Bell Honda

Happy Customers! Thanks for a great car buying experience! Though the car buying process is long, we loved having options to choose from. We would recommend Gary from Thanks for a great car buying experience! Though the car buying process is long, we loved having options to choose from. We would recommend Gary from Internet Sales and Ramsay from Finance at Bell Honda! More

2015 Yellow Honda Fit Gary Errecalde was excellent in dealing and negotiating with me for my new Honda Fit. He met my needs in a timely fashion and in a very high quality m Gary Errecalde was excellent in dealing and negotiating with me for my new Honda Fit. He met my needs in a timely fashion and in a very high quality manner. I would highly recommend Gary for anybody interested in buying or leasing a new Honda. More

Skeptical at first! I must admit that I was very skeptical at first after reading numerous reviews on line that were not very favorable, then the sales person we had an a I must admit that I was very skeptical at first after reading numerous reviews on line that were not very favorable, then the sales person we had an appointment with was detained. That's when we were introduced to Roy Freda. Roy was very helpful without being pushy and knowledgeable. He seemed excited to make sure that he showed us all the bells and whistles on the CRV AWD.. The negotiation process was pretty painless. Next, we met Sam Yatim the finance manager. He made the signing process extremely smooth. At the end of 3 hours, we drove our new CRV AWD home and were glad that we had disregarded the unfavorable reviews. We will recommend Bell Honda in the future. Again, thank you for a pleasant experience More

Best car buying experience ever! I've now purchased 3 vehicles from Bell Honda, and every time has been a great, hassle free experience. I've had such good success with Bell Honda tha I've now purchased 3 vehicles from Bell Honda, and every time has been a great, hassle free experience. I've had such good success with Bell Honda that I called them when my wife wanted a non-Honda product. The General Manager located the exact model and color we wanted and gave me all the info and pricing up front. There were no surprises or games played when doing the contracts, and Ramsey the finance representative was very helpful in choosing the right warranty coverage for my vehicle. Everything was quick, but explained very clearly. I even got to ring their big bell on the showroom floor and everyone clapped for me (my kids got a real kick out of that). More

How to turn a happy customer into an unhappy one Below is an e-mail that went unanswered by Bell Honda's "Customer Relations" Director. To top it off I have been receiving phone calls DAILY from sale Below is an e-mail that went unanswered by Bell Honda's "Customer Relations" Director. To top it off I have been receiving phone calls DAILY from sales since having this experience and sending this e-mail. "I leased a 2013 Pilot from you early last year and decided to get the oil change I needed done by your service dept. I set an appointment for 3:45 today, July 18th. I pulled into the service bay a tad bit early and was greeted by someone who addressed me by my name (he obviously knew I was coming). He introduced himself as Omar and told me that his sales manager sent him over to talk to me. He mentioned discussing a buy out or possible trade in, I wasn’t too interested but he also brought up being able to take care of the oil change for me by having his appraiser check the car out and drive it back to the service dept. So I thought, ‘there’s no harm in going in and talking to someone while my car is being serviced’. Well an hour later Omar and I couldn’t come to a complete agreement because I didn’t have proof of income (again, I was coming in for an oil change; why would I have paystubs on me?). He hands me back my keys, I get in my car and no service was performed at all. I drove back to the service dept and was greeted by Anthony who was EXTREMELY courteous and helpful; however, it clicked at that moment how horrible of an experience this was and I asked for my keys back. I come in to service my car and support the dealership that has given me excellent service to just be dragged away and have more than an hour of my time wasted to talk about something I wasn’t interested in to begin with. If the oil change was being performed while I was inside I would’ve been okay with it since I wouldn’t have wasted any time. But for me to sit down and talk to a sales person (which I hate doing even when I actually WANT something) and just have my time wasted is not tolerable. This is the 3rd Honda I’ve owned and will never buy any other brand, but this solidified that I’m never buying, leasing, or servicing at Bell Honda again. When I leased my car last year I made it clear to Dustin (sales) and Ray (sales manager) that I actually enjoy this dealership because your sales people don’t treat me like they do at typical dealerships. This experience has classified you as a typical dealership (actually worse) in my book." More

