Belknap Subaru

I purchased my 2013 Subaru Impreza from Belknap Subaru and sales consultant David Elliott not too long ago. All I have to say is that was the best car buying experience I had. Before I purchased from th and sales consultant David Elliott not too long ago. All I have to say is that was the best car buying experience I had. Before I purchased from them I had been in contact with 2 other Subaru dealerships including Belknap via email, when I emailed all three dealerships I received price quotes and Manchester & Concord both emailed a better price than Belknap so drove to both dealerships to see what I was getting a great deal on, when I arrived to concord the vehicle was already sold and no one contacted me to let me know, so I walked away. Then I pulled into Manchester that same day and the vehicle I received a price on was out front and ready to drive after the test drive I sat down with sale person and he said that the price had changed and went up another $1,586.00 and they couldn't give me a reason why. At that time I had a decision to make whether I should just buy from them even though they mislead me the wrong price and the fact I drove a far distance or contact Belknap Subaru in the end they were very close to the final price at Manchester. I contacted Belknap Subaru and asked if the Impreza I first inquired on was still available to purchase and he said yes so I left and went to Belknap Subaru, lets just say I drove away with a new Subaru from them because it was accurate information and David Elliott made it very comfortable to purchase right from the beginning of walking into the dealership. I will refer friends and family to them anytime! More

Wrecked my wifes old care avoiding a deer and decided to swing in on a saturday. Found a price on the internet that was $4500 less then my closes subaru dealer and went in to see if it was true. Sure enou swing in on a saturday. Found a price on the internet that was $4500 less then my closes subaru dealer and went in to see if it was true. Sure enough they had the car in the ugly orange my wife wanted BUT it had a fair amount of add-ons already installed (rear bumper guard, electric start, all weatger floor mats, rubber cargo liner) and so after 45 min. Of discussion tge price dropped $500 more even with all the accessories on it. Took a total of 2.5 hrs at the dealer from going in to browse to leaving with a new car. Ended up getting a better interest rate then i assumed i would and all in all it was painless. Ive been in for service once now for one of my free oil changes (you get 2 i believe) and even though i wanted it done earlier then recomended they allowed me to use a free one. The service also went well, called at 8:45 and got an 11AM same day appointnent. Oil was changed, car was vaccumed, and car was washed before it was returned to me all for the price of $0.00. Sales staff was good, GM has a great sense of humor and attitude, finance guy was good to us, and the service staff thus far have been great as well. Ill be back next time i need a new car. More

We have been to Belknap Subaru only a handful of times, and it has always been a plesant experience, but our last trip has earned all of our future service business. while our Outback was in for routine se and it has always been a plesant experience, but our last trip has earned all of our future service business. while our Outback was in for routine service, the tech working on our car noted two problems: one of two cooling fans had failed, and the starter was failing. even though we were over 20,000 miles beyond the warranty period, Mark offered to take care of these issues at no cost to us! More

This was my second Subaru that I purchased from Belknap Subaru. I was hoping they would give me some incentive to keep my business with them, but they showed me no loyalty when it came to negotiating a pri Subaru. I was hoping they would give me some incentive to keep my business with them, but they showed me no loyalty when it came to negotiating a price. I feel I could have received the same if not better deal had I been in a position to go somewhere else. I understand they are a business and need to make their share, but I will be sure to go out of my way to show them no-loyalty with my next Subaru purchases. My wife and I came in and test drove a 2014 Forester on a Sunday and we knew right away it was the car we wanted, but they didn't have the color and all weather pkg in stock. I saw exactly what we wanted on their website and gave the salesman the VIN and my credit card to hold it for me when it comes in. It was labeled as "In-Transit." After a week of waiting for the car to come in I call the salesman to check on the status of the car. He tells me it is in and we setup an appointment to come in and make the purchase. So we show up to our appointment and the salesman goes and gets us our car. When he pulls up with the car, guess what, huge shocker here.......Its not the car that I had emailed him the exact VIN from the website and specified the Interior and Exterior colors of. To be honest I read the review on this website from someone who suffered from a bait and switch so I was honestly expecting it. Me and my wife take the car for a test drive and it had the essentials we wanted so we decided to buy it. One of the main issues is that I had negotiated a price on the the car I wanted from the website and not this new car, so all bets were off and we needed to start from the beginning. Here's the point where I wish I had got up and walked away. During the initial test drive a week earlier, we were given a quote for our trade in of $4,000 - $3,000. I knew $4000 was a stretch and was fine with $3000. We talked about how his system does the numbers and that his manager would need to look at the car, but its looking more like it will be on the $3,000 end. So all week while I am waiting for this car to come in, I am thinking that we are getting a decent trade in price. If the initial trade-in quote was a little low, I would have shopped around for a higher price. So when we start negotiating a price, he tells me the manager can only give me $2,000. Wow this was a shocker, I knew we wouldn't be getting the $4,000 that the system spit out as a high, but what happened to the $3,000 that you gave to us on a printed out quote? It gets worse. After we go back and forth negotiating a price we somehow get to a point where the price of the new car is lower, but I am only getting $1,500 for my trade-in. Something about true cash value of the trade-in and the $2,000 they quoted me 20 minutes ago was somehow rolled into the price of the car. It was some pretty fuzzy math and pretty much killed any notion of trust I had in this salesman. Five hours later we drive away with our 2014 Subaru Forester Premium w/ All Weather Pkg. Wow do we love this car! I can say for a fact that we will always have a Subaru in our household, and will go out of our way to avoid purchasing them from Belknap Subaru. More