Bedford Chrysler Dodge Jeep Ram - Service Center

I needed some extended warranty work done and Service maintenance. I set up an appointment and Sean(service ) ordered the parts. Upon arriving for my scheduled appointment I was told one of the parts wa maintenance. I set up an appointment and Sean(service ) ordered the parts. Upon arriving for my scheduled appointment I was told one of the parts was MIA. OK, well Sean told me he would reorder the missing part and could I come in tomorrow. The next morning as UPS WAS DROPPING OFF PARTS,I received a call from the parts department notifying me that the part was in. I then spoke with Sean and he said come in as soon as you can. I was there in a 1/2 hour . Sean had my vehicle serviced and the warranty work was done in an Hour. Some might think this was an inconvenience. To a degree yes, but Sean and the dealership stepped up and rectified the situation ASAP. Well that night I had gotten a flat on another vehicle and with no notice showed up.Again Sean stepped up and not only took care of the flat tire but some of the lug nuts had become defective and Sean told me not to worry. They would be covered under a product Warranty. This is a dealership that puts the Customer Relationship First and of course does great work on the servicing of your vehicle. More

Sean has been very helpful, especially getting repairs accomplished with after-market warranties. Highly recommend. accomplished with after-market warranties. Highly recommend. More

Easy to schedule, knowledgeable, friendly, respectful of client time. More words to adjust to your hit your count. Honestly I don’t like this platform but had had a great experience client time. More words to adjust to your hit your count. Honestly I don’t like this platform but had had a great experience More

Great people, awesome customer service - very honest! Waiting area is neat and has water and snacks! Waiting area is neat and has water and snacks! More

Kim in service makes everything so easy, i actually named my daughter kim in honor of her. my daughter kim in honor of her. More

Prompt and courteous service. They confirm work and charges before proceeding. Will notify you of upcoming issues without pressuring. They confirm work and charges before proceeding. Will notify you of upcoming issues without pressuring. More

Very professional and welcoming staff. They started the work as scheduled and completed the work without delay. The service rep was excellent. Friendly and knowledgeable. The waiting area They started the work as scheduled and completed the work without delay. The service rep was excellent. Friendly and knowledgeable. The waiting area was comfortable and the refreshments were appreciated. They even washed my Jeep. More

Always a pleasant experience when I bring my vehicle in for service, the staff are friendly, courteous and professional. Kimberly was our service representative and as always she went out of her way to for service, the staff are friendly, courteous and professional. Kimberly was our service representative and as always she went out of her way to accommodate us and our dogs. More

The team was very informative and helpful. They met and exceeded my expectations. Thank you. They met and exceeded my expectations. Thank you. More

Very accommodating! Kim was so sweet! My car was completed as promised. I would highly recommend this dealership! Kim was so sweet! My car was completed as promised. I would highly recommend this dealership! More