Bell Honda

New Car Purchasing Experience After having a bad experience with Showcase Honda's financing department I came to Bell Honda in hopes of a better experience. I shared my poor ex After having a bad experience with Showcase Honda's financing department I came to Bell Honda in hopes of a better experience. I shared my poor experience with Showcase with James in new sales and the entire process through the test drive seemed as expected. Jake was extremely helpful and informative with the initial offer and Willy in financing was good once it came to finalizing the paperwork. Overall the purchasing experience was as expected, I got a payment I was comfortable with and competitive with others in the valley and the time it took from the moment I arrived to the moment I left was equivalent to what I have experienced before in buying a new car. Because my car was newly delivered it still needed to have the windows tinted and splash guards installed. James called me later that week to check in and see how I was liking my new purchase and to set up an appointment for the tinting and splash guards. When I arrived at the dealership at the agreed upon time (9am on Saturday, 5/17) there was no record of my appointment nor was any effort made to accommodate me at that time or day. Once again Jake was very helpful trying to figure out what happened with my appointment and sent me over to Service to try to get something figured out. Service, at no fault of their own because they had no record of my appointment, couldn't accommodate me, set up an appointment for this upcoming Saturday (5/24) and sent me back to New Cars. I ended up leaving that day with no work completed on my car nor any attempt to make up for my time wasted. Through the whole back and forth I didn't make a big deal of the situation but I am definitely frustrated that there is no effort to make up any of the missteps that were made on the dealership's part. I was planning on continuing taking my car back to Bell for service appointments, even though it is 45 minutes away from my house but now see now reason to continue doing business with the dealership after my windows are tinted and splash guards installed since there are comparable replacements closer to home. Overall, the purchasing experience was good/as expected, but everything after that did not make it worth it to continue business with the dealership, return for another new car purchase, nor recommend others to the dealership. More

Nice work… nailed it! (Pun intended) I've been bringing my 2008 Honda CR-V to the Bell Honda Service Center for 6 years and have always had decent experiences. In January, I brought it in I've been bringing my 2008 Honda CR-V to the Bell Honda Service Center for 6 years and have always had decent experiences. In January, I brought it in for 4 new tires, where I was greeted by service advisor Bryan Stevens. Bryan approached me with a smile, a friendly introduction, and then proceeded to go through the vehicle with me while not only addressing my car concerns, but getting to know me as a person, too. The service was completed same day, and I left with his business card and a reassurance that he would take care of any other issues should they come up. Last week, as I was driving to a client's office, the rear passenger tire blew out on the highway (an apparent deadly nail attack, RIP tire). When I got out to put the spare on, I had come to realize the wheel locks were not in the vehicle. I grabbed Bryan's business card out of my wallet and gave him a call. I had the car towed right over to Bell Honda where, once again, Bryan took care of everything quickly and efficiently. When I left, he assured me the wheel locks were in the vehicle now and apologized for them not being there before, even though it really was not his fault. He took ownership for a problem with which he had very little to do, and saw it through to the end to make sure everything was correct. His friendly attitude, effective communication, and timeliness are a rarity in general, let alone in the car service industry (no offense, guys). As someone who has worked in customer service based industries for 8+ years, I truly value and appreciate this level of service. Thanks for being rad, Bryan! Keep it up! PS - sorry you're now stuck with me for as long as I own a Honda. ;) More

