Bell Ford
Phoenix, AZ
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Bell Ford provided the easiest car buying experience I've ever had. Fantastic! Professional and friendly. Highly recommend the dealership in general and specifically David Galvan. ever had. Fantastic! Professional and friendly. Highly recommend the dealership in general and specifically David Galvan. More
This dealership was very accommodating. Wife and I explained we had two young children at home with grandma and we lived an hour away. They were able to get things started over the phone/ Wife and I explained we had two young children at home with grandma and we lived an hour away. They were able to get things started over the phone/email and we spent no more than an hour at the dealership purchasing the vehicle. They were able to give me a great price on my trade in over email and honored the price. Will definitely be back when we're ready to purchase another Ford. More
Everyone was very friendly. Water was always offered which was much appreciated in this heat. Kyle Whalen was outstanding in his knowledge and especially his patience with me. Water was always offered which was much appreciated in this heat. Kyle Whalen was outstanding in his knowledge and especially his patience with me. More
Easy to work with, no pressure type of environment which I appreciated. They were attentive and willing to run a variety of scenarios to determine which fit best. I appreciated. They were attentive and willing to run a variety of scenarios to determine which fit best. More
I had an appointment to have an oil change and look at a rubbing/squeaking noise I was getting under the bed of my F150. When I arrived I was told they can only do the oil change and they didn't have anyone rubbing/squeaking noise I was getting under the bed of my F150. When I arrived I was told they can only do the oil change and they didn't have anyone to look at the noise issue. It would have been nice to know this ahead of time! I had to make another appointment for the following week. I dropped it off and since I live outside the shuttle zone I paid $27 to Uber home. I called to follow up on my truck the following day and was told it hasn't even been looked at. I tried again towards the end of the day and it still was not looked at. I told the advisor I would pick it up in the morning since it was obvious they had no intention of looking at it. He agreed. While waiting for them to pull my truck up, I watched as another customer walked in, without an appointment, with a recall issue and was told it would be an hour. I explained to my advisor how unacceptable this was and he didn't have any real response. Although nobody called me from the dealership to follow up why my truck was not serviced, I did receive an email days later from their customer service manager hoping I had a good experience, obviously unaware I did not have any service. I responded to her explaining the situation and believed that they simply didn't care. She assured me in a voicemail that she was unaware of the situation but will make sure the service manager would contact me. Three days later I received a message from the service manager. They cared so much it took another three days for him to call me. It was not worth the time to speak to him because the truck was fixed elsewhere by then. I would not recommend them for service. More
Robert Cahn was a pleasure to work with. He hung in there with me even though it was late when I made it over to the dealership... Adam in finance was great to work with as well... He hung in there with me even though it was late when I made it over to the dealership... Adam in finance was great to work with as well... More