Beechmont Subaru

Mixture of good and bad. The salesman (Mark) was good, as was the description of the vehicle and its condition (a very clean 2009 Subaru Outback XT). It was a nice delivery experience until I got into the c was the description of the vehicle and its condition (a very clean 2009 Subaru Outback XT). It was a nice delivery experience until I got into the closing room where I bought the extended service contract, with the deductible only being disclosed after the price negotiation. Since cancellation for a full refund within 90 days is allowable, and I was in a serious time crunch due to having flown in from out of state, I accepted it and got moving. Further in-depth review of the contract a week later caused me to change my mind, and it was here where the dealership really dragged its feet. Getting them to acknowledge receipt of my cancellation request in document-form was impossible until I got Subaru of America involved. Only then did they send an email with acknowledgement of that request and the method of pending reimbursement which they would honor - no mention of dollar amount ($1,443). Even though the initial payment was on a credit card, the dealership chooses to wait until they get payment from SOA, then they mail a refund check out. In the end I received a full refund, but the process was six weeks long and should have been much shorter. If not for the strangely inappropriate handling of this issue I would have rated the dealership better, but the manner and methods in which promises are kept and delivered tells a lot about an organization. More

Bought a used car that had "Pure Luxury" painted on the windshield--paint is gone but windshield still has writing on it. Went back 3x to talk to them to see if this can be corrected. First time I was tol windshield--paint is gone but windshield still has writing on it. Went back 3x to talk to them to see if this can be corrected. First time I was told wait 1 week, then 2 weeks, and the used car manager told me this will take 3-4 months. If I knew this writing would be on my windshield for 3-4 months, I would have never purchased this car! I work for a TV station--they'll be all over this the story! AVOID THIS DEALER AT ALL COSTS. More

Friendly and competitive. They are, however, typical for a car dealership and will cut the corners of honesty where they can. The salesman I worked with to buy my new Subaru was very friendly and knowledge a car dealership and will cut the corners of honesty where they can. The salesman I worked with to buy my new Subaru was very friendly and knowledgeable. However, he neglected to tell me (and evaded the question when I asked) that putting a $500 deposit on the car in order to have it moved from another dealership signed me to buying that car or another Subaru from the dealership - otherwise I would lose my deposit. They also skipped right over the $250 "doc fee" when listing the fees that made up my total. Finally, they promised me a 3.9apr (which was the reason I ordered the car with the $500 deposit) and then told me I didn't qualify when I went to pick up the car. Instead of telling me that I didn't qualify before having me drive all the way to the dealership, they had me come in and told me there while handing me paperwork from a credit union who would finance me. Of course, I did it their way, but in retrospect it is really upsetting that they didn't tell me up front so I would have time to research my own financing options before going to get the car. Finally, the dealership has a survey that they send out after you buy a car from them. The salesman I worked with said that "anything less than 100% is considered unsatisfactory" and proceeded to give me the impression that he could lose his job if I didn't give 100%. FISHY. Overall the experience was not bad, but I would urge anyone going there to proceed with caution, ask for details before going to pick up a car, and read all the fine print before you sign ANYTHING. More