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Bell Audi - Service Center

Edison, NJ

4.8
351 Reviews

351 Reviews of Bell Audi - Service Center

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April 29, 2022

I have two Audis and I’ve been going to Bell for the last five years. Initially I went because it was convenient, then as time passsed i valued the customer service and the staff. Nik Esposito is my go to gu More

by joe from staten island
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nik esposito
Apr 29, 2022 -

Bell Audi responded

Thank you for the great review, Joe! We are so glad to hear that you had such a successful service experience working with Nik and the Bell Audi team. Drive safely, and we hope to see you back again down the road!

April 28, 2022

Whether I bring in my Audi or my wife's, Dan always looks after us. The work is always carried out quickly and professionally. More

by Paulechaplin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Rojas
Apr 28, 2022 -

Bell Audi responded

It makes our day to know that the Bell Audi team delivers such terrific care to you and your wife! Thank you for the excellent review and for trusting us with the maintenance of your vehicles - it is our pleasure to assist!

April 26, 2022

Frank was A-mazing. Beyond helpful. I drive over an hour to have my car serviced here. More

by Lal220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Conte
Apr 26, 2022 -

Bell Audi responded

Your loyalty to Bell Audi is greatly appreciated! Frank and the team here are more than happy to assist with your service needs, and we look forward to your next visit!

April 22, 2022

Very courteous and responsive in listening and returning calls. Frank in service was great to work with! More

by jjhogan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 22, 2022 -

Bell Audi responded

Thank you for posting about your 5-star experience with Frank at Bell Audi!

April 14, 2022

Issue has been identified quickly and explained via video recording. Took longer time to resolve the issue than promised. Rating is 4 because I was not given loaner car as it took more time to fix. Fix provi More

by jpchandru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 14, 2022 -

Bell Audi responded

Thank you for your feedback. While I am glad our team quickly identified the issue with your vehicle, I am very sorry that we were unable to provide you with a loaner vehicle and your services took longer than expected. We will continue to work hard to ensure we can earn your five stars moving forward. If you have any ongoing questions, please don't hesitate to give me a call. Best, Michael Slyman - Service Manager - 888-681-7167 ext 115

April 13, 2022

Dan was great came in for the Audi PODS recall for my s3 – decided to wait at the dealer while they did the recall since I was told it’s only about an hour or two job which I was surprised! Appointment was More

by tcheung91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Apr 14, 2022 -

Bell Audi responded

We are happy to hear that Dan and the team made your service experience so efficient and successful! Thank you for choosing Bell Audi and for sharing your positive feedback. We hope to work with you again down the road!

April 13, 2022

I’m very satisfied with their customer service and automotive care. I would highly recommend them. More

by kateharrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Esposito
Apr 14, 2022 -

Bell Audi responded

Hi Kate - Thanks for the five-star rating and trust in the Bell Audi team. We are proud to have you as a valued customer and ensure your automotive needs are always accommodated!

April 13, 2022

Recall service was quick and efficient. All service specialists were were friendly. Great experience all around. More

by AbEb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Rojas
Apr 14, 2022 -

Bell Audi responded

Thank you so much for your five stars! We are delighted to hear that your recent service visit went smoothly and we appreciate you trusting Bell Audi with your vehicle.

April 13, 2022

I went for a detail and was very disappointed. The inside was not clean, the cup holders was dirty and the mats were very slippery. They kept my car for 4hours. The outside look like a regular car More

by Melai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nik
May 27, 2022 -

Bell Audi responded

What you've described here is not the five-star service we pride ourselves on. I sincerely apologize that your detail wasn't up to our high standards and can understand your disappointment. We would like to make things right for you, so please call me when you have a free moment. Thank you for reaching out, Michael Slyman - Service Manager - 888-681-7167 ext 115

April 11, 2022

Bell Audi was the only dealer I called who recognized I still had prepaid maintenance remaining on my vehicle. They saved me a lot of money on my annual service! More

by Paul S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Bell Audi responded

Hi Paul - We are delighted to hear that you received excellent service from our Bell Audi team. Thank you for trusting us with your vehicle! We hope for the chance to assist you in the future.

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