DriveTime of SE Cincinnati

They never even contacted me. When I finally looked on their website, the car wasn’t there but it was still listed as for sale. When I finally looked on their website, the car wasn’t there but it was still listed as for sale. More

Beware not a true Auto Retailer Where to begin…I decided to utilize social media other traditional outreach efforts to family, friends, press, elected representatives, law enforcemen Where to begin…I decided to utilize social media other traditional outreach efforts to family, friends, press, elected representatives, law enforcement and regulatory officials to document my horrific experience with Drivetime and Bridgecrest Acceptance Corporation (DTB). They hide the that DTB is absolutely related and instruct employees on both sides to lie about that simply fact. Bridgecrest was formed two years ago as the exclusive servicing Agent for Drivetime. My wife and I bought and financed a 2017 Nissan Pathfinder with 17,000 miles. Terms including my trade in and finance rate was competitive. Plus, they are close with a dealership on Beechmont about 5 miles away. OK, a summary of my disastrous experience is as follows: ? During the closing my wife and I signed a mountain of (T&C) legal documents. It took 3-4 hours to process ? Contacted DTB and requested I be sent a paper bill/invoice…they refused ? Told their normal and preferred method of Bill payment was though auto withdrawal providing them access to my bank account, routing and ACH numbers. I don’t do that ? First payment was due on 4/1. Received notification via e-mail on 3/27 regarding pending due date ? Though Huntington Bank Bill Pay system I set-up Bridgecerst as a Payee to my account and first payment was sent on 3/29 ? Huntington Bill Pay system is excellent. Normal payments are received within 48 hours. However, Bridgecrest was not a recognized entity so a check was sent via mail. In my experience this takes 3-4 business days ? Received e-mail on 4/3 no payment had been received. I thought nothing of it thinking that the check simply had not been processed through their internal systems. HUDSON xxxxxxx! ? CRICKETS, CRICKETS, CRICKETS no communication from DTB. Perhaps I should have taken the imitative to make sure everything was in order. ? 4/18 @ 3:30 AM My wife screams out our car is being towed from our driveway (private property). ? No documentation, driver just had a repo order on an Ipad. After some back and forth the car was towed to Recovery America in West Chester 513-942-3222. No Address could be found. But West Chester is about 40 minutes away ? In total shock after a meeting at 8AM I went to the closest Huntington Branch on Red Bank Rd. to work to resolve the problem and get my car back. ? With Ben from Huntington on the line called DTB in Tempe Az and was told they never received payment, account was closed and in receivership. Huntington had clear records that a check was sent on 3/29 but it was never processed/cashed. We double checked address and account reference numbers were correct. That meant nothing to DTB ? It was explained very clearly to me by DTB that I had only two options i) Pay full amount which is about 24k today or try and buy the car back at auction ? Shoot I decided to get this resolved and transferred the needed funds from my Huntington Home equity account to my checking account for immediate payment ? Ben from Huntington told DTB they could immediately process a simple bank wire transfer in the full amount that was owed. That was rejected because DTB needs to protect themselves from money laundering thieves like me and Huntington Bank ? Huntington then offered to issue a cashier’s check and e-mail them a notarized copy. They would send overnight via certified mail from the branch. ? Response from DTB was a certified check was acceptable, but it would take DTB 14 days to process the payment and during that time it was likely my car would be sold at auction. At this point I may have lost my temper and with a burning headache used some “salty” language at the bank branch. Quick Thank You to Ben Valentine, Relationship Banker at Huntington on Red Bank Rd who sat with me for 3 hours doing everything possible to work through this problem. ? Over the next 3 days I was lied to multiple times, sent to Wal-Mart to do a check transfer of 24K (ridiculous). That did not work and ultimately made 12 different payments on my debit/credit. ? Last day I called to make payments their systems via Western Union Financial were down so they could not process payment and release the car which was now at the DTB dealership with license plates removed….why? ? Decided to cancel my planned meetings downtown and meet my wife and brother in law at the DTB dealership. When they still refused payment, I called the Anderson Twp. Sheriffs Dept and reported my car stolen. They responded immediately. ? Finally, after a couple of hours they released the car to me, but it would take DTB 6-8 weeks to process closing paperwork and issue legal title for MY vehicle. That is unacceptable Almost done, believe me this is just a snap shot documenting my experience with Drivetime and its sister company Bridgecrest. I will write a full dossier in memo form later today and create a Google Doc link to post. I am interested in talking to Cinti based attorneys; need a mechanic to find and remove a GPS devise in my F%$ing car and need some guidance in repairing our credit status. Most importantly, per my experience and research Drivetime in association with its sister company Bridgecrest is a subprime lending financial scam posed as a legitimate auto used car dealership. I welcome connection from anyone who wants/needs more details and encourage folks to: like, share, post, tweet and spread the word. I really believe DTB works to expedite these situations to steal vehicles and build inventories. What if my situation was different or I did not have the means to transfer funds from a local bank, or as my daughter Mary put it…What if you were poor? The more I think about it, the more PISSED OFF I GET!!!! So, I am not done. More

