Bell Ford

Service was excellent and an overall pleasant experience. We would definitely recommend to family and friends. We would definitely recommend to family and friends. More

Buying my truck was a very smooth process. All of my questions were answered and I had my truck delivered on the same day! My salesman was very professional ,as well as, the finance manager. O All of my questions were answered and I had my truck delivered on the same day! My salesman was very professional ,as well as, the finance manager. Overall, I felt like I received excellent customer service. More

I feel as though I have been scammed by on old friend! I have dealt with Bell Ford for the past 35 years. My family and I have purchased numerous vehicles from them and have used the service facilities I have dealt with Bell Ford for the past 35 years. My family and I have purchased numerous vehicles from them and have used the service facilities countless times. Usually I have been happy with our interactions and whether we purchased or not there was never any distrust. A few months ago, my wife & I purchased a new Mustang Mach-E. It was a good purchase experience all through except for an attempted 'hard sell' of an extended warranty at the final signing. All was well until recently, while doing my income taxes, I checked my invoice to retrieve tax and license information and discovered a fee I didn't recognize listed under 'Registration Taxes & Fees'. It is called "VTR" and was for $268. A little research indicated that this is an OPTIONAL service in which the VIN is etched onto the vehicle's windows and then the vehicle is "registered" into some kind of database in case it is stolen. Had I been specifically informed about this I would have rejected it. I examined my windows but could not find any indication of any etching. I called Bell Ford and spoke to a General Manager whose initials are H.W. and he verified the charge and the fact that it is optional but made no offer of a refund or a resolution. Very disappointed! I am writing this as a warning to others who purchase a vehicle from Bell Ford (or any dealer) to be observant of the fees and taxes you are being charged and what they are for. More

Wonderful experience with Bell Ford. Ross Malloy the sales person and Zach Jun were awesome! Ross Malloy the sales person and Zach Jun were awesome! More

They had the vehicle I was looking for. Agent was super helpful without being aggressive e. Agent was super helpful without being aggressive e. More

My experience buying a vehicle at this dealership was enjoyable and stress free. Colin was very helpful in showing me vehicles which were specific to my interest. Chase made the finance terms achievable enjoyable and stress free. Colin was very helpful in showing me vehicles which were specific to my interest. Chase made the finance terms achievable and understandable. Thank you More

Made an appointment online with Giselle and she promptly met and took me to the vehicle. She also brought over another vehicle (hybrid) to review. Discussed various options with her and her manager. They met and took me to the vehicle. She also brought over another vehicle (hybrid) to review. Discussed various options with her and her manager. They allowed me to drive the hybrid to my home in Tempe. Upon the return we finalized the transaction. Very smooth all the way around. More

All the people at Bell Ford were very nice and especially Charles Ratliff. Every question I asked he had an answer for , and if he didn’t , he went to someone that could help. Couldn’t ask for better service Charles Ratliff. Every question I asked he had an answer for , and if he didn’t , he went to someone that could help. Couldn’t ask for better service. More

Alexander boss is dishonest. He said pilot was fully inspected, but it wasn’t.Not only did I have to replace the struts on the Honda Pilot. I had to replace the bottom control ar He said pilot was fully inspected, but it wasn’t.Not only did I have to replace the struts on the Honda Pilot. I had to replace the bottom control arms. Either he is a liar or you got some lazy lying mechanics. Sorry Alex, but it ran me $$3860. I’m not upset with you at all Alex. More

100% NEVER in my life have I been treated so incredibly disrespectfully as I have dealing with Adam. You can tell he absolutely hates his job and hates dealing with people. I have been bringing my car here disrespectfully as I have dealing with Adam. You can tell he absolutely hates his job and hates dealing with people. I have been bringing my car here and dealing with him not wanting to find out any answers for me regarding my warranty. He has said he would try to get me a car to get me through the week since my car will be there for 7 days JUST to diagnose it. He doesn’t want to find ANYTHING out due to laziness. Shame on you Bell Ford for hiring horrible, lazy, disrespectful people to deal with customers. He actually told me he would refuse my service after I wanted to speak to his manager. This is the absolute worse I’ve ever been treated. No one should ever have to go here. And DO NOT buy a car here! They will promise you a car anytime you have an issue then refuse you. More