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Bedford Chrysler Dodge Jeep Ram - Service Center

Bedford Hills, NY

4.7
163 Reviews

163 Reviews of Bedford Chrysler Dodge Jeep Ram - Service Center

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May 25, 2023

Lisa in service was great ! She got me an earlier appt and made sure my car was done on time ! More

by Michaelfell13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

Great service team, very friendly and ready to help. Always been satisfied anytime I’ve taken my Wrangler in for service. Top notch! More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

Quick and efficient Jeep covered scheduled maintenance. My schedule was able to be conveniently accommodated. More

by Joe90473
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review! We're so glad to hear your appointment went smoothly!

May 03, 2023

The folks at Bedford are terrific especially Jason Valloni in sales and Kim Barrows in service. More

by Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Valloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

We're so happy to hear that Jason, Kim, and the rest of our team could provide you with such great service! Thank you so much for taking the time to share your review with us!

April 29, 2023

Not good. They didn’t do job they promised to do order new tires for Jeep said it would be done by 12 pm the next day . And at 4 pm when I showed to pick up Je More

by alphatank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warren Pandiscia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to our attention. We ran out of time the day of your appointment, and we apologize for the inconvenience. We're so sorry for the delays you experienced in your service, and we sincerely hope to have the opportunity to work with you again in the future. Sincerely, Warren Pandiscia, Assistant Service Manager, warren@bedfordjeep.com

March 29, 2023

Very Professional service advisor who was honest and had the vehicle serviced in a timely matter. More

by Enzode109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

We're so glad to hear you had a positive experience at our service center! Thank you so much for taking the time to share your kind review!

March 27, 2023

Very good service. Everything was taken care una timely fashion. Vehicle was properly washed. Next appointment given. More

by Enriquepalop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

We're so glad to hear you had a great experience working with our team! Thank you for taking the time to share your kind review with us!

March 25, 2023

Everything was perfect. Everyone was really nice and I got my car back super quick. More

by Michelle89070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

We're so glad that we were able to help you in a timely manner! Thank you so much for sharing your kind review, and for choosing Bedford CDJR!

March 24, 2023

Made an appointment, left my car and was never contacted about the status. Went to the dealership and was told that I needed additional repairs like brakes when there was only 2,000 miles on the brakes. Had More

by GHall39326
Recommend Dealer
No
Employees Worked With
Dante Odoardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

Hello, At our service center, we suggest brake replacement based on brake measurements and the condition of rotors, not based on miles driven. You were given an estimated wait time of up to two days for your service. We do offer loaner vehicles to our customers whose cars are not drivable, but since your car was brought in for a heat concern, our team informed you that the car was indeed still drivable, and therefore not eligible for a loaner. While we offered you the opportunity to bring your vehicle home while you wait for parts to come in, you chose to leave your car here at our dealership. It's our mission to make all of our clients' service appointments as quick and easy as possible by providing clear information so that you can manage your expectations and plan accordingly for your service. If you have any further questions, please reach out to us directly so that we can help. Sincerely, Warren Pandiscia, Assistant Service Manager, warren@bedfordjeep.com

March 09, 2023

Excellent service at Bedford Chrysler Dodge Jeep Ram. Sean was very helpful and gave me excellent service. I definitely would recommend this dealership for service on your vehicles. More

by wisdom.wicks-0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Bedford Chrysler Dodge Jeep Ram responded

We're so happy to hear that Sean was able to make your experience here go smoothly! Thank you for taking the time to share your kind review with us, and for choosing Bedford CDJR!

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