Bell Ford
Phoenix, AZ
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Worst experience ever with dealership. Gave them many opportunities to make right the issues that we had with the car that they damaged during their incompetence. When the poor repairs were pointed out, opportunities to make right the issues that we had with the car that they damaged during their incompetence. When the poor repairs were pointed out, I was told that I had to live with it. Since I brought this up, they have since refused to service the car that we purchased from them. I was a true blue Ford fan before all of this, but Bell Ford has successfully managed to turn me away from all Ford products. Their lack of professionalism and expertise in their service department is one of their biggest downfalls. It is a shame that they had so many opportunities to fix the issues, but always fell short. Today was the final straw when we went back with another issue on the car, and were told that we were not welcome on the property. Had the car been fixed right the first time with properly trained technicians that knew what they were doing, none of this would have been necessary. Instead, now the dealership cover-up of the incompetence, has cost much more. More
I worked with Steven (I believe he is with internet sales). I told him what I was looking for, he found it for me and made sure everything went smooth. The team was fast and courteous, so I did not hav sales). I told him what I was looking for, he found it for me and made sure everything went smooth. The team was fast and courteous, so I did not have to wait around too long for anything to be done. I was never treated any different for having low credit (as I was at Peoria Ford). I would definitely recommend Bell Ford.Everyone there was very nice to me, and I would go back. More
Shopping for and purchasing a car through Bell Ford was a breeze. Professional and efficient on every level with out ever feeling pressured. We are very pleased with the service and our Fiesta. We highly rec breeze. Professional and efficient on every level with out ever feeling pressured. We are very pleased with the service and our Fiesta. We highly recommend this store and Chuck our salesman. More
Best experience I have ever had. It was my first time leasing a car and Bell Ford made it so easy for me. They gave me an amazing offer on my trade in and gave me the best deal on a brand new 2013 Ford F leasing a car and Bell Ford made it so easy for me. They gave me an amazing offer on my trade in and gave me the best deal on a brand new 2013 Ford Fusion SE. The salesman listened to me and understood what I wanted and what my future goals were, so he made sure my payments were where I wanted to be in order to achieve them. I will always go back to Bell Ford and will make sure I work with Robert Cahn again on a new car. I appreciate what he and Bell Ford did for me and look forward to seeing them in 27 months. More
I purchased my 2012 Kia Forte from Bell Ford. Great bunch of guys to work with. I love my car and it was the best experience I've every had buying a car. George my salesman was a very knowledgeable person an of guys to work with. I love my car and it was the best experience I've every had buying a car. George my salesman was a very knowledgeable person and he answered all my questions. More
I needed an oil change, filter, lube, tires rotated and rear brakes checked. It was done efficiently and effectively. Got there at 10 AM and I was out of there by 11:15 AM. Now that is what I call good ser rear brakes checked. It was done efficiently and effectively. Got there at 10 AM and I was out of there by 11:15 AM. Now that is what I call good service. More
My trip to Bell Ford was by far the easiest buying experience I have ever had. The staff at Bell Ford wasn't there just to make a sale and then shove you out the door. They were very courtious and mad experience I have ever had. The staff at Bell Ford wasn't there just to make a sale and then shove you out the door. They were very courtious and made it very easy to choose this dealership as the place to buy my vehicle and future vehicles to come. More
I live in California and was looking for a Mustang GT500. This particular model is in its last production year and only a few are left in dealerships so dealers in California and elsewhere had premiums of u This particular model is in its last production year and only a few are left in dealerships so dealers in California and elsewhere had premiums of up to $20,000 over MSRP on them so I decided to use the internet to shop outside of California. I checked Ford dealer inventories all over the western US looking for the model with features that I wanted and found only three, Bell Ford had one of the three. I requested an internet quote and got an immediate response. In a couple phone conversations they met my price and took a deposit on the car via a credit card. I didn't get any of the usual car sales run-around. Not once did I hear "what do we need to do to earn your business" (isn't that obvious, give me the best price) or "come test drive the car and we'll give you a quote" (I know what I want and now all I need is a price, please quit screwing around)...in contrast, Bell Ford was all business and to the point. I flew out to Phoenix the next day, with Bell Ford's Buzz Frankel, my sales contact, graciously picking me up at the airport. Everything went as promised, no hitches, no surprises. In fact, their integrity and follow-through was excellent. After completing the purchase Buzz took the time to orientate me on the vehicle operations (with is fairly complex). I must say, Buzz is the first car salesman I've dealt with who actually knew what he was selling inside and out. I felt it was a little risky buying out of state but Buzz and Bell Ford made the whole experience quite pleasant and I highly recommend them. More
The Bell Ford staff were very helpful and friendly and made my first car buying experience a good one! Even when I come in for service they are always treating me like I am a VIP. made my first car buying experience a good one! Even when I come in for service they are always treating me like I am a VIP. More
My family and I had an amazing experience!! We were treated like family and the sales representatives even included my children into the fun to really bring the buying fun! I would recommend Bell Ford treated like family and the sales representatives even included my children into the fun to really bring the buying fun! I would recommend Bell Ford to EVERYONE!! More