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Bell Audi - Service Center

Edison, NJ

4.8
346 Reviews

346 Reviews of Bell Audi - Service Center

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December 04, 2020

Customer service was very good. They informed me by email and personally of everything being or needed to be done. Serviced and cleaned quickly. Thanks More

by doestevens
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Esposito
Dec 07, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bell Audi, and if you ever need anything else, don't hesitate to come back and see us again!

December 01, 2020

Terrible experience overall. Condescending and arrogant Approach to talking to customers. If this is the way you want to be treated than head over for service. Will not return, purchased my first Audi More

by Af13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Hewit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Bell Audi responded

This doesn't sound like the friendly and accommodating service I expect from my team and I’d like to apologize. We've deeply valued your business over the years, and I would appreciate the chance to get more details about what happened here so we can address this feedback with the right people and earn back your confidence in us. Would you please give me a call at your earliest convenience? Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

November 23, 2020

Quick and easy oil change at a convenient location. The night drop is convenient. Also the video of the service posted by the mechanic was a nice tool More

by pman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bell Audi responded

Thank you so much for coming to Bell Audi for your oil change! We love to hear that you received accommodating service from our team. Enjoy your day!

November 17, 2020

Very efficient well run establishment. Never a long wait, friendly knowledgeable staff. I would recommend this dealership and service department to any of my friends and family. More

by MDDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Bell Audi responded

Thank you for stopping by to review Bell Audi! We're glad to hear that our service department continues to impress you!

November 11, 2020

Well, I would have given 5 stars but NOT! After spending, $149 plus a toll for an oil change my car couldn’t be washed? Next time, I’ll take it to the local garage, pay half the price, save a toll More

by G-Gurl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Bell Audi responded

We value our customers and I am so sorry that this didn't come through during your experience. We appreciate your feedback and will use it to learn and improve. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115.

November 03, 2020

Service was prompt and good. I wish the prices in items available for purchase elsewhere was more in line with the market such as the cost of tires More

by brigiov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Bell Audi responded

Thank you for sharing this feedback. It's our goal to provide excellent service at a great value and I appreciate you reaching out. We will keep this in mind moving forward. Michael Slyman - Service Manager - 888-681-7167 ext 115

November 02, 2020

Always a great experience. Nice people to deal with.. very prompt. Technicians do quality work and are as quick as possible. Dealership is clean and organized. Loaners cars are always clean. More

by Apash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Bell Audi responded

Thank you for the review! It is always a pleasure to work with you here at Bell Audi, and we look forward to your next visit!

November 02, 2020

Always professional and courteous treatment. My new service advisor (Alphonse) was excellent. I have purchased several Audi’s from Bell Audi and would highly recommend them to others. More

by Seymour Levine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Bell Audi responded

Hi Seymour - Thank you so much for trusting us with your business time and time again! We are glad that you can depend on our team for professional service. Enjoy your day and hope to see you next time at Bell Audi!

October 31, 2020

Was early for my appointment. Took me in right away. Issue fixed and out in 45 minutes. Friendly and great customer service. Will be our new dealer for service. More

by Debsm1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Conte
Nov 02, 2020 -

Bell Audi responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Bell Audi, and we look forward to your next visit!

October 30, 2020

Great service team. Job was completed in the time promised and the price was exactly what they quoted us. We have used Bell Audi many times and highly recommend them. More

by Mbevere@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank from service.
Nov 02, 2020 -

Bell Audi responded

We can't thank you enough for your repeat business! It really means a lot that you can trust us for timely and straightforward service. Hope to see you down the road! - Bell Audi team

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