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Bell Audi - Service Center

Edison, NJ

4.8
346 Reviews

346 Reviews of Bell Audi - Service Center

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September 22, 2021

Professional, client oriented, quick service, questions answered quickly, informing client of progress of vehicle while in service More

by rod4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
Sep 22, 2021 -

Bell Audi responded

This is the kind of feedback that makes our day! Thank you for your trust in our team, and for your business. We hope to continue working with you at Bell Audi for a long time to come!

September 15, 2021

I’ve bought 3 cars here and had them serviced there too. Excellent service, super courteous and go above and beyond. More

by Mario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aubrey Brandt
Sep 15, 2021 -

Bell Audi responded

Hi Mario - We are happy to have you as a customer here at Bell Audi! Thank you for taking the time to review your positive experiences with us. Happy driving!

September 15, 2021

Bell Audi always goes above and beyond to make each and every experience there successful and efficient. The work is always done right the first time, in a timely fashion with a phone call afterwards to m More

by NF
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Esposito
Sep 15, 2021 -

Bell Audi responded

Thank you, for your wonderful review of Bell Audi. It is great to hear that our services make your visits smooth, hassle-free, and enjoyable. Your business is greatly appreciated. Enjoy driving your Audi!

September 14, 2021

Frank and the Audi team always do a great job with ensuring that we're 100% happy with our car More

by 1bkacupuncture
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 14, 2021 -

Bell Audi responded

We're glad our commitment to customer satisfaction is so clear! Safe travels and see you next time, from the whole Bell Audi team!

September 13, 2021

Bell Audi always trying their best so I am so satisfied and thanks for everything. More

by Young Chi
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Bell Audi responded

It makes us happy to hear that you're satisfied with the care we're providing you. We're honored that our team's efforts earned the Bell Audi team a 5 star rating and we wish you safe travels on the road ahead!

September 12, 2021

Extremely horrible customer service. Made me come 3 times to get the part I needed and still didn’t install it because of some communication issue within internal staff. Will stay away for any service needs More

by DeepS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Conte(rude person)
Oct 29, 2021 -

Bell Audi responded

I'm sorry to hear that you didn't have a better experience with our team. I will make a note of this and share it with our staff, but I'd appreciate the opportunity to discuss this directly and see if there is anything I can do to help. Please give me a call, time permitting - I will look for your contact details in the meantime. Best, Michael Slyman - Service Manager - 888-681-7167 ext 115

September 10, 2021

Very Very informative & helpful staff… thank you to Frank & another gentleman for helping us with our oil change & giving us info on what our car needed. More

by ndms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank C
Sep 10, 2021 -

Bell Audi responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Frank and the Bell Audi team. Drive safely, and we hope to see you back again down the road!

September 08, 2021

Customer friendly. Did not wait to get served. Service completed as promised. Nice and clean waiting area. Could get loaner car if I need it. More

by AP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Bell Audi responded

It is gratifying to hear that our team delivered such efficient service and friendly customer care! Thank you for giving Bell Audi your business and your five-star feedback. We hope to see you again down the road!

September 07, 2021

Brought the car in for service after the recent hurricane. They were very quick and everything was fixed. Would highly recommend Bell Audi service for all of your Audi needs. More

by Matzirvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert D'Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
Sep 08, 2021 -

Bell Audi responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding experience working with the Bell Audi team. Drive safely, and we hope to earn your business again down the road!

Sep 08, 2021 -

Matzirvi responded

Thank you

September 07, 2021

I would not go back there . Ty Had a nail in my tire was never told . What I was told is I needed new tires . But never told there was a nail in my tire . I should of read the report that was handed to me More

by My2boys91
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Oct 29, 2021 -

Bell Audi responded

I am sorry to hear about your negative experience and would like to help resolve the issue as soon as possible. Our team never wants our customers to leave feeling frustrated with our services. I would like to get in contact with you so that I can understand what happened better. Please reach out to me and I would be happy to work with you through the problem. Thank you - Michael Slyman - Service Manager - 888-681-7167 ext 115

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