Bought a 2014 Honda Civic The team at Bell Honda was fantastic! Was greeted by Oli upon our arrival and he made the car buying experience very fun and easy. Car buying can be v The team at Bell Honda was fantastic! Was greeted by Oli upon our arrival and he made the car buying experience very fun and easy. Car buying can be very stressful buy Oli did a great job at informing us about the car. Best Car salesman I have had the pleasure of working with. If you need to go to Bell Honda I would highly recommend Oli. He will be in charge of his own Van Tuyl dealership in no time. We went on to the often dreaded finance department where many fear of spending hours upon hours and were greeted by Matt. Matt was very professional and explained thoroughly the financing side of the purchase and what we were getting with our money. Did not anticipate buying the bumper to bumper warranty, but Matt sold it very well and explained all the benefits. Look forward to driving this Civic for a very long time and Bell Honda has earned loyal customers. We hope to come back soon and work with you again. PS Take good care of my truck, it meant a lot to me Josh More

Roy Freda at bell honda is the man!!! Bought a new 2014 accord touring, Roy Freda was an awesome salesman. Very friendly and knowledgable with all honda vehicles. I got a great deal on my Bought a new 2014 accord touring, Roy Freda was an awesome salesman. Very friendly and knowledgable with all honda vehicles. I got a great deal on my car and was completely satisfied with the whole experience. Since my purchase Roy has kept in contact with me and making sure am happy with my car. I would recommend bell honda and Roy Freda to anyone looking for a new honda and professional service. Thanks again Roy. More

Fast, friendly, dependable ! Quite suddenly, I had a mechanical problem with my Civic. Service advisor, Anthony Strope, was quick to assess what needed to be done to repair it and Quite suddenly, I had a mechanical problem with my Civic. Service advisor, Anthony Strope, was quick to assess what needed to be done to repair it and was very accommodating given my hectic work schedule. I am very pleased with Anthony's excellent customer service. Thanks! More

BUYER BEWARE!! HORRIBLE/DISHONEST BUYING EXPERIENCE Went to purchase a used Honda Odyssey that was advertised on Cars.com on Friday, May 23, 2014. Looked at and liked the car, took a test drive, ch Went to purchase a used Honda Odyssey that was advertised on Cars.com on Friday, May 23, 2014. Looked at and liked the car, took a test drive, checked the car out, and decided to buy. Went inside and they tried to price the car $3,000.00 than the listed/internet price. When this was pointed out, the Sales Manager, agreed to honor the pre-discussed and published internet price. Then the 'fun' begins.... Jake Bridges, the salesperson, writes up the deal, gets our info, and then goes to talk to the Finance Manager, Matt Barry. He returns with Matt, and says the interest rate would be 8%, to which we said OK. He also asked how much we would put down, and left to work on the numbers. Jake, left again, and returned with 'good news' they were able to get us 3.25% interest. We were then taken to Matt's office to sign paperwork. Matt, ran through additional options galore, to which we declined, except my wife was talked into a 12 month warranty, for an additional $2,300.00. Matt proceeded to push form after form at us for signatures. Afterwards I mentioned to my wife that is felt like a carnival shell game. We finished up, and I waited for a couple of hours while the car was prepared. When the car was ready, the power mirrors on both doors did not work. They took the care back to service, returning 45 minutes later, telling me that the plug on the door panel for the mirrors had been accidentally disconnected when the technicians were installing the alarm!! Installing the alarm? The car had no alarm listed on the dealer sticker, and they had dishonestly added the alarm after we committed to the car, adding $850.00 the the car price. At this time I was burned out and just took the car and left. The next afternoon my wife reviewed the purchase paperwork and became very angry. She showed me that they had increased the purchase price of the vehicle $4,400.00!!! We both realized that in Matt's fast paper shuffle, that on the long purchase form had been held folded over, obscuring the sale price of the car. At the time I noticed this, but discounted it to the fact that the form was too long for the desktop. I never imagined that a professional dealership would increase the sale price and hide it from the buyer. All we ever heard from Matt was the monthly payment. I called Matt Barry, told him that we had a real problem, and I would be in tomorrow (Sunday) to either have this corrected or return the car. Sunday I returned and met with Matt Barry. He did the same 'go around and around' game to confuse issues and wear me down. In addition to the unwanted alarm they had an over $1,100.00 alarm add on for satellite tracking system. In the end we compromised on the vehicle pricing. I did not get everything I wanted, but it was within the acceptable margin. Three items were left on the car that I did not want: 1) extended warranty, 2) alarm system w/o satellite options, and 3) 3 year paint refresh service plan. Also I told Matt to change the financing from Vantage (a dealer financing network where commissions are paid the dealership) to my credit union. The interest rate fell from 3.25% to 2.9%!! There was more to this that required a third trip to see Matt Barry, Wednesday May 28, 2014, and sign new papers, but I won't detail that mess here...you certainly get the idea. After our third trip to Bell Honda, we were done with them, hoping never to again have contact. Notes on the three items Matt Barry, Bell Honda REFUSED to remove: On the Extended Warranty Matt told me that he could not cancel it because it was already registered. I knew this was a lie, contacted the warranty company the following week, and cancelled the extended warranty, with funds returned to my bank. The car was purchased in Friday, May 23, 2014, and the Warranty company did not receive the electronic forms until Friday, May 30, 2014. On the Alarm, Matt said that the alarm was previously installed by the dealer, and he could not take that off. Another lie, as I was told that the new problem with the power mirrors when I picked the car up was caused by the technician knocking the plug off while installing the alarm. Matt said that the paint protection, $395.00, would not be taken off, and I was burned out and let that go. Vehicle Failure: It is now 2.5 weeks, and 600 miles later, and the whole air conditioning system failed. I then called Bell Honda and spoke to the service department about the “1 Month, 1000 Mile Warranty” that came with the sale of the car, and repair of the air conditioning. The service technician told me that the repair should be covered by the warranty, but he had to transfer me to Sales to have the job written up. I was transferred to Jake Bridges, our salesman. I explained that the A/C had failed, the warranty, what the service department had told me, and he agreed that the A/C repair should be covered. Jake then transferred me his sales manager for approval. Dave Sendon, Sales Manager, then got on the line. I explained the situation to him, and after a few hemming and hawing moments he told me that the A/C WAS NOT covered by the warranty, but that he would get me a special price on the repair. He would speak to service and get right back to me with the price. After 2 hours I had not heard and began calling every 20 minutes. Dave was always not around/unavailable. After 3 hours I finally spoke to Dave, and was told the 'Special Deal' for the A/C repair would be $2,000.00. How SPECIAL....I had the car at a major/local repair shop, who will do the work for $1,352.00!! BOTTOM LINE: AVOID BELL HONDA LIKE THE PLAGUE!! We still have the body paint refresh plan through Bell Honda, but will NEVER set foot at that dealership again, and eat that cost too! More

