Belknap Subaru

We have been to Belknap Subaru only a handful of times, and it has always been a plesant experience, but our last trip has earned all of our future service business. while our Outback was in for routine se and it has always been a plesant experience, but our last trip has earned all of our future service business. while our Outback was in for routine service, the tech working on our car noted two problems: one of two cooling fans had failed, and the starter was failing. even though we were over 20,000 miles beyond the warranty period, Mark offered to take care of these issues at no cost to us! More

This was my second Subaru that I purchased from Belknap Subaru. I was hoping they would give me some incentive to keep my business with them, but they showed me no loyalty when it came to negotiating a pri Subaru. I was hoping they would give me some incentive to keep my business with them, but they showed me no loyalty when it came to negotiating a price. I feel I could have received the same if not better deal had I been in a position to go somewhere else. I understand they are a business and need to make their share, but I will be sure to go out of my way to show them no-loyalty with my next Subaru purchases. My wife and I came in and test drove a 2014 Forester on a Sunday and we knew right away it was the car we wanted, but they didn't have the color and all weather pkg in stock. I saw exactly what we wanted on their website and gave the salesman the VIN and my credit card to hold it for me when it comes in. It was labeled as "In-Transit." After a week of waiting for the car to come in I call the salesman to check on the status of the car. He tells me it is in and we setup an appointment to come in and make the purchase. So we show up to our appointment and the salesman goes and gets us our car. When he pulls up with the car, guess what, huge shocker here.......Its not the car that I had emailed him the exact VIN from the website and specified the Interior and Exterior colors of. To be honest I read the review on this website from someone who suffered from a bait and switch so I was honestly expecting it. Me and my wife take the car for a test drive and it had the essentials we wanted so we decided to buy it. One of the main issues is that I had negotiated a price on the the car I wanted from the website and not this new car, so all bets were off and we needed to start from the beginning. Here's the point where I wish I had got up and walked away. During the initial test drive a week earlier, we were given a quote for our trade in of $4,000 - $3,000. I knew $4000 was a stretch and was fine with $3000. We talked about how his system does the numbers and that his manager would need to look at the car, but its looking more like it will be on the $3,000 end. So all week while I am waiting for this car to come in, I am thinking that we are getting a decent trade in price. If the initial trade-in quote was a little low, I would have shopped around for a higher price. So when we start negotiating a price, he tells me the manager can only give me $2,000. Wow this was a shocker, I knew we wouldn't be getting the $4,000 that the system spit out as a high, but what happened to the $3,000 that you gave to us on a printed out quote? It gets worse. After we go back and forth negotiating a price we somehow get to a point where the price of the new car is lower, but I am only getting $1,500 for my trade-in. Something about true cash value of the trade-in and the $2,000 they quoted me 20 minutes ago was somehow rolled into the price of the car. It was some pretty fuzzy math and pretty much killed any notion of trust I had in this salesman. Five hours later we drive away with our 2014 Subaru Forester Premium w/ All Weather Pkg. Wow do we love this car! I can say for a fact that we will always have a Subaru in our household, and will go out of our way to avoid purchasing them from Belknap Subaru. More

Our first new vehicle was purchased from Belknap Subaru recently. After 38 years of driving used vehicles of all types and kinds we felt to some degree like the last of some nearly extinct species when sho recently. After 38 years of driving used vehicles of all types and kinds we felt to some degree like the last of some nearly extinct species when shopping for new cars. We've a good deal of life experience and are not new to big ticket purchases or negotiations, (i.e. not "easy"). We had completed much of our own research prior to visiting several NH Subaru dealership. David Miles at Belknap Subaru provided very friendly and professional assistance as we moved through the formal part of the review and selection process. It was a very comfortable and straight forward process with strongly competitive interest show in acquiring our business. Getting a good deal or low price is always nice but selecting a dealership we feel we'll be comfortable with after the sale is also an important part of our decision process. We would highly recommend those considering a Subaru in central NH give Dave Miles and Belknap Subaru a chance at your business. You might be surprised at how well things work out! More

Praise for Belknap Subaru! One of our foreign employees leased a Subaru but had to return it very early because he was impacted by the tradgedy in Japan and needed to return home. The dealership was compl leased a Subaru but had to return it very early because he was impacted by the tradgedy in Japan and needed to return home. The dealership was completely empathetic and took the car back without imposing any penalty at all! The transaction was quick and dealership personnel were completely authentic. Who ever said that business ethics are lacking in our day and age never dealt with Belknap Subaru. World Class! More

After many years of owning other cars, we decided to purchase our first Subaru. Joshua and Robert were professional, knowledgable and friendly. Our experience at Belknap Subaru is very positive, and wi purchase our first Subaru. Joshua and Robert were professional, knowledgable and friendly. Our experience at Belknap Subaru is very positive, and without question, we would recommend this dealership to others. More

From beginning to end the whole sales process was fantastic. The hospitality was great I never felt pressured into doing anything I wasn't comfortable with. Plus, they took the time to explain all fantastic. The hospitality was great I never felt pressured into doing anything I wasn't comfortable with. Plus, they took the time to explain all facets of the deal (price, financing, etc.) in detail using plain language. Overall I would highly recommend this dealership to friends and family. It's a terrific place to get a new car and I look forward to doing future business with them. More

Based on a referral from a friend I went in to the dealership to talk to Jim even though it was over an hour out of my way, but I can say it was well worth the drive. I had a few quotes done prior to dealership to talk to Jim even though it was over an hour out of my way, but I can say it was well worth the drive. I had a few quotes done prior to arriving at the dealership and his pricing was the best by far. Not only was the offer excellent but his background knowledge about WRX's & STI's was impressive, as he himself owns an STI and races. It's good to know that a salesmen drives what he is selling. He gave me straight answers to my questions, was not pushy, and didn't try to sell me anything I didn't want. Just an overall great experience and I would definitely recommend talking to Jim. More

I recently worked with Jim at Belknap in trading in my 2009 WRX and getting into a 2006 Forester XT. Jim worked with me for over a month to find the exact car i wanted, gave me a more then fair value on m 2009 WRX and getting into a 2006 Forester XT. Jim worked with me for over a month to find the exact car i wanted, gave me a more then fair value on my trade-in, and made sure i was completely satisfied. I will definitely be coming back for all my subaru needs, as well as recommend Jim to my friends. More