Bell Honda. Thanks Again for the great experience. Shane H More

I was very impressed with Bell Honda. From the moment I pulled into a Customer Parking space, I was treated with friendliness, respect, and professionalism. Besides the two salesmen that I worked with, ev pulled into a Customer Parking space, I was treated with friendliness, respect, and professionalism. Besides the two salesmen that I worked with, everyone else working that night made me feel welcome and more than a customer. They smiled at me, and took time to say "Hi!" Carl and Brendon answered all of my questions in great detail. Neither of them gave me a pressured sales pitch. More than once, they asked me what was it that I wanted. They made sure that I purchased a vehicle that I could afford and fit into my budget. It's rare that you find car salesmen with that attitude. The closing/financial part was also pleasant. Derrick explained everything, including the benefits of purchasing the extra warranty and alarm system, in a manner that was easy to understand. He showed me respect and made me feel that no question was too silly. After I made a decision on which Honda Civic I wanted to purchase, I qualified to ring the big bell. It's a good feeling! I've been driving my 2009 Honda Civic now for two weeks and just love it! I am getting 40 miles to the gallon and that just like BELL HONDA IS GREAT!!! If you are thinking about purchasing a Honda, visit Bell Honda. I was glad I did and you will be too. A satisfied customer, Shirley Straw More

In August, I purchased a Honda Accord EX at Bell Honda in Phoenix, AZ. I am writing this letter to thank them for the excellent after-sale service that I received. Even though I brought my concerns to Mr. Phoenix, AZ. I am writing this letter to thank them for the excellent after-sale service that I received. Even though I brought my concerns to Mr. Travis Holt, the General Manager, more than 3 weeks after I took delivery of the car, he took the time to listen courteously to my concerns and acted upon them having me work with Mr. Jake Baulch, the Assistant Service Manager. Mr. Baulch then made sure that the following upgrades and repairs were done to my satisfaction in a timely manner. Specifically, the initial Wood Grain Trim Package wasn't satisfactory and it was upgraded. Also, the driver side seatback was adjusted and repaired which involved the removal and re-install of the leather seat cover. Therefore, I highly recommend Bell Honda because of my after-sale experience. They obviously care that their customers are very satisfied with their new car purchase. Sincerely, Fred Schmidt More