Bell Honda Sales Men are Liars My cousin Cindy (Xinxin Ye) loved new 2014 CRV, so I suggested her and I went to Bell Honda at 701 W Bell Road in Phoenix with her in the late evening My cousin Cindy (Xinxin Ye) loved new 2014 CRV, so I suggested her and I went to Bell Honda at 701 W Bell Road in Phoenix with her in the late evening on December 7th 2013. We bought a white color 2014 CRV from Jose Reyes and sales manager Iron Gastelum promised us the first three oil changes are free of charge. We finished all the financing papers late that night, before us leaving Bell Honda that night, we confirmed the free oil changes again with Jose Reyes, he kept promising us and stated “Don’t worry, I will take care of everything for you!” He also asked us to give him a good rating on the survey…which we did. We trust Honda and the sales manager/sales man would do what they say and keep promise to their customers. Until the first oil change for the 2014 CRV on Friday afternoon May 23rd 2014, service department told my cousin Cindy that there was no free oil change on their record and she had to pay for it. They told Cindy to see finance department and sales man Jose Reyes. Cousin Cindy patiently waited there for two hours, Jose Reyes said apparently sales manager Iron Gastelum forgot to write down free oil changes on her papers, but he remembered clearly that Iron Gastelum had promised Cindy three free oil changes for her 2014 CRV. Jose promised Cindy again that he will ask Iron Gastelum to call Cindy no later than Tuesday May 27th to fix the problems, give her an apology and her free oil changes back. My cousin Cindy was really upset about how she was treated at Bell Honda, tired of the sales man’s lies and went home with lots disappointments… As of today, Tuesday May 27th 2014, sales manager Iron Gastelum and Jose Reyes have not contacted my cousin Cindy back. Honda sales manager and sales man were liars; they broke their promises and ate their words again! More