Beechmont Subaru

BAD BUISNESS My wife and I came in on Friday to look at a used Chrysler 300C that they have had on the lot, got with a salesman Connor, we drove car and sat with h My wife and I came in on Friday to look at a used Chrysler 300C that they have had on the lot, got with a salesman Connor, we drove car and sat with him for around 45 minutes to work a deal on this car. One thing that was of concern was they were trying to push there financing of the same institution that we bank with already, like they could strike a better deal than us on our own. The next day we checked with credit union all was good then we called Conor the salesman and informed him we were on our way, he replied great I will have the car pulled up and ready. We get a call from Conor 35 minutes into our trave there that a couple are looking at the car, we get there and a couple take the car out for test drive, a sale manager was now brought into this BAD business deal. He informed me that he was not aware of us being in the day before and told the salesman he should have placed a hold on it if we had told him we were on our way! The other couple bought the car and hopefully they got it for 1500 less than the sales price, but after the last 10 years and buying 3 other cars from them I would never recommend them or ever shop this store again. B. Moore More

Outstanding Service Department The service advisor, management and techs were outstanding. The service "team" that I worked with were Ryan Courtey (Service Advisor) and Brian Class The service advisor, management and techs were outstanding. The service "team" that I worked with were Ryan Courtey (Service Advisor) and Brian Class & John Kirker (mgt). They went to great lengths to provide the best overall service department experience possible, all the way from the loaner vehicle to the superb (multiple) services completed on my Forester. This was not my first time at Beechmont Subaru's service department, and each experience has been equally as good. More

Service Department The service advisor who handled my problem of inoperable window switch on driver arm rest and windshield washer spay dificulties was very professional The service advisor who handled my problem of inoperable window switch on driver arm rest and windshield washer spay dificulties was very professional and courteous. He I'd the problem immediately, fixed it and had me taken care of in less than an hour. Hisservice advisor number is 30902. More

I should have suspected ... I bought an older used car from this dealer in April and it has been in the shop now for almost 4 months. I know that the price they gave me was good, I bought an older used car from this dealer in April and it has been in the shop now for almost 4 months. I know that the price they gave me was good, but I didn't expect to have to put $1,000's into getting it into road worthy shape. I suggested taking it to my mechanic before buying it but they assured me it had been through their shop inspection and was fine. I guess a blown head gasket is normal in their world. Of course, they had me sign the document that stated I knew that I was buying the car "AS IS". Be very careful when you deal with this dealership. They treat you great and are very friendly, but their cars may not be all that they appear to be. More

18 month service call Our appointment was for 10 am. We were in and out within the specified time of one hour as mentioned by our service advisor,Mark Rothenbusch. Mark was Our appointment was for 10 am. We were in and out within the specified time of one hour as mentioned by our service advisor,Mark Rothenbusch. Mark was friendly and courteous. Also,love it that all the staff wear appropriate labeled clothing so you can tell who's who in the facility,in case of questions. Thanks Subaru! More

Excellent service experience The most remarkable aspect of my service experience was that it was seamless. Every detail of the visit structured for efficiency and for my comfort. The most remarkable aspect of my service experience was that it was seamless. Every detail of the visit structured for efficiency and for my comfort. I felt confident that the actual service was going to be done right. The service advisor, Jeff Washburn, was friendly and was quick with the paperwork. The wait was short. I had indicated that there was some tire noise and that was diagnosed as a non-warranty issue. I accepted that, but Jeff made some phone calls to Subaru and connected me with the appropriate folks there. This extra effort on his part will result in great savings on new tires. At the conclusion of the visit, I happily climbed into my washed and serviced Outback. I am a very content Beechmont Subaru customer. More

Oil Change and Systems Review The oil change was done promptly and is free for life if you buy a new auto at this dealership (or was in 2011 in when I bought the Subaru new). When The oil change was done promptly and is free for life if you buy a new auto at this dealership (or was in 2011 in when I bought the Subaru new). When they did their inspection of my car they found a light burned out. They replaced it for less than $20. More

We drove our car there -- had to tow it to take it elsewhere There is no short version of our experience that adequately captures how ridiculously bad our experience was with Beechmont Subaru's service departmen There is no short version of our experience that adequately captures how ridiculously bad our experience was with Beechmont Subaru's service department. From the beginning... We took 2005 Subaru Outback we had bought from Beechmont Subaru years ago in for service to check on a turbocharge replacement done by third party a year prior. We had noticed a faint burning rubber smell over the past four months and I figured a seal was shot or at least improperly seated. Communication was immediately made difficult. A week of phone tag pursued. Each time we called and left a message requesting a quote be emailed to us. Every time they called and left us a useless "call me" voicemail with no additional information while we were at work. Their phones also went down during the week with a Verizon cannot connect message. Finally I got their service department on the phone, and they emailed a quote. They also informed us that the turbo was blown. Really? Blown? We drove the car there just fine and it was literally replaced a year ago. As for the quote, well you be the judge: TURBO BLOWN UP, TURBO REPLACEMENT (INCLUDING RELATED REPAIRS: GASKETS TO TURBO, OIL LINES TO TURBO, INNER COOLER GASKETS, AND OIL PAN PULLED & FLUSHED) IS $2575 + TAX. PCV VALVE CLOGGED, $65 + TAX. OIL COOLER GASKETS LEAKING OIL, $130 + TAX. VALVE COVERS LEAKING OIL, $449 + TAX. TOP & LOWER INTAKE GASKETS LEAKING OIL, $491 + TAX. CAM SEALS LEAKING OIL, RECOMMEND REPLACING TIMING BELT AT SAME TIME, $732 + TAX. FRONT & REAR STRUTS NOISY / NEED REPLACEMENT, ALL STRUTS $1310 + TAX. FRONT CONTROL ARMS NOISY / NEED REPLACEMENT, $755 + TAX. Ridiculous prices well over twice what I would have expected from anywhere else. For the record, there isn’t so much as a drop of oil on our driveway which is pretty amazing because based on the quote I’m hard pressed to think of anywhere on the engine they didn’t say we were leaking oil from aside from. Most of these parts are $150-$250 OEM (aside from struts and turbo) … so what is your labor rate again?!? We picked up the car today with the intention to take it just 5.3 miles to another shop we have been fond of for many years. Care to guess how far the car got from Beechmont Subaru? About 600 feet before white smoke poured out the exhaust and into the cabin. We turned around and went back to Beechmont Subaru in a cloud of white smoke so thick that in the 600 foot return trip a police officer started following the car. Back at the service desk, the manager there has the gall to stand his ground that they didn’t do anything to the car aside from an oil change and a rust spray coating of a brake pipe (a recall item). Apparently, he was a 17 year veteran in the industry, and it showed with how he protected the dealership from the blatantly apparent situation that our car, dropped off in working order, now wasn’t fit to drive. He offered to keep the car overnight and “look it over.” Why would we bother losing another day to what is quickly measuring up to be extortion? Now I get that turbos go bad but, again, we just replaced it just a year before… so what happened here? More

Paint & Body work on Forester Ms. Topics took the opportunity to explain in detail what had to be done to repair car after a rock chipped the paint. Car looks great and she may sur Ms. Topics took the opportunity to explain in detail what had to be done to repair car after a rock chipped the paint. Car looks great and she may sure I was satisfied with repair. Very pleased with overall service and experience. More

Good service I found my service appointment to be quick and efficient service. Mark Rothenbusch was the person helping me and he was patient and concise, but thor I found my service appointment to be quick and efficient service. Mark Rothenbusch was the person helping me and he was patient and concise, but thorough. More