It is very unfortunate that I have to waste my time writing this review however I want to share my experience with others so they don’t go through the same frustration. That is the point of reviews any writing this review however I want to share my experience with others so they don’t go through the same frustration. That is the point of reviews anyway! I was looking to buy a new car, not necessarily brand new but fairly new! I had my Honda coupe EX 98 to trade in and I called the Honda dealers that were close to me. It took about 2 weeks of talking to sales people at the dealerships to find out who could match the price range of Hondas I was looking for. With BellHonda, I was speaking to several people however Lee at the fleet department called me and told me that he had the car I was looking for the price I wanted to pay. At this point I had been speaking to him for a week and he knew I wanted a Civic LX and had my civic EX 98 plus 15k, cash! As I get to bell Honda with my husband, Lee greets us and proceeds to evaluate my Honda while he has Sunny show us cars. [ok, so where is the car he said he had ready for me?????] The Sunny keeps showing me all kinds of cars, including other brands and I’m like: what’s going on? Next thing you know, Joe comes into the picture and proceeds to offer us Hundays or Nissans and we're like: we onlu want HONDAS and [we're you supposed to know that already?] Then Joe tell us how he has a car but can't get a hold of it because way too many people were looking at it [I found out after I bought it that the car had been advertised on bellhonda.com for a while]. So we test drive the car, it’s a Honda DX-VP and it’ has about 8k miles in it. Not bad but not what we wanted! However up to this point it’s really late, we spent all day at bell Honda. Joe states he knows I wanna spend 15K and comes with a price of 16k OTD including my car and asks if we would like it. My husband and I agree and Joe goes to get the paperwork. Not surprisingly, he comes back saying the guy I had originally spoken to [Will} had my info in the system as if I was from Alaska and they did not add taxes. [total xxxxxxxx because Bell Honda already had ALL of my info in their system because I had been a customer before with our other Hondas] Now the car was going to cost me another 783 bucks. We ended up buying the car because it wasn’t such a bad deal. It was a certified pre owned car and Joe said he would add the car alarm, plus first oil change and because the car was an online deal, we would still get a gas car [big deal compared to the 17K I was spending]. But then we went to a restaurant for dinner from the dealership and realized the car had no floor mats, no power doors. We have always had Hondas and all of our cars always had power doors and cruise control. Well that was enough for us to realize that they sold us something that was not what we wanted! We were extremely unhappy with the way we were treated and with the games they played to keep us from going to other dealers and to get us to buy the car. We found out that with another 3k we could get a brand new LX and this is what we did. My original Honda was given the value of $2100 by bell Honda when we purchased the certified pre owned however when we decided to return it and buy the new one, they only gave $1000 for it. As I argue with Sam, some manager there and say how this is not right, he has the nerve to tell me "yes it is and if I don't wanna take the LX I don't have to". I said I would gladly leave it if I could return the DX...but turns out I am stuck because they do not accept returns once you buy it. Also as little as a gas car and a first oil change is, they never gave them to us. And of we call or email asking about it, they do not reply. Actually Lee said he did not have any gift certificates at the store and was gonna order mine about 2 weeks ago and I am YET to hear back from him. Not to mention that the sale description of my brand new Honda includes the alarm and they did not activate it. I sent them an email about it and got no reply either. I will NEVER recommend Bell Honda to ANYONE I know. I know sales people play games to get people to buy their products but we certainly did not expect that much lack of respect for that much money. We bought the car with cash and I regret 100% the fact that my money went to bell Honda. Unfortunately once you buy the car they make it so you can not return it and I had to buy my new one from them and I will have to keep going there to service my car for as long as I have it. This is my first brand new car ever…paid in full and I was supposed to be very happy. Thanks to bell Honda's sales people for ruining it for me!!!!!!!!!! More

Well - we have just left the BELL HONDA dealership after Shaun Hicks and Michael seemed to drag out an entire evening at the dealership (WITH OUR 2 SMALL CHILDREN!). We had spent over 2 1/2 hours looking Shaun Hicks and Michael seemed to drag out an entire evening at the dealership (WITH OUR 2 SMALL CHILDREN!). We had spent over 2 1/2 hours looking at and discussing the terms and conditions of the vehicle we had selected. We came in pre-qualified and were clear, straight-forward and defined our terms of purchase down to the penny - STATING THAT THIS WAS OUR OFFER - WE UNDERSTAND IF THIS DOESN'T WORK FOR THEM - BUT THIS IS OUR OFFER (which we thought was appropriate and fair). Both, Shaun and Michael, stated that this was a fair and do-able offer that we presented. This was after they presented their first offer of full sticker price for their vehicle and lower than low-ball offer for our trade-in - which I refused and was ready to walk, no hard feelings at that time. We had visited the dealership the night before and were told (by Shaun) that if we did want to trade our vehicle in he knew he could sell it (noting it is a desirable vehicle) for a certain amount saying take a couple of grand off for their over head and that would be appropriate trade-in value. The terms all seemed to change once they got our pay off amount and realized we would have some equity in our trade in! But then they came back inline with our terms after some timely discussion... then after 2 1/2 hrs of discussions they came back with the final paperwork that was full price for their vehicle w/ a offer for our trade that was $200 higher than the initial offer that I refused! xxx?! Why I am frustrated is that we had already discussed and agreed to a trade-in value with BOTH Shaun & Michael!? We had already defined ALL of the terms of the purchase and trade and BOTH noted that this was a do-able and fair offer. I was not frustrated that we couldn't come to an agreement but I was frustrated that Shaun and Michael misrepresented the deal and dragged this process out for our entire family to endure showing a lack af respect and value for our families time and patience. Yes - I understand that this might just be typical car dealership etiquette. I suggest that you speak with and deal with someone at any dealership that is a person that can provide straight forward responses to agreed to negotiations as the discussions progress. Unfortunatley this was just a long waste of time! Shaun and Michael - should I bill you for my time? More