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Beechmont Subaru

Cincinnati, OH

4.6
422 Reviews

8021 Beechmont Ave

Cincinnati, OH

45255

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Showing 422 reviews

January 18, 2014

My husband and I have owned Subarus for a number of years and could not be happier with the cars. We live out in the country where there are a lot of hills and curves and would not be able to get around with More

by karens46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Schnieders
Jan 19, 2014 -

Beechmont Subaru responded

We truly appreciate your comments about Jay and the dealership. I hope you can take advantage of our Free Lifetime Oil Change Program. I'm sure will you find that our customer service after the sale is equal to, if not greater than the service Jay provided. It personally makes my day to see we made a customer feel so good about their decision to purchase from us. Thank you again, Dan Mercurio General Manager Beechmont Subaru

January 16, 2014

Jeff was great to work with all through the process of buying our new Outback 2.5i Limited. He helped us determine that the 2.5i was the best option for us as opposed to the 3.6R. More

by skutnar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bevis
Jan 17, 2014 -

Beechmont Subaru responded

Thank you for the kind words about Jeff. He does a great job for us. I am glad you were pleased with your dealing with Jeff. Dan Mercurio General Manager Beechmont Volkswagen

January 07, 2014

This buying experience was quite different than any of my previous car-buying experiences because the salesman did not pressure us at all and he allowed us as much time as we needed to look through the car w More

by hamerstadt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Jenkins
Jan 14, 2014 -

Beechmont Subaru responded

Thank you for your kinds words about our staff. We try very hard to make your car buying experience the best ever. Dan Mercurio General Manager Beechmont Subaru

December 21, 2013

Dave was very helpful regarding the service history. He shared with my wife and I the service history log that the previous owner had created and then called the previous owner who answered all our questio More

by sunnybrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Smith
Dec 23, 2013 -

Beechmont Subaru responded

Thank you for your comments concerning your purchase. It sounds like you were very pleased with Dave's handling of your situation. I hope you are just as happy with your purchase. Thank you, Dan Mercurio General Manager Beechmont Subaru

December 01, 2013

Jeff is a friendly no nonsense salesman. My experience was a positive one with no surprises. Would seek Jeff out for my next car purchase. More

by onecustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bevis
Dec 02, 2013 -

Beechmont Subaru responded

Thank you for your purchase and your comments. Jeff consistently scores very high when it come to customer satisfaction. We look forward to seeing you for your Free Oil Changes. Thank you again, Dan Mercurio General Manager Beechmont Subaru VW

November 26, 2013

First of all the buying experience went well. No pressure from Joe and we received fair treatment on our trade-in. the first day of driving, our new-used Subaru Outback had a flat tire. The car wa More

by italianminister1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob (from service dept.), Jack Post, Joe Plemen
Dec 02, 2013 -

Beechmont Subaru responded

Thank you for your feedback. Sorry about the flat tire. I am happy to hear we resolved this quickly for you. We look forward to seeing you when your first Free Oil Change is due. Thank you again, Dan Mercurio General Manager Beechmont Subaru VW

November 20, 2013

The Service Department at Beechmont Subaru is terrible. The service advisors favorite comment is "I don't think" or "I try not to think"... and it shows in his customer focus and problem solving skills. It More

by JcyLo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Harley
Dec 12, 2013 -

Beechmont Subaru responded

I am sincerely sorry we put such a bad taste in your mouth. Every transaction with our dealership stands on its own. We simply failed to deliver this time and i would love the opportunity to speak with you concerning this matter. I tried to reach out to you privately, but am yet to receive any additional feedback. Please feel free to call me at 513-474-4313. Dan Mercurio General Manager Beechmont Subaru VW

November 17, 2013

I visited the dealership to see a Ford Fusion listed on Cincinnati.com. I almost did not make the trip because of prior bad reviews given to this Dealership. I was met at the door by Dave Smith. The t More

by dmaury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Smith
November 11, 2013

This was my first car buying experience although i'm not unfamiliar with cars. David was very helpful and informative in the initial test drive. He came out and told us what the dealership had put into More

by vikasps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman named Linda(not sure if this is her name)? Handled final paperwork..., David Clarke, Ron Whaley, Sam Mounce
Nov 11, 2013 -

Beechmont Subaru responded

Sounds like you got to work with quite a few members of the Beechmont Subaru Sales Team. We pride ourselves in superior customer service. Regardless of your initial sales contact at the dealership, we have a very team oriented Sales Department and it looks like it went a long way with your decision to purchase from us. David Clarke has been with us for a few months and he has been nothing short of spectacular when it comes to customer service. You stumbled across a great salesperson when you met David. Thank you again for you kind words and business, Dan Mercurio General Manager Beechmont Subaru Volkswagen

November 07, 2013

David Clark was by far the most "professional" David Clark was by far the most "professional" salesman I encountered in my search for a new car. Unfortunately, I decided on a different manufacture More

by ckerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clarke
Nov 07, 2013 -

Beechmont Subaru responded

Thank you for your feedback. It is refreshing to see that you can recommend a salesperson even if you did not complete a sale with them. Thank you, Dan Mercurio General Manager Beechmont Subaru VW

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