Beck and Masten Buick GMC Coastal Bend

Took my truck for oil change service, fast and easy. Just wish they washed truck Just wish they washed truck More

Have Have the customers best interest? , Polite and courteous, helps you anyway they are able to. To make the deal happen. Buy Your vehicle. Sebastian Ashley help me anyway they could. I ap , Polite and courteous, helps you anyway they are able to. To make the deal happen. Buy Your vehicle. Sebastian Ashley help me anyway they could. I appreciate that. Thank you all so much. Juan Estrada…… More

The service department was very helpful and provided a satisfactory experience. Rachel V. took excellent care of me. satisfactory experience. Rachel V. took excellent care of me. More

Service department was very helpful and provided timely service for my truck and answered all my questions service for my truck and answered all my questions More

TO START OUTSTANDING DEALERSHIP GREAT STAFF ,OUTSTANDING STAFF EVERYWHERE PLUS WE HAD THE BEST SALEPERSON INSEBASTIAN GUZMAN KEEP UP THE GOOD JOB STAFF EVERYWHERE PLUS WE HAD THE BEST SALEPERSON INSEBASTIAN GUZMAN KEEP UP THE GOOD JOB More

Britney did an EXCELLENT service on my truck. I’m please with all the work done on my truck I’m please with all the work done on my truck More

I always get good service at this location always friendly and helpful rachel is great help friendly and helpful rachel is great help More

Greg is an awesome sales person! No pressure! I got my deal done quickly and didn’t get hung up All day No pressure! I got my deal done quickly and didn’t get hung up All day More

Had considerable wait time. I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t se I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t see that taking that much time to replace. It was just a lot longer than I wanted to spend there. The service manager did continue to keep me posted but still didn’t lessen my frustration of waiting. First time I spent over 3 hours on an oil change and tire rotation. More

An airbag recall was issued in May 2023 for my 2016 GMC Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Require Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Required parts have not been available. I called GMC Corp on Sept 16 2024 and was finally informed that parts were then available and to contact my dealership. I chose Beck and Masten (B&M) in Robstown, TX and called them Sept 17th and made an appointment for Wednesday Sept 18th. I dropped the car off the morning of Sept 18th. I had an issue of a window controller that I needed repair and I scheduled an oil change also. Friday Sept 20th I was notified that the oil change was done and they were waiting on parts for the window controller and the air bag recall. I was told parts were expected about the middle of the next week so I chose to leave the car since it is a 60 mile round trip for me. I called on Sept 25th and was informed that the window controller was repaired but it would be another week or 10 days on the airbag part. I called again on Oct 2nd and was told the part was still not in and it "could be a while". I picked the car up on Oct 4th without the recall repaired. 1- The ONLY reason I took the car in was because I was told by GMC Corp. and B&M Service that the airbag parts were “available”. The window controller was secondary. 2- When I questioned why the part for the airbag wasn’t ordered based on the VIN number I was told that the tech had to get the part number from the vehicle. I called GMC Corp. about this and was told the information was VIN based, that is how a recall was determined to be necessary. Theoretically the part could have been ordered prior to me bringing the car to B&M, saving me hassle and 16 days without the vehicle plus a 3rd and 4th trip to the dealership. 3- A subsequent call to GMC Corp on Oct 8 about parts availability revealed that the part is on backorder. Considering it has been 17 months since the recall was issued I will be surprised if the part materializes before the end of the year. (GMC failure, not so much B&M) Also considering that when shopping for a replacement for the Acadia I will definitely take into consideration the accuracy of the information provided by GMC Corp and Beck and Masten Robstown, TX. So for now I am continuing to have to operate a vehicle that has the potential for "personal injury or death" due to faulty equipment and poor communication. If GMC was concerned about the safety of their customers a remedy would be provided (disconnect of airbag?) in a timely manner. J.M. Allee More