Belknap Subaru

Just Bought my Third Subaru from this Dealership Just bought my 3rd Subaru from Belknap Subaru. David Elliott sold me the last one, too. He is wonderful to work with. Never condescending, always help Just bought my 3rd Subaru from Belknap Subaru. David Elliott sold me the last one, too. He is wonderful to work with. Never condescending, always helpful. A real pleasure to do business with. Service department has always been great to me, too. I can't imagine doing business with any other dealership than Belknap Subaru. I also can't imagine buying any other car than a Subaru. I love mine so much! More

Great experience on new car purchase I was a bit anxious going to a dealership to discuss a new car. I had driven my car for ten years and the previous experience buying, with another de I was a bit anxious going to a dealership to discuss a new car. I had driven my car for ten years and the previous experience buying, with another dealership, was anything but pleasant. At Belknap, there was no pushy sales pitch, no overselling, no long waits or hassles. They came in at the price I wanted, the payments I wanted, and simply wanted the experience to be great for me. I would recommend Belknap Subaru to anyone looking to buy a car. More

Subaru David Elliot is a great salesman who spent a great deal of time with us to find just the right car. Found the right car but just could not find one wi David Elliot is a great salesman who spent a great deal of time with us to find just the right car. Found the right car but just could not find one with the color I liked so we did not purchase one. Crosstreks are in high demand. No fault of his. More

What a pleasure. Kyle Boynton made shopping for a “new” vehicle a pleasure...I wanted a reliable used car with low mileage. I also wanted it to look nice! He arranged Kyle Boynton made shopping for a “new” vehicle a pleasure...I wanted a reliable used car with low mileage. I also wanted it to look nice! He arranged for me to try out a cranberry-colored 2015 Legacy with less than 19,000 miles. As soon as I drove it, I knew this was the perfect car for me! I was happy with all the safety features of the car. I feel safe every time I get behind the wheel! Thank you to Kyle, and Jeff Broom for making the entire transaction a good experience. More

New car purchase I walked into the dealership and met David Elliott. He treated me with respect, answered all my questions clearly, and was straight to the point with I walked into the dealership and met David Elliott. He treated me with respect, answered all my questions clearly, and was straight to the point with negotiation. He explained the numbers until I understood. I felt very at ease dealing with Mr Elliott. I went to another dealership and while there realized I wanted to purchase my new car from David Elliott. After the purchase my wife and I met with Jeff Broom in the Finance Department. He also explained everything and was patient and made sure that we understood what we were or were not signing. More

Subaru David Elliot is an incredible salesman, who made sure I was able to get the car of my dreams! Finance department was also incredible, Jeff Broom assis David Elliot is an incredible salesman, who made sure I was able to get the car of my dreams! Finance department was also incredible, Jeff Broom assisted me and did all he could to make my payments manageable as well as getting me my warranty and gap insurance at an amazing rate! Thank you Subaru team! It was a pleasure! You even impressed my father so much that he bought a car 4 days later! If that doesn’t show how much you rock I don’t know what will! More

