Bedford Chrysler Dodge Jeep Ram - Service Center

No proactive updates on my vehicle status All updates where printed by me No perceived concern that they were not able to provide a service loaner passed me off to another sept almost like it wasn’t t where printed by me No perceived concern that they were not able to provide a service loaner passed me off to another sept almost like it wasn’t their problem. Was provided one reactive status update advising my vehicle would be done week before last it wasn’t and there was no update until a week ago July 5 advising it was done. This left me no ability to plan my pick up and return of said rental vehicle More

they were able to diagnose a long standing issue correctly and fix it promptly great job! correctly and fix it promptly great job! More

Great team. Very professional, upfront. They are also very detail oriented and keep me informed whenever I bring my truck in for service Very professional, upfront. They are also very detail oriented and keep me informed whenever I bring my truck in for service More

The service department was excellent. I had a brake issue that I was experiencing which puzzled me since my truck is so new. The Service Tech investigated the issue and found that new rot I had a brake issue that I was experiencing which puzzled me since my truck is so new. The Service Tech investigated the issue and found that new rotors and pads for front and rear were needed and covered under warranty. To my amazement, they didn’t wait to hear from me and started the replacements. I figured it would take a day or two and it only took a few hours! Everyone I dealt with in the service department was great. More

I was late for my appointment, they took it in their stride, and they got the oil change and tire rotation done. I didn't have to wait long. And they washed the car after it was all done. Super service! stride, and they got the oil change and tire rotation done. I didn't have to wait long. And they washed the car after it was all done. Super service! I love this dealership! More

Love the early Saturday option for service. Brought my car in for an oil change and was greeted with a smile from Kimberly. She was very kind and helpful. Brought my car in for an oil change and was greeted with a smile from Kimberly. She was very kind and helpful. More

Vehicle was returned in worse condition then when dropped off for service. Parts installed incorrectly off for service. Parts installed incorrectly More

2023 grand Cherokee with 2 bad batteries. Service dept rep Kim had an attitude, condescending, very passive aggressive. Told it would take hours to diagnose the issue and it took a day and a Service dept rep Kim had an attitude, condescending, very passive aggressive. Told it would take hours to diagnose the issue and it took a day and a half to change a battery. Someone stole the ring off my key and my sunroof was opened by someone and left open while it was raining. They also never called me to let me know my car was ready to pick up even though they claim they did. Never utilizing this service department again. More

They were extremely accommodating with offering a pick up to retrieve my car. The car was washed and clean. The service people were friendly and easy to deal with. I appreciated the communication also. They to retrieve my car. The car was washed and clean. The service people were friendly and easy to deal with. I appreciated the communication also. They called with updates which doesn’t always happen. Definitely taking my car there! A+ job!! More