Bell Ford

Kyle did a great job! I was in and out of the shop in under 45 minutes as I requested. I was in and out of the shop in under 45 minutes as I requested. More

I had an appointment to have an oil change and look at a rubbing/squeaking noise I was getting under the bed of my F150. When I arrived I was told they can only do the oil change and they didn't have anyone rubbing/squeaking noise I was getting under the bed of my F150. When I arrived I was told they can only do the oil change and they didn't have anyone to look at the noise issue. It would have been nice to know this ahead of time! I had to make another appointment for the following week. I dropped it off and since I live outside the shuttle zone I paid $27 to Uber home. I called to follow up on my truck the following day and was told it hasn't even been looked at. I tried again towards the end of the day and it still was not looked at. I told the advisor I would pick it up in the morning since it was obvious they had no intention of looking at it. He agreed. While waiting for them to pull my truck up, I watched as another customer walked in, without an appointment, with a recall issue and was told it would be an hour. I explained to my advisor how unacceptable this was and he didn't have any real response. Although nobody called me from the dealership to follow up why my truck was not serviced, I did receive an email days later from their customer service manager hoping I had a good experience, obviously unaware I did not have any service. I responded to her explaining the situation and believed that they simply didn't care. She assured me in a voicemail that she was unaware of the situation but will make sure the service manager would contact me. Three days later I received a message from the service manager. They cared so much it took another three days for him to call me. It was not worth the time to speak to him because the truck was fixed elsewhere by then. I would not recommend them for service. More

Robert Cahn was a pleasure to work with. He hung in there with me even though it was late when I made it over to the dealership... Adam in finance was great to work with as well... He hung in there with me even though it was late when I made it over to the dealership... Adam in finance was great to work with as well... More

Rene was very easy to work with. He understood our needs and was very flexible. He understood our needs and was very flexible. More

Joe was such a pleasure to work with during the three year long Bronco process. His excitement matched ours, as he patiently answered the many questions with honesty and professionalism. Thanks Joe, we year long Bronco process. His excitement matched ours, as he patiently answered the many questions with honesty and professionalism. Thanks Joe, we love our new Bronco! More

Ross was straight up honest not sales pitchy. Appreciate his honesty and professionalism. Thanks Ross! Appreciate his honesty and professionalism. Thanks Ross! More

Rob was outstanding as a sales person. He understood off the bat my needs and proposed a vehicle that met my needs and I ended up purchasing. The whole experience went very smoothly and ex He understood off the bat my needs and proposed a vehicle that met my needs and I ended up purchasing. The whole experience went very smoothly and exceeded my expectations. More

Matias was our salesman and I have to say that we have bought alot of New vehicles in the past and he has to be one of the most Honest we have ever dealt with, so my advise to you reading this is to skip bought alot of New vehicles in the past and he has to be one of the most Honest we have ever dealt with, so my advise to you reading this is to skip the other dealerships in town and go directly to Bell Ford and ask for Matias. It will be one of the best decisions of your live….10 STARS for sure… More

Communication is horrible! ! We can’t ever seem to get a phone call back, we always have to call for updates. Our truck has been at Bell Ford Service for over a month now! Cont ! We can’t ever seem to get a phone call back, we always have to call for updates. Our truck has been at Bell Ford Service for over a month now! Continuing Broken promises of when it will be done. Highly disappointed!! More

Super easy & quick! From the test drive, financing & driving away! Nikolai was very knowledgeable & went over everything in the car with me twice. I drive away knowing e From the test drive, financing & driving away! Nikolai was very knowledgeable & went over everything in the car with me twice. I drive away knowing exactly how to use every button & feature. More