Disrespectful, rude General Sales Manager during oil change Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where the customer needs did not seem important, but it's the auto industry so what do you expect. The dealership has two high tables in their waiting area which would be most comfortable spot to work on a laptop. There are also low, comfortable chairs to relax/read in. None of these locations have access to a electric socket...unless maybe you have very long cord and don't mind creating a hazard. The only accessible plug is next to a separate children's area, by a tiny table and tiny chairs. During my two last visits which were oil changes I asked an employee is I could sit at one of the unused desks, of which there are many, along the walls of the large open space. First time they set me up right in front of the entrance. Second time further along the same wall. Did my work, waited, no problems. I don't know if the General Sales Manager was there first time I sat at a desk, but second time was only two weeks ago and I remember that he (Mark Mallahan, General Sales Manager-did not know his name at the time) said hi to me, and never said anything about where I was sitting. Yesterday, I asked and someone put me at a desk - this time on different wall and close to Mark Mallahan, General Sales Manager's office. After I had been working on laptop for about 10 minutes he came up and told me could not sit there. I told him I did not mind moving and had sat there because I could not access an electric socket - if he would just show me where they were located. He hurried me off the desk, and waived me towards the waiting area. I told him I could not find a plug, and he brought me to the children's area, told me I was "All set." and walked away. After thinking about this for a second, I realized I was unhappy with my treatment and walked towards the office of a Business Manager I had a previous and friendly relationship with, to share my experience and thoughts. General Sales Manager, Mark Mallahan, stopped me and asked me what I was doing. When told I was going to speak with the Biz Manager, Mark said, "no, he busy and I'm his boss so you can speak with me." On a whole it was like interacting with a mean dad who forces his reality and dictates the experience to their kid. When I said the location he put me was not ideal, his response was I have a plug and I'm all set. Attempted to restate as it did not seemed I was being heard, spoke over me that there was "private documents" in the drawers. I attempted to explain that the area he put me was for children, and I was not only taking the space away from them should any arrive, but it was not built for an adult. He then told me that I should not just go sit at a desk, I should ask. I responded that that was exactly what I did, so he said the person was wrong to let me sit at a desk. Finally I backed off to attempting to communicate that, "I accept not sitting somewhere you don't want me to but I want to express my dissatisfaction with where you put me, and the way you are treating me." I never got the chance as her simply talked over me and countered everything I said. At one point he told me not only was I all set, but I should be happy with everything. I told him I did not need anyone, himself included, to tell me how I feel, but I think I understand the nature of this situation. This was one of several attempts to politely say "Um...yeah, I'm getting it from you pretty loud and clear at this point." This however was unacceptable to him and he would not let me walk away after stating my reality, instead trying to engage me again until I accepted his version of reality - that I was "all set and happy about it." I never stated that his "doubling down" about private documents was basically stating that he thinks I'm "untrustworthy" and he believes I'm here to steal some type of document or data from a desk where I'm visible to all and clearly working on my computer. I also never brought up the arbitrariness of his behavior based on how many times I had waited at a desk using my laptop before. There was no way he would hear these finer points when he would not even accept that children's mini chairs and table is not perfect for full grown adult. I'm a 49 year old business professional and people often think I'm much younger. I was in a t-shirt and cut of jeans. Was it the way I looked? Was he having a bad day? I tried to do work hunched over for a half hour and gave up. On the way out when I mentioned I would never return to this location again due to the way I had been treated by Mark Mallahan, the General Sales Manager, to the Biz Manger and person in Service who checked me out, they both communicated that they were not surprised and understood, by doing things like rolling their eyes and even saying, "You don't have to tell me, I work with him." If this guy can treat customers like this and he's the top sales management position, I think it says a lot about how treatment of customers are NOT important to this dealership. More

Quick and easy service I met with Kyle Boynton, a salesman, to get more info for a Wrx and to take a test drive. Kyle was very helpful and made the car buying process very q I met with Kyle Boynton, a salesman, to get more info for a Wrx and to take a test drive. Kyle was very helpful and made the car buying process very quick and easy, and treated me very fair. I would recommend this dealer and especially Kyle, which defines “service with a smile”. More

Wonderful people and service I have been using Belknap Subaru for 4 years and have been pleased with every aspect; sales, leasing and any questions I have had about the options I I have been using Belknap Subaru for 4 years and have been pleased with every aspect; sales, leasing and any questions I have had about the options I need to learn about or find. More

Easy Breezy Car Buying Experience Belknap Subaru made the experience of getting a new car pleasurable. Everyone was so friendly and felt like family. They really seemed to care about m Belknap Subaru made the experience of getting a new car pleasurable. Everyone was so friendly and felt like family. They really seemed to care about my needs. This is my second car from them and this experience was even better than the first! More