How Could this Happen? Just over 1 month ago (2/19/18), I purchased a car from DriveTime for $15,000 List Price which totaled $25,000 financed out-of-the-door. Expensive. Just over 1 month ago (2/19/18), I purchased a car from DriveTime for $15,000 List Price which totaled $25,000 financed out-of-the-door. Expensive. At the point of sale, I was the last potential customer of the night...as it was well after 11 pm when I drove away from the dealership. Because the car is considered a premium luxury vehicle, I had a warranty, and it was raining aggressively, I was comfortable with the sales person's offer to pull the car into the service center for me to inspect. I only drove the car in the service center area... as everything appeared brand new on the vehicle. After completing the paperwork, I had a 4 mile surface street commute to my home. The following morning, I drove greater distances at higher rates of speeds, when I noticed a couple areas of concern. However, I wasn't overly concerned; as I had peace of mind and comfort knowing I had the warranty. From there, immediately I called the Sales Manager from the night prior (Andrew) to report the concerns. He assured me the warranty company would address all concerns. I contacted the warranty company SilverRock. The warranty company direct me to the nearest In-Network repair facility. The repair facility said they couldn't find anything wrong with the steering wheel issue; however, they identified that the wheel bearing assemble was failing. Upon receiving authorization that the repair was a covered item, it took the repair facility nearly a week to repair. Moments after picking up the car from repair, I could hear a terrible grinding noise coming from the driver side rear. Quickly realizing the repair facility would be closing soon, I turned around and returned to the repair facility. A technician said that the wheel cover bent, he could attempt to bend it back, and it should fix the problem. He worked on it for an hour. Although the extremely loud grinding noise was no longer there the next morning; while on the highway, I noticed the car still had a nasty vibration and whistling noise when the car experienced speeds between 65-70 mph. I called SolidRock once again to report the occurrence. SolidRock suggested I take the car to the local Cadillac Dealership. I did. Several days later, I was informed by the dealership that they were able to identify the steering will problem and the wheel bearing assembly problem and the warranty company was covering both issues. I was pleased to learn. The car however has been there since. I have driven the car only 2 days since point of sale and both days, I was concerned about the state or condition of the vehicle. Roughly a week ago, I called the finance company to request an extension or addendum to the terms in effort to have the first payment due date commensurate with the delivery of the vehicle in a serviceable and operable state/condition. They declined to adjust the terms from the point of sale. The sales guy called to conduct a post sell follow up. I informed him of everything up to that point. He seemed somewhat concerned but not genuinely concerned. He called me back a couple days later to say "Sorry, wished I could do more but I can't." My initial monthly payment is due in a couple days and I have no vehicle...as it is still at the Cadillac Dealership being serviced for the steering wheel and wheel bearing assembly issues. I am incredibly unhappy and appalled! More

Conforming appointment was very rude!! Call to make sure the cars was there so i can look at them instead of wasting a trip to buy a car. Girl i talked to was very rude and even hung up on Call to make sure the cars was there so i can look at them instead of wasting a trip to buy a car. Girl i talked to was very rude and even hung up on me. Tells me im only a number to them not a person. Very rude girl!! I have no time for the run around to buy a car. I guess that dont want my business how rude i was treated!! Just conforming my appointment and making sure the cars i want was there!!! More

Ridiculous interest rates and they lie about the car I was told I would be getting a totally different vehicle than what was delivered to the dealership. I then was talked in to getting the car and treat I was told I would be getting a totally different vehicle than what was delivered to the dealership. I then was talked in to getting the car and treated like an idiot when I expected the features that were promised. After looking at my paperwork when I got home, I noticed that I would be paying more in interest than the car was even worth! To make matters worst, my mechanic said the car was a mess! Upon returning the car, Justin, (the same employee who acted like I was crazy for wanting the features I was promised) acted like he didn't even care about my concerns and didn't listen to a word I said. I literally told him my mechanic said the car didn't check out and he responded with, "well you have a 30 day warranty if you want to take it to a mechanic". What the heck?! Did you listen to anything I just told you?! No Justin. No you didn't. Instead of asking me if I would like to look at any other cars since I was taking this car back, he just says, "ok well let us know if we can help you with any other cars". Wow. That's a great sales pitch. So disappointed with Justin's nonchalant "I don't care about the customer's needs" attitude. I'm so glad that I got out of this horrible deal and found a van for 2k less than the deal they were offering, with 20k less miles, in better condition and with a 5% interest rate! They were offering 22.2% by the way. And no, I don't have stellar credit, but that is highway robbery! Never again. And I will be telling everyone I know about this. More

My experience I had a very good experience at Drivetime.. They were very friendly and knowledgeable. They helped me get a car that I liked and and can afford. TY Dr I had a very good experience at Drivetime.. They were very friendly and knowledgeable. They helped me get a car that I liked and and can afford. TY Drivetime. I was referred to them and I will too. More

Awesome. Friendly. Easy. I loved Mt Drive Time experience! First off, I noticed the professional yet laid back atmosphere immediately when I walked in the door. Non pressur I loved Mt Drive Time experience! First off, I noticed the professional yet laid back atmosphere immediately when I walked in the door. Non pressurized. I loved that! My salesman was friendly, knowledgeable and so incredibly easy to work with. Hemmade the experience about me, and not sales... Opposing me into something I didn't want. All the employees I dealt with were friendly and open. I can't say enough about how excellent this dealership is! Made my car buying experience the best I've ever! I will definitely recommend to my friends and family! Live my new car! More

Great experience!!! The reps were so friendly and knowledgeable about the business. They made it easy to work with them. They understood all my demands and found the perf The reps were so friendly and knowledgeable about the business. They made it easy to work with them. They understood all my demands and found the perfect car for me that I would have never considered. Olivia at the Beechmont location was great and very respectful. She didn't get frustrated when I couldn't figure out how to work my windshield wipers nor did she laugh when I felt embarrassed for it being a simple push upwards to turn them on. I really respect Drivetime and all the associates there for making me and my daughter feel welcomed. More

Awesome experience Great staff. Very knowledgeable. Overall experience was awesome. Got the car I wanted at a very reasonable price. I would greatly recommend Drive Time Great staff. Very knowledgeable. Overall experience was awesome. Got the car I wanted at a very reasonable price. I would greatly recommend Drive Time to anyone. More