Beechmont Volkswagen

Best car buying experience I I like to do as much online as possible, so when it was time for me to purchase a car I did as much research and contact online as possible. I did I I like to do as much online as possible, so when it was time for me to purchase a car I did as much research and contact online as possible. I did all my research and decided to purchase a GTI and I knew the exact color, trim level and package I wanted and decided I wouldn't make any compromises. I went to a local dealer to test drive a GTI on their lot to see how it handled and fell in love with the car; however, I left that dealer with only a quote. I then went online and contacted all the remaining Volkswagen dealerships in the area, since I was ready to move on purchasing the car. Beechmont was the ONLY dealer to respond to my inquiry in a timely manner, before 10:00 AM Monday morning I had 2 emails saying a quote would be provided shortly, an email from Jesse with a quote followed up with a phone call and voice-mail. After weighing my options that night I decided to move forward with purchasing the car from Beechmont. I sent Jesse an email the following morning with some questions. Since he was out that day, Scott responded on behalf of Jesse to answer my questions to help me determine which route I wanted to take to get the exact car I wanted. That afternoon my questions were answered and I had emails with all the necessary paperwork for me to review before giving the Okay to get my car. I then received a phone call confirmation from Jesse, confirming everything I agreed upon and confirmed the day I would be in to pick up my car. The first time I stepped foot into the dealership was on the day to pick up my car, I was only at the dealership for 2 hours and the process couldn't have been better. Jesse immediately took me to my new GTI so I could look around and check it out before going over and finishing all the paperwork. They had all the paperwork ready to go when I got there; I just had to sign it all. At no time did I feel pressured into getting any of the additional add-ons to the car, and any questions that I had were answered. When I left the lot I was extremely happy with not only my new GTI but with the experience I had with the dealer. I couldn't have asked for a better process, especially since this was my first new car buying experience. More

Genuine Service Every time I get my car serviced I have the best experience. The service men/women are always so polite and remember me when I show up. I am a person, Every time I get my car serviced I have the best experience. The service men/women are always so polite and remember me when I show up. I am a person, not just a customer, and they make me feel appreciated. And thank you to Tammy for always checking to make sure my car is at its best and always being so kind. More

Great Customer Service Tammy Hartman was wonderful to work with, always courteous and accommodating and kept me up to date on the status of the service. Even offered to per Tammy Hartman was wonderful to work with, always courteous and accommodating and kept me up to date on the status of the service. Even offered to personally drive me home! More

Quick and Easy I called for new windshield wipers and I was able to get them the same day. I spoke with Tammy Hartman when I got to the dealership and she was very I called for new windshield wipers and I was able to get them the same day. I spoke with Tammy Hartman when I got to the dealership and she was very helpful and friendly. More

William Robles was Great! William Robles was very professional and I highly recommend him. He deserves his own desk! I felt he attended to all of my questions and, within reas William Robles was very professional and I highly recommend him. He deserves his own desk! I felt he attended to all of my questions and, within reason, took care of my concerns. In general, the other sales staff did not appear friendly. Thus, I recommend William, not the dealership per say.. More

Fast, friendly and efficient workmanship Tammy was great at getting my car in and serviced quickly despite being short staffed because of bad weather. She even called another dealer to get th Tammy was great at getting my car in and serviced quickly despite being short staffed because of bad weather. She even called another dealer to get the part I needed so that my car would be ready the same day. Fast, friendly and efficient workmanship. More

Very good first experience Tammy Hartman did a 5-star job. I'll definitely be back for future service on my GTI. Location is very convenient and I like the pick-up service off Tammy Hartman did a 5-star job. I'll definitely be back for future service on my GTI. Location is very convenient and I like the pick-up service offered. More

Dream Car for the Perfect Price I am a very picky customer. After hours of research I was able to locate a car that was priced to sell. All of the options I wanted, for the price I I am a very picky customer. After hours of research I was able to locate a car that was priced to sell. All of the options I wanted, for the price I couldn't believe. I live in central KY and didn't necessarily want to drive an hour and a half to just look at a car, but it was the perfect car for me and the price was amazing. I checked out some dealership reviews and decided, because of the reviews and the car's price, I had to at least go look at it. So I called and set up a test drive, they texted me directions to the dealership --- AWESOME!! And upon my arrival had the car ready for my test drive, which was nice since I had just driven an hour and a half to look at it. No waiting around. The car was perfect, absolutely perfect and again priced to sell. It was my car. Tom Skeen was my sales rep, he did great. I toured the VW with him so I was familiar with the service department and I met some of the main managers so I knew who to call if I needed anything. They made me feel like I was there buying a $100,000 car, but I was just getting a used car. My boys were with me, they got plenty of hot chocolate and wifi!! It was not hard to sign the deal that night, Tom stayed late and even helped me bluetooth my phone with my new ride!! If your in the market for a car of any brand or price point, give them a chance and at least stop by. They will find what you want and you won't be sorry!! More

great customer service I was not an easy customer in this sale. I was very reluctant and they were very patient without being pushy salesmen. Thanks so much for your patien I was not an easy customer in this sale. I was very reluctant and they were very patient without being pushy salesmen. Thanks so much for your patience. More

Easy and professional Tammy Hartman and the Beechmont VW service department is very good. Love my Jetta TDI and the Beechmont VW service. Great product, great service = r Tammy Hartman and the Beechmont VW service department is very good. Love my Jetta TDI and the Beechmont VW service. Great product, great service = return customers. More