Bell Audi - Service Center

The best staff ever. Wet polite and courtesies I would recommend the Edison location The location is very clean and the workers are very polite and knowledgeable. Very pleased with my experience a I would recommend the Edison location The location is very clean and the workers are very polite and knowledgeable. Very pleased with my experience and purchase of my Audi Q5 More

OIL CHANGE I read the reviews so decided to give this place a shot. They welcomed me and I told them I wanted an oil change (first oil change free by Audi). Wait I read the reviews so decided to give this place a shot. They welcomed me and I told them I wanted an oil change (first oil change free by Audi). Waited only half hour and it was done, which I was confused because it was done so quickly. I opened the hood after I left, checked the components I marked to see if it was removed which should of been on a standard oil change, but it wasn't. The dust was still on the oil cap and oil filter, my marks were in the same position. Now tell me if a mechanic did an oil change I would've noticed finger prints on those components, I saw none. The bolts under the car were snug like it was never removed, no mechanic is that perfect. Tell me Bell Audi if people put there faith in you to do work on there cars why BS them. Washing a car making it look clean doesn't mean work had been done. You guys should be ashamed of calling yourselves a Audi dealer. Just because your not collecting any money doesn't mean you pretend to work on a customers car. More

Great Customer Service and Satisfied Customer Carl Mesaros (Service Director) always goes above and beyond to ensure your complete satisfaction. Carl is great guy and always aims to make sure you Carl Mesaros (Service Director) always goes above and beyond to ensure your complete satisfaction. Carl is great guy and always aims to make sure you are completely satisfied with the service/work done on your vehicle, and most importantly that you get your car back in the same, if not better condition than when you dropped it off. Thank you Carl for your long-standing tenure as Service Manager and always taking good care of me and my family of Audi vehicles. Sincerely, Greg S. More

Very poor car service I had to bring my Q7 multiple times within couple of months for the same issue. Service professionals do not do a complete job and finally never fixed I had to bring my Q7 multiple times within couple of months for the same issue. Service professionals do not do a complete job and finally never fixed the issue. They are always backed up...never let me know the exact issue... Have to call several times to find out. A loaner I recently got from here wasn't even clean. Front desk at service not very friendly either. More

Very positive as expected for a premium brand. I took my A7 in routine maintenance and had no problem at all. They took my car right away and in an hour and a half I was on my way home. Maybe I cau I took my A7 in routine maintenance and had no problem at all. They took my car right away and in an hour and a half I was on my way home. Maybe I caught them on a not so busy day in February where the outside temp was 11 degrees. You would expect this type of service from a premium brand like Audi. This was the third time I had service performed and each time was a very good experience. Sales and service at Bell has been very positive for me. More

Won't recommend any more! Very unfriendly staff (front desk). I was not greeted on my arrival, took 10-15 minutes before I get any assistance. Bell Audi used to provide great Very unfriendly staff (front desk). I was not greeted on my arrival, took 10-15 minutes before I get any assistance. Bell Audi used to provide great service and experience that made you want to drive 1 hour from Philly and not the case anymore. More

Worst experience with dealer The staff at this dealership is extremely helpful only as long as you don't need to bring in your car in for service. After 30 days pass and even with The staff at this dealership is extremely helpful only as long as you don't need to bring in your car in for service. After 30 days pass and even with the purchased warranty, every time you go there it's a new story and lies. They always seem to want to know the name of the financial manager you spoke to when you purchased the vehicle and now are claiming that the repairs are "supposedly" not covered by the warranty and are even trying to make me pay for a fee for a diagnosis. I would not recommend this place to anyone. More

Amazing Service I brought my 2010 Audi S4 for service and received a fantastic quality work. Craig was very professional and the whole team took care of my carextreme I brought my 2010 Audi S4 for service and received a fantastic quality work. Craig was very professional and the whole team took care of my carextremely extremely well. Craig knew exactly what to do and explained everything to me in extreme detail. I was very satisfied with the quality of work performed as well at the time it took to complete it. This will be the only dealership I will ever visit. I thought that I was treated very very professionally and all my concerns have been addressed. I will tell all my friends about this amazing dealer experience, and how helpful and professional and knowledgable Craig was. Lukasz Radecki More

Worst dealership I am trying to cancel my extended warranty and it's been two months. Nothing happened. Very unprofessional and I will never deal with them in my life. I am trying to cancel my extended warranty and it's been two months. Nothing happened. Very unprofessional and I will never deal with them in my life. More

Jonathan and the service team at Bell Audi far exceeded my expectations when I recently brought my car in for a warranty claim. One of the fuel injector sensors failed on my S4 and gas sprayed all over my my expectations when I recently brought my car in for a warranty claim. One of the fuel injector sensors failed on my S4 and gas sprayed all over my engine compartment. The team did an excellent job in diagnosing the problem and ensuring no shortcuts were taken when fixing the problem. They thoroughly cleaned my engine compartment to ensure the fuel odor was eliminated and also fixed a fuel pump issue they discovered during service which probably saved me a future trip and possibly being stranded roadside. I give the Bell Audi service team, especially Jonathan, "5"s across the board. Sincerely, David Lentz More