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Bell Audi - Service Center

Edison, NJ

4.8
346 Reviews

346 Reviews of Bell Audi - Service Center

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March 05, 2021

I purchased and have had my car serviced at Bell Audi since 2018, without a problem. However, my last schedule visit was not very pleasant. Upon picking up my car, I notice that it had severe scratches o More

by quinonesf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Bell Audi responded

I'm so sorry for these scratches and I apologize that you have to make another trip to our dealership. We certainly want to make things right for you and look forward to your next visit. If you have any questions about this, please don't hesitate to give me a call. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

March 02, 2021

Showed up with a flat tire. Took my car right away. No questions asked. A few minutes later they told me they didn’t have my tire and gave me a free loaner. More

by rwinston6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 03, 2021 -

Bell Audi responded

We're thrilled to hear that our service team took such good care of you and your vehicle! Thank you for coming to Bell Audi for your tire replacement!

March 02, 2021

I brought my car in for a low tire pressure light lit. I I brought my car in for a low tire pressure light lit. I went in about 4:00 in the afternoon Nik Esposito (Service Advisor) took my car in, and I More

by Nitro17917
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Mar 03, 2021 -

Bell Audi responded

It was our pleasure to provide you with top-notch service and get you back on the road in no time! Thank you for trusting the Bell Audi team with your business. See you next time!

February 24, 2021

Waiting time is unacceptable. Waiting time in car just to be greeted was over 10 minutes. Total time for oil change service was close to 2 hours. More

by Pkb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nik E
Apr 02, 2021 -

Bell Audi responded

I am so sorry to hear that your visit took longer than we had anticipated. We strive to offer a seamless experience and would never want to inconvenience a customer. I'll be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Michael Slyman - Service Manager - 888-681-7167 ext 115

February 15, 2021

Great work, easy appointment scheduling, great service time which makes life easy. Will definitely recommend and use again whenever my A8 needs their attention. Thanks again guys. More

by Double R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Pavon ( service dept )
Feb 15, 2021 -

Bell Audi responded

Thank you for trusting our team with your business and your Audi A8! We are delighted to receive your continued support and great recommendation. See you next time at Bell Audi!

February 10, 2021

The Edison Bell Audi dealership provides superb custoer service! They are accurate and extend a friendly atmosphere. My specialist was helpful and extremely attentive. I would highly recommend them. More

by kwright240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Esposito
Feb 11, 2021 -

Bell Audi responded

Your recommendation of our team means the world to us! Thank you for giving Bell Audi your business and outstanding feedback. We look forward to welcoming you back for your future service needs!

February 04, 2021

It was prompt and courteous service , charges well explained. Craig was great in explaining what it needed and when. I was in and out under 2 Hrs for 35K service. More

by AMIT RAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Bell Audi responded

We're so proud to have earned your business, Amit! It's great to hear that Craig delivered such an efficient and communicative service experience. Thank you for coming to Bell Audi for your 35,000-mile checkup!

January 31, 2021

Excellent service! Nik was amazing! Super helpful and made the entire process seamless! Thank you! I will definitely be coming back to this location, if I need my car serviced. More

by Talia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Feb 01, 2021 -

Bell Audi responded

Thank you, Talia, for leaving Bell Audi a review! It is wonderful to hear that Nik walked you through the process and we look forward to seeing you next time!

January 30, 2021

Nik did an excellent job of accommodating me during my service and making sure the work was completed timely. Very pleasant experience to be in and out . More

by Jonnygc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik, Esposito
Feb 01, 2021 -

Bell Audi responded

Thank you for taking the time to leave us a review! We are so glad Nik took such good care of you here at Bell Audi, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 26, 2021

Excellent quality service ALWAYS. This time even better than usual. Always accurate, professional, and completed when promised. I never worry about "surprise" findings. If I'm told something needs to be d More

by Ga8trdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Traina valet driver
Jan 26, 2021 -

Bell Audi responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you are so confident in the Bell Audi team to get the job done. Drive safely, and we hope to see you back next time!

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