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Bedford Chrysler Dodge Jeep Ram - Service Center

Bedford Hills, NY

4.7
169 Reviews

169 Reviews of Bedford Chrysler Dodge Jeep Ram - Service Center

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March 11, 2021

Your office constantly bombards me with emails and mailings to come in for service. I bring in the car for a previously scheduled 7:30am oil change today but the technician doesn't arrive until 8am. More

by PGADALETA
Recommend Dealer
No
Employees Worked With
Carlos Cruz
Mar 16, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

Our team works diligently to provide an accommodating experience. We are disappointed by this review and want to address the concerns raised in your review. The recommendations that the advisor called to discuss were just recommendations, not mandatory. The 10% additional discount that was offered was to assist with the total cost if you had elected to perform the additional services that were recommended. We are sorry if that was misunderstood. We hope you will reconsider bringing your vehicle to a Jeep dealership, as we have the required parts and fluids to maintain your vehicle without voiding the warranty. We urge any customers who are concerned about their experience or recommendations to contact us directly.

Mar 16, 2021 -

PGADALETA responded

Nothing was misunderstood. You started with 3 items that needed to be done to my vehicle. I asked what kind of discount I could be given if I did all 3 and when he called back, I now needed 2 additional items to be done and I could only get a discount for all 5. How can I trust that any of the 5 items needed to be done?

March 03, 2021

My Service was completed in the time expected. The service Staff was helpful and courteous. My car was cleaner than when i brought it in. More

by Dc727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

We're very glad to hear that your recent service visit went so smoothly. Thank you for updating us and leaving this wonderful review. Have an awesome day and please let us know if we can ever help again!

March 01, 2021

Our 2016 Jeep needed service. We scheduled an appointment that should have kept us waiting for 90 minutes, but when we arrived we could see that the service dept. happened to be very busy that day. Seemingly More

by mariafNY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Cruz, Tina Ode
Mar 02, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

We are so pleased to hear about your terrific service experience with our team here at Bedford Chrysler Dodge Jeep Ram! Your feedback is so appreciated and we thank you for your kind words for Carlos and Tina. We look forward to working with you again sometime!

February 26, 2021

Went in for oil change and was greeted by the friendly staff and was out of there with no hassle, waiting area is clean and comfortable all around great experience More

by tpiontek2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cruz
Mar 01, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

This review made our day! Thank you for your support and kind words for our team. We're so happy that your service visit went smoothly and we hope you will reach out if we can ever be of further assistance!

February 25, 2021

The service staff is great and very accommodating.. I made and online appt which was marked as a drop off, but I had to wait and they accommodated me quickly. More

by Cahill282001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cruz, Tina Ode
Feb 26, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

We cannot thank you enough for the high marks for our service team! We're so happy your experience went smoothly and we truly appreciate your great feedback. Please let us know if we can ever be of further assistance!

February 12, 2021

Excellent service visit which took less time than expected. The two men in the service department were very polite and professional. Free car wash removed all the salt underneath my car. More

by Briandrake14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cruz
Feb 15, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're so happy your service experience went so well. We look forward to working with you again in the future so please do not hesitate to reach out if we can ever be of further assistance!

January 23, 2021

Great service department. From the time you walk into the department you are acknowledged. They make you feel like a valued customer. I walked in and was able to receive service the same day for me issue. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos from the service department
Jan 25, 2021 -

Bedford Chrysler Dodge Jeep Ram responded

Thanks for the awesome review, Tim! At Bedford Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

December 23, 2020

I purchased my vehicle here new and have been back for service according to the recommended service intervals. I haven’t had any issues dealing with them so far and am very happy with the service and qua More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace in sales
Dec 24, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

December 14, 2020

I Needed service ASAP and Warren in the service area was able to accommodate me very helpful friendly and professional with answers to questions. Thank you More

by alancoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren in Service Department front desk
Dec 21, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

You're so very welcome! We're glad we could be of service. Please don't hesitate to reach out if there is anything else we can assist you with.

November 17, 2020

Warren (Service Advisor) is a true professional who listens, understands and explains. He is a valued compliment to this dealership which I would highly recommend. More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Warren (Service Adviser)
Nov 18, 2020 -

Bedford Chrysler Dodge Jeep Ram responded

Mike, we're delighted to hear that you can rely on Warren to deliver a professional and reliable service experience! This is something we work hard to provide each guest so it is wonderful to receive this feedback. Please do not hesitate to reach out if we can ever be of further assistance!

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