Started out Great and ended not so great . . . I started with Roy Freda as my sales person and he was very informative and listened to what I needed in a vehicle and how much I was able to afford. I started with Roy Freda as my sales person and he was very informative and listened to what I needed in a vehicle and how much I was able to afford. I know we gave him some grief at times, but he was always willing to help and able to work with us. I would highly recommend him as a sales person to my friends and family. We worked out a great deal for a 2013 Ford Focus; the first time I signed my payments were perfect at $435/month, signed my contract and all with Ramsey who was also great. After a week I got a call and was told I had to go back in because the bank had approved loan at a higher rate and so my payments were going up, payment went up $40 so I was ok with that and signed contract. My trade in had a title loan which I stopped paying when I got the new car; however after 2 weeks they were calling me on a daily basis stating I needed to pay, when I told them that I traded in that vehicle they informed me to call dealership and see what is going on with payment. I called dealership and was informed that the bank returned loan application and they were trying to find another bank to finance the loan, when I asked why it was not approved; I was told " because you told them that down payment was deferred" First of all I was NEVER informed not to inform the bank of this, but everyone that I spoke to after that kept making it seem like it was my fault and that is something that everyone should be privy too! For about a week I was in xxxx, had extreme anxiety and stress because I was under the impression I was going to have to return the car and get my trade in back. There was no communication from the finance department, I had to call to see what was status of my loan. To make long story short I ended up resigning for the 3rd time for $499/month. I am very unhappy with how all of this went but needless to say I was in need of a vehicle and this was my only choice. I hope future customers have a better experience with the finance department and that communication is better improved so that they don't have to go through what I did. More

Outstandin Customer Service I had originally had inquired about the vehicle on line and began receiving emails followed up with calls I stopped by the dealership to tell them to I had originally had inquired about the vehicle on line and began receiving emails followed up with calls I stopped by the dealership to tell them to stop calling when I met Jose, before I knew it, Jessie was in the picture and between their outstanding customer service, we are now driving our 2013 Tacoma and loving it. A big thank you to these two gentlemen and the rest of the staff that we worked with. More

No hassle just good service Good service. Jesse knew what I wanted and they worked with me to get it. I would recommend anyone to go to Jesse for a new or used car. Good service. Jesse knew what I wanted and they worked with me to get it. I would recommend anyone to go to Jesse for a new or used car. More

We just bought a car last night at the tent sale. We just purchased a 2010 Chevy Impala. Our sales associate was Roy Freda. He was very polite and showed us many options. It was at the tent sale at th We just purchased a 2010 Chevy Impala. Our sales associate was Roy Freda. He was very polite and showed us many options. It was at the tent sale at the Peoria Sports Complex. We got there kinda late, but that didn't matter. All the guys working on our sale stayed until it was over, and never complained. Roy worked very hard to get the payments where we needed. We aren't the easiest client, since we have bad credit and a tight budget. We were able to put cash down, but the lender wanted more. Roy went back and forth trying to get us the best deal. We did come up on our monthly payments and the down payment some, but we were finally able to agree on the down payment and monthly payments. We ended up being the last people to leave. LOL. Roy was great to work with. It was nice talking with him about road trips and the experiences we each had. It's nice to have a sales guy talk to us like that because it's more personable. Then we don't feel like just another number of the day. All in all, it was a very nice experience. We appreciate the time Roy took with us. Thank you!! More

Buying first car Ryan was a great person to work with in buying my car and made the whole process as painless as possible ;) he gave me a fair price and made me feel l Ryan was a great person to work with in buying my car and made the whole process as painless as possible ;) he gave me a fair price and made me feel like he wanted to give me the best deal . I love my new car !!! Thanks again Ryan More

My first experience shopping for a car, my first car ever! I came with my uncle, who has purchased multiple vehicles from this dealership. Ashley made the experience LITERALLY one of the most enjoyable ever! I came with my uncle, who has purchased multiple vehicles from this dealership. Ashley made the experience LITERALLY one of the most enjoyable I've ever had. I knew it'd be a lengthy process, and we were there for approx. 4 hours. It was a breeze!! Chris and Ramsey worked with my low low budget, and got me in a car!! Needless to say, I'll be sending anyone I know who's in the market for a vehicle to Bell Honda! More

best.experience ever Best experience ive ever had at a dealership. Professional, fast, could not have been a better experience. Staff was friendly found the perfect.car.fo Best experience ive ever had at a dealership. Professional, fast, could not have been a better experience. Staff was friendly found the perfect.car.for.me.in the proce.range.I needed. Overall fabulous experience. I would definatley and will refer everyone I know to Pat Bria and Bell Honda More