Beck and Masten Buick GMC Coastal Bend

Service Review Usually the service department is wonderful, but in the last year it has gone down hill when it comes to the technicians doing the work on the vehicle Usually the service department is wonderful, but in the last year it has gone down hill when it comes to the technicians doing the work on the vehicles. This visit specifically, the oil was changed on our truck and oil was left spilled all underneath the truck. The truck has a lift and you could see “black” all underneath where the technician let the oil run everywhere and didn’t care to clean up his/her mess. Another issue is that the fuel filter was replaced but the sensor was not re-set so we had to make an extra trip back to the dealership to have that taken care of, hopefully the part was replaced and we really got what we’d paid for. Mike was wonderful and always has been. It just seems bad when this isn’t the first time the technicians haven’t done their job very well. More

Superior Professionals I am very happy with the service i received at Beck and Masten. Courteous and professional, these folks made me glad i purchased my vehicle there. In I am very happy with the service i received at Beck and Masten. Courteous and professional, these folks made me glad i purchased my vehicle there. In the future, i will definitely purchase another vehicle there. More

Frustrating I saw a new 2018 GMC Denali on B&M's website and made a cash offer in addition to trading in my 2014 GMC Sierra which I provided the VIN. I received a I saw a new 2018 GMC Denali on B&M's website and made a cash offer in addition to trading in my 2014 GMC Sierra which I provided the VIN. I received a call from the salesman and he said he thought we could make good on my offer. I set up a date and had to postpone it to the next day due unexpected company. I texted the salesman and ask him not to waste my time if there was any doubt about the deal. He stated that he saw no reason the deal would fail unless I had a fender falling off my trade or something like that. I must add the deal was a drive out deal. I made the 2 hour drive to the dealership expecting to walk in and seal the deal but had to hassle for an hour to finally reach my offer only to find out this wasn't a drive out price. I said just give me the keys to my truck ( trade in) and I'll be on my way. Well the hassling continued, I drove the truck again and they finally made an offer $1,000.00 over my initial offer which I accepted. I should have walked out as soon as I got there because I had asked the salesman twice before I got there not to waste my time if they couldn't do the deal I offered.. The salesman was a nice young man but what he did was totally unethical. I like the truck I bought but do wish I had just walked out when the hassling of the price ( which was supposed to have already been settled ) started. More

Good Customer Service They are a small dealership from a large company. Light on inventory, but found what I was looking for, Tiffany is locating a vehicle for my wife. They are a small dealership from a large company. Light on inventory, but found what I was looking for, Tiffany is locating a vehicle for my wife. More

Great service! Totally worth the drive from SA. Great service and good prices! Sales lady really friendly and the manager too. We would definitely go back for o Totally worth the drive from SA. Great service and good prices! Sales lady really friendly and the manager too. We would definitely go back for our next truck. More

Our dream truck Thank you Beck and Masten for a great experience in buying our GMC Truck! High quality experience from beginning to end. May 2019 be your best Thank you Beck and Masten for a great experience in buying our GMC Truck! High quality experience from beginning to end. May 2019 be your best year ever. Best regards More

Service dept They suck, don't take ur ride there, took my truck cause it's under warranty just to find out they couldn't fix the problem even if instructions came They suck, don't take ur ride there, took my truck cause it's under warranty just to find out they couldn't fix the problem even if instructions came in a coloring book More

Unprofessional service Got an invoice with a tire rotation they do not rotate tires were marked in the process they shared of my sway bar bushing and they did not take resp Got an invoice with a tire rotation they do not rotate tires were marked in the process they shared of my sway bar bushing and they did not take responsibility for it but do you tell me the manager said they were in a hurry And forgot to do the tire rotation More

Rey good fast service Bought a set of new tires cheaper than a tire shop and very fast and friendly service plus gave my a brand new loaner so I could get around while my c Bought a set of new tires cheaper than a tire shop and very fast and friendly service plus gave my a brand new loaner so I could get around while my car was in the shop 10/10 would recommend More

Not pleased for my first visit to the service department I was not pleased with a last minute call saying they were closed so my vehicle stayed there overnight only because my wife wasn’t able to rush there I was not pleased with a last minute call saying they were closed so my vehicle stayed there overnight only because my wife wasn’t able to rush there and pick it. More