Beck and Masten Buick GMC Coastal Bend

My truck broke down I went in to service and the service manager came out and wrote the ticket up said would call me and let me know what was wrong.About an hour and 1/2 I received a call saying that the fu manager came out and wrote the ticket up said would call me and let me know what was wrong.About an hour and 1/2 I received a call saying that the fuel pump was bad,told me the cost and could have it fixed by the end of the day and I didn’t purchase the truck there ,very courteous.would give them 5 stars John R More

Took my truck in to get serviced and was absolutely amazed at the great customer service. They actually care about the customer. A special shout out to Miss. Rachel Villarreal, great service and knowle amazed at the great customer service. They actually care about the customer. A special shout out to Miss. Rachel Villarreal, great service and knowledgeable. More

Finished work on time, did not have to wait a long time. Service rep was professional Service rep was professional More

I took my car into Beck & Masten for an oil change and fuel system cleaning. When I got my car back I checked the tire pressure and all four tires were very low: 30, 30, 27 and 29. I took it to Discount T fuel system cleaning. When I got my car back I checked the tire pressure and all four tires were very low: 30, 30, 27 and 29. I took it to Discount Tire and they aired them up to 37 ea. I also noticed that while my car was at Beck & Masten mud got splattered all over the passenger side door. Needless to say I am very disappointed in the service on my vehicle. More

The customer service at all departments is absolutely AMAZING! Our family was taken such good care of,and all my question answered. Everyone I encountered had great patience in explaining what was going AMAZING! Our family was taken such good care of,and all my question answered. Everyone I encountered had great patience in explaining what was going on with my vehicle. More

Customer service was great. Kept me updated with everything that was going on with my vehicle. Kept me updated with everything that was going on with my vehicle. More

Very good service and selection,no thanks I stayed it all in the first feww in the first feww More

Great service Rachel did awesome job always kept me informed always upfront with job being done informed always upfront with job being done More

From the service writer to the head mechanic, these folks are top notch! They take the time to make sure their inspection is thorough but they don’t push the customer to purchase anything. Services are perfo are top notch! They take the time to make sure their inspection is thorough but they don’t push the customer to purchase anything. Services are performed in a reasonable amount of time. More

Service Advisor Rachel is great! Took care of everything my truck needed quickly and correctly. Took care of everything my truck needed quickly and